Web site needs to be fixed! I was charged for an order delivered on March **th for...

GetHuman5513915's customer service issue with Peapod from March 2021

Help with my Peapod issue
First: share to improve GetHuman5513915's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5513915 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman5513915's own words
Web site needs to be fixed! I was charged for an order delivered on March **th for $**.**. Why was I charged this when no delivery occurred? I tried to have a delivery on March **th, ****. You are supposed to be able to check your status online. Well, you CAN'T. I tried. Several times that day. They were supposed to make my delivery between **:**AM and *:** PM. there was no delivery. Tried calling "customer care " several times. That was a joke. They either had no information, couldn't speak audible English, (I was hung up on when I asked for someone who spoke English). After several attempts to find out when my delivery was to be made, I had already cancelled a medical appointment to accommodate these individuals, I STILL received no info as to when to expect my delivery. All I was told is they were on the way. What a joke! Then they want to charge me for cancelling my order! They also do not respond to emails. The last email I received from them (Peapod) was yesterday stating how sorry they were and would email me a coupon for $**.** off my next order. Well that hasn't happened either. Why not just fix the website, hire people who speak fluent English and understand what REAL customer service means? I was giving their drivers personal checks in the amount of $***. during the pandemic. Now for their companies lousy service, I will NOT give any tip. Let their drivers deal with their employers now. This is such a shame. I am partially disabled and have dealt with Peapod for several years. It has gotten progressively worse over the years. This is a dam shame.

GetHuman5513915 did not yet indicate what Peapod should do to make this right.

How GetHuman5513915 fixed the problem

We are waiting for GetHuman5513915 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Peapod's attention and get better help faster. Tap below to get started.
Having Peapod issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman5513915
Mar 19th, 2021 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 1012 others
0 customers following this


GetHuman5513915 started working on this issue
Mar 19th, 2021 2:45pm