GetHuman5449774's customer service issue with Peapod from November 2020
Help with my Peapod issue
The issue in GetHuman5449774's own words
The problem: Cancel and Refund.
GetHuman5449774 did not yet indicate what Peapod should do to make this right.
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How GetHuman5449774 fixed the problem
I had to choose option "*" on their phone menu and wait to be connected to a customer service representative. I gave them my phone number and with that they had me confirm my address and phone number. I then asked for my account to be cancelled and for my credit card to be credited the auto-renwal fee for PodPass. The customer service representative was able to cancel my account and set up a credit to my credit card which should show up with *-* business days. She gave me a confirmation number and I was told to call back if the credit did now appear on my card on the *th business day following this call.
Please help with my Peapod issue
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GetHuman5449774 confirmed the issue is fixed. Hooray!
Nov 10th, 2020 2:59pm
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