Peapod Customer Service Issues

My parents, aged 79, are currently in quarantine due to the outbreak for their safety. Last week, my mom placed a Peapod delivery order which included a turkey for their Easter meal. Upon attempting to cook the turkey, they discovered it was spoiled, causing quite a terrible stench. This situation upset me deeply, as they had limited alternatives for their holiday meal. My mother spent over 65 minutes on the phone today waiting to speak with a representative. When she finally got through, the individual was apologetic but only offered a refund without further compensation for the trouble, time, and inconvenience caused. It would have been more satisfactory if they had provided a coupon or some form of compensation. This experience was very disheartening and disappointing, especially considering it was meant to be their Easter dinner.

I want to share my experience regarding PeaPod deliveries for my ninety-five-year-old Aunt in CT while I live in Ohio. We have depended on PeaPod for seven years, even during the Stop & Shop strike. Given that my Aunt has a live-in caregiver who cannot leave her, PeaPod has been a lifeline for her food deliveries. With the challenges of the current pandemic, scheduling deliveries has become a nightmare. I believe that loyal customers like us should have been given priority in scheduling orders over new customers who might not stay once the situation improves. Waking up at 1 am to secure a delivery slot has been frustrating. Despite our long-standing loyalty to PeaPod, it's disheartening to feel neglected during these trying times.

I have been using Giant Direct through Giant Peapod for a few weeks. I had an order loaded and had made several changes, not picking up until April 30th. Today, I tried to go back in to add something else to my order. When I logged in, the site seemed insecure and I had to log in again, but now it doesn't recognize my email login. I am worried about my credit card information. Could someone have hacked my account and changed the login? I just need to access my order and make updates. Please help.

I am experiencing difficulties making a new delivery reservation on Peapod. I have attempted twice at 1 AM when the next day's slots are available, only to find all reservation times are mysteriously already taken. I wonder if certain customers are given early access. If this privilege is extended to essential workers like first responders or single parents, it is understandable. However, the lack of transparency is concerning. I have been a loyal customer for over two years and hope to secure a reservation soon. Furthermore, I have had no luck reaching customer service by phone. No matter the time, the automated system states high call volume, advises to try again later, and disconnects the call. This has led me to speculate if there have been operational changes that haven't been communicated to customers.

Firstly, I want to express my gratitude for the service I received during these challenging times. Being elderly, I truly appreciate the ability to purchase groceries without leaving my home. Thank you immensely for that. Now, I have a small issue regarding my recent order #k[redacted]76 from 4/23/[redacted]. Upon delivery, I noticed that two items listed on the invoice were missing from the truck. The "Giant Bacon Hickory Smoked Sliced" at $4.29 each, totaling $9.98, were not included as a substitution. I kindly request a credit of $9.98 to be processed to the credit card on file. My name is R. Campbell, and you can reach me at [redacted] The delivery address is [redacted] Asquithoaks Lane, Arnold, MD [redacted]. If possible, I would like to reorder these items once the credit is applied. Thank you for your understanding and assistance.

I have saved my username and password, but when I attempt to log in, it states "The user is incorrect." Upon inspecting the "Saved Info" section, the username listed is the incorrect one. I have an existing order that I need to review and update with additional items, and I am becoming weary of the back-and-forth. It is clear that I am trying to access my account, and I am incredibly frustrated with the challenges posed by this website!

I recently received a Peapod order. They instructed to review the invoice but items I paid for were missing or damaged. I attempted to contact them three times and was disconnected after waiting over an hour each time. The callback option hasn't worked either. It's frustrating to pay for items I never received or can't use, and I'm at a loss for what to do next. If there's another contact number or email for better assistance, that would be greatly appreciated.

Dear Sir/Madam, I reside at 80 Amy Drive in Sayville, NY. On Saturday, May 2nd, [redacted], we received a peapod delivery containing 3 bunches of almost rotten bananas that are close to expiring. Your fruit orders are supposed to last for 2 weeks, as per your website. However, these bananas have turned bad within just 2 days. For our upcoming delivery on Saturday, May 16, [redacted], we kindly request that you only provide green or slightly yellow bananas. As a resolution for the previously received expired bananas on May 2, [redacted], we propose that you do not charge us for the bananas in the May 16, [redacted] order or deduct the cost of these bananas. If fresh bananas are unavailable for the upcoming delivery, please deduct the price of the 3 expired bunches from our May 16, [redacted] order. We appreciate your attention to this matter and ask that you avoid delivering fruit that is about to expire. Sincerely, Pat Stenzel

I placed a Giant Direct order last Sunday for pickup today from 1 to 2 pm. Last night, I added items to my order and realized my pickup date and time were removed without notice. This change in the order process caused me to lose my timeslot. I believe an email notification about this change would have been beneficial. Due to severe health issues and weather conditions, it will be challenging for me to pick up my order tomorrow, the next available slot. I am unable to enter my Peapod account as well; it claims my email address is incorrect, although it is correct. I would appreciate it if you could contact me to address these concerns promptly. Thank you, Patti Leese [redacted].

I recently created an account and made an order successfully. However, when I tried to log in again, the program did not recognize the email address associated with my account. I need assistance in resolving this issue so I can utilize my email to place orders for delivery or pick-up. I have already contacted customer service, but none of the options available addressed my specific problem with account access. The focus of customer service seemed to be solely on order placement and order-related issues, not technical issues with the software program. I'm reaching out for support to rectify this situation. Thank you.

