Hi I’d like to start by saying I love Peapod*Martens ( I live in *****) and appreciate...

GetHuman-pregot's customer service issue with Peapod from August 2020

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Hi I’d like to start by saying I love Peapod*Martens ( I live in *****) and appreciate the service you provide. I am also very understanding that things are not always in stock which is to be expected during this pandemic. The reason for this email is I try to provide feedback via survey and just wanted to say that it’s *. Much too long and *. The format where you have to scroll down out of choices of ** is rather cumbersome.I think you would get a much bigger response if you streamlined it considerably. I stopped a quarter of the way through because I was so frustrated with the redundancy of some of the questions and how long I could see that it was going to take. For what it is worth, I Just thought I would share my opinion. By the way my response would have been all **’s. I have seen some other surveys, where of the choices are much less but also we were to false too highly satisfied and a person would just have to change it if they wanted to. That’s more expedient.Thank you

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Customer service issue
Reported by GetHuman-pregot
Aug 19th, 2020 - 8 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 1341 others
0 customers following this


GetHuman-pregot started working on this issue
Aug 19th, 2020 2:44pm