Peapod Customer Service Issues

Dear Peapod, I am writing to express my disappointment with the handling of an issue regarding my recent order. My order scheduled for Saturday, October 27th (Order #d[redacted]64) was incomplete as one of the four totes of groceries was not loaded onto the delivery truck. Although the delivery driver informed me about this, I was understandably upset about the situation. I received an updated order invoice today, showing that the missing items were refunded, but there was no mention of the issue or any attempt to make up for the missing items. I find this response to be extremely disappointing. While I appreciate the refund for the missing items, I expected more from Peapod to rectify such a significant oversight. As a loyal customer, a VIPea, a PodPass member, and someone who regularly uses your services, I am surprised that there was no effort made to make up for this mistake. I expected at least a personal apology and a proposal to redeliver the missing items promptly or some form of account credit for the inconvenience caused by the oversight. While I understand that mistakes can happen, I believe that your commitment to complete customer satisfaction should have prompted a more proactive response to this situation. Thank you, Julie F.

For the past three weeks, I have noticed that I am no longer receiving "Order updates" emails from Peapod. I receive all other emails from them such as sales offers and driver updates, and even the Credit Card Charge confirmation, except for the "Order updates." When I contacted Peapod about this issue, they initially mentioned it could be my email's fault and later acknowledged they are aware of similar complaints and are working on it. I have tried various solutions like reloading Thunderbird, disabling spam detection, adding their email addresses to my address books, and recovering a deleted "order update" email, all to no avail. Interestingly, when I disabled the option for electronic order confirmations, Peapod did send a paper order copy with my latest order. I recently received a technical update with a new contact number, but the estimated wait time is over 25 minutes. I plan to wait a bit longer before reaching out to them again. - GW

I have been a loyal Peapod customer for over three years, typically spending around $[redacted] a month on groceries. However, I am considering discontinuing my orders due to ongoing inconveniences. It is crucial for Peapod to improve the handling of out-of-stock items by ensuring that each item has a suitable replacement. I have experienced this problem multiple times, but my recent order (ID a[redacted]06) was particularly disappointing as I purchased seven bushels of kale, none of which will be delivered without a replacement option. This oversight is frustrating since I intended to use the kale for juicing. Without the kale, the other items in my order, such as lemons, carrots, apples, apple juice, ginger, spinach, cucumbers, and celery, lose their purpose and become a waste of money. While I have encountered other issues in the past, like torn bread bags and damaged produce, the lack of a replacement for out-of-stock items is especially impactful. I hope Peapod addresses this issue to prevent further dissatisfaction among customers.

I received a delivery on 2/25/[redacted] between 3-5pm. Unfortunately, the driver caused damage to my lawn by running off the driveway and tracking mud both on our property and down the street. I am reaching out to report this incident and to request the driver's name to avoid future occurrences. Our town will be contacted to address the lawn damage, as I am unable to handle it myself. The order details are as follows: Delivery Date: 02/25/[redacted] Order ID: k[redacted]26 I reside at 62 Wheatland Circle, Lebanon, PA [redacted]. I will require information about your insurance coverage as professional landscaping services will be needed to repair the damage in the Spring. The irresponsible behavior of this young driver is concerning, as previous deliveries were executed without issues. I have photographic evidence of the damage and would like to understand how your company handles such situations. I await your response. Thank you. Rick

I am disappointed with my recent order. I frequently have items delivered to our three locations. I ordered two large fruit trays for each location but was unsatisfied with the delivery. The fruit trays arrived disheveled, appearing as if some fruit was missing, and the size was smaller than what I had requested. When I reached out to customer service, I was met with an unhelpful and dismissive attitude, with no regard for the presentation or the error in sizing. I recommend avoiding Peapod deliveries in the Plymouth Meeting area based on this experience. The lack of care in delivery has left me upset, and I intend to share my dissatisfaction on social media and with others.

I discovered that my items were placed in a bag that had spilled sauce inside. Both of my snack mix boxes and several Snapple bottles were covered in the sauce. I had to thoroughly wash the bottles and had to discard the snack mix boxes because the sauce had even seeped into the inner lining of the plastic bag within the box. I am thoroughly disappointed with this delivery. I am not sure how this happened since I did not purchase any sauce items, which is why I am so frustrated that this occurred. Now, I am without 2 boxes of snack mix due to someone's negligence in packing my items in a dirty bag.

I placed my order, but was prompted to create an account. Despite being a loyal customer to Peapod for over three years, I encountered issues while trying to update my delivery address. I filled out the six-step instructions, which were supposed to be straightforward, but spent an hour trying to correct the address error. The lower left-hand corner of the form with instructions was blank, adding to the confusion. My name is Carol Alamia, and my correct address is [redacted] Terrace Ave., Apt. [redacted], Rochelle Park, NJ, [redacted]. However, during the account setup, my delivery