Yesterday, on May 15th, I tried out Peapod for the first time, and unfortunately, it will likely be my last. I was extremely disappointed with my experience. My order #m[redacted]62 included one dozen eggs, 2 bottles of Pompeian Grapeseed Oil, and 2 bottles of Method Laundry Free & Clear detergent. When I arrived at Giant to pick up my order, I was informed that they didn't have the Oil or Laundry items in stock. It was frustrating to have not been informed about this prior to my 20-minute drive. I expressed my concern to the delivery person about paying the $2.95 pick up fee for just the eggs, and she mentioned she would remove it, although I am unsure if that actually occurred. I had to rush away from a sick relative to make it to my scheduled time slot, only to discover my trip was in vain.

I placed an order scheduled for delivery between 3:30 and 10 on Saturday. As an 83-year-old using a walker, previous orders were delivered to my front door without issue. However, yesterday my order did not arrive within the timeframe. Checking my email, it stated the order had arrived at 6:23 p.m., yet it was 9 p.m. with no delivery in sight. Searching outside, I found my order left on the driveway near the side door, ignored by the delivery person. Due to this, items such as eggs had become inedible due to the heat exposure, and the freezer bag containing heavy items like cat litter and cat food was damaged. Despite my difficulty, I managed to move the items. I am requesting a credit for the spoiled items and the damaged bags. Although I needed assistance at that moment, I had to manage resolving the issue by myself.

Last night, from late evening until early morning (June 13 to June 14), I was unable to complete the payment process for my order. Although I successfully scheduled a delivery for Tuesday, June 16, between 6 PM and 9 PM, the system did not allow me to pay using my credit card. An error message instructed me to contact Peapod customer care at [redacted]. Upon calling this morning, I faced a 67-minute wait time. I stayed on the line while writing this message but unfortunately got disconnected. I am a woman who has been unable to walk for the past 12 years, not very tech-savvy, and struggling to navigate these issues. I managed to place an order and receive a delivery date, but I am distressed that I cannot finalize the payment. I am exhausted from dealing with this situation and really need my food delivery. If my current order is lost, I fear I may not have the energy to place the whole order again. Thank you for your assistance, and may you be blessed.

I had an unfortunate experience with a Peapod grocery delivery driver on June 23, [redacted] at 3:30 PM in Springfield, VA. The driver did not deliver my groceries properly and dropped bags on the parking pavement while moving the cart up to the sidewalk. Typically, Peapod places groceries on my concrete porch during the pandemic, which can hold $[redacted] worth of groceries. However, this driver placed my groceries on the dirty concrete steps in front of the porch, causing an inconvenience. The driver's actions made it difficult for me and others to access my house and the sidewalk. Despite the driver's explanation related to the pandemic, it resulted in the need to wash my milk cartons due to dirt on the steps. Following the Peapod delivery, UPS later dropped a package on my doorstep as I have seen with other home deliveries during this time.

I recently received an order from Peapod, which I have used for years. My order ID is [redacted]89 for Barbara Maklansky at [redacted] E. 86th St. I understand the challenges due to the virus and the efforts to deliver food. Although I know things can go wrong, my order was more than two hours late, and the frozen items were defrosted. I ordered three boxes of frozen Outshine products, and they were all completely thawed. Additionally, the placement of bottles with the bread resulted in the bread being flat. I appreciate any assistance you can offer on this matter.

Dear forum members, As a senior citizen, I am cautious about going to the store during designated senior shopping times due to health concerns. I rely on Snap benefits for my groceries each month. Typically, I pay for eligible food items with my Snap card and use my bank debit card for non-food items like toiletries. I propose a more convenient method for using Snap benefits through Giant Direct. It would be helpful to pick up my order and pay at the cashier with my Snap card and debit card as needed. Not only would this reduce my risk of exposure to infection, but it would also allow me to utilize my Snap benefits efficiently. Snap benefits expire after 3 months if unused, which poses a challenge for individuals like me living on fixed incomes. Being able to apply Snap benefits to online orders would be a significant relief for those of us dependent on Social Security. I sincerely hope that this suggestion can be considered for a smoother and safer shopping experience. Thank you for your attention, Earlene

I am having trouble accessing my account. I attempted to reset my login information and password. Despite receiving confirmation that the changes were successful, I am still unable to log in using the new details. I have been a loyal customer for numerous years and have always appreciated the service provided. However, I am feeling extremely frustrated that I cannot access my account to update my current order. Could you please advise on why this issue may be occurring? Thank you, M. S.

I have been a loyal Peapod customer since December [redacted]. I have maintained the same password and username all these years. I typically spend around $[redacted] per month on groceries, totaling $3,[redacted] annually. However, I am currently facing issues logging into the Peapod website as my usual credentials are not being recognized. Despite trying to reset my password, my email address is not being acknowledged by Peapod's system. It is frustrating to encounter difficulties accessing my account, especially since I made a purchase just two weeks ago. I hope this matter can be resolved promptly as a long-time customer.

Hello, I wanted to express my appreciation for Peapod/Martens (I live in [redacted]) and the service you offer. I understand that stock availability may be challenging due to the pandemic. I am reaching out regarding the feedback survey. I found it overly lengthy and the format, where I had to scroll through 10 choices, was cumbersome. Simplifying the survey could potentially increase the response rate. I abandoned the survey because the redundancy of some questions and the time it would take became frustrating. Just wanted to share my thoughts; I would have rated everything as 10. I have come across surveys with fewer choices where you could easily adjust the rating from false to highly satisfied, which was more efficient. Thank you.

Help needed with Peapod delivery! My stop & shop peapod order with Order ID D[redacted]83 was scheduled for delivery tonight (8/21/[redacted]) between 7:47-9:47 pm. I received a text message at 6:45 pm saying the driver arrived, but no groceries were left. The tracking status shows the order as delivered, but I haven't received anything at 82 Leisure Green Drive in Mashpee, MA. I checked with my neighbor, but my order wasn't there either by 8:59 pm.