I factory-resetted my Pebble watch and it has frozen on that screen even though I tried...

GetHuman-anudeepj's customer service issue with Pebble Watch Company from June 2018

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The issue in GetHuman-anudeepj's own words
I factory-resetted my Pebble watch and it has frozen on that screen even though I tried holding the down button for ** seconds.*Also, I changed my phone but before I resented the watch, I tried connecting to the new phone but it would not work.*Can you please provide me directions on how I can resolve this issue? Thanks.
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Pebble Watch Company

Customer service issue
Reported by GetHuman-anudeepj
Jun 6th, 2018 - 4 mons ago
I have an issue with Pebble Watch Company too
Fixed
Seen by 17 customers so far
Similar issue to 549 others
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Timeline
GetHuman-anudeepj started working on this issue
Jun 6th 3:56am
GetHuman-anudeepj indicated the issue is not fixed yet.
Jun 6th 12:44pm
GetHuman-anudeepj indicated the issue is not fixed yet.
Jun 6th 12:45pm
GetHuman-anudeepj indicated the issue is not fixed yet.
Jun 6th 6:36pm