Web site needs to be fixed! I was charged for an order delivered on March **th for...

GetHuman5513915's customer service issue with Peapod from March 2021

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The issue in GetHuman5513915's own words
Web site needs to be fixed! I was charged for an order delivered on March **th for $**.**. Why was I charged this when no delivery occurred? I tried to have a delivery on March **th, ****. You are supposed to be able to check your status online. Well, you CAN'T. I tried. Several times that day. They were supposed to make my delivery between **:**AM and *:** PM. there was no delivery. Tried calling "customer care " several times. That was a joke. They either had no information, couldn't speak audible English, (I was hung up on when I asked for someone who spoke English). After several attempts to find out when my delivery was to be made, I had already cancelled a medical appointment to accommodate these individuals, I STILL received no info as to when to expect my delivery. All I was told is they were on the way. What a joke! Then they want to charge me for cancelling my order! They also do not respond to emails. The last email I received from them (Peapod) was yesterday stating how sorry they were and would email me a coupon for $**.** off my next order. Well that hasn't happened either. Why not just fix the website, hire people who speak fluent English and understand what REAL customer service means? I was giving their drivers personal checks in the amount of $***. during the pandemic. Now for their companies lousy service, I will NOT give any tip. Let their drivers deal with their employers now. This is such a shame. I am partially disabled and have dealt with Peapod for several years. It has gotten progressively worse over the years. This is a dam shame.

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Peapod

Customer service issue
Reported by GetHuman5513915
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 1012 others
0 customers following this

Timeline

GetHuman5513915 started working on this issue
Mar 19th 2:45pm

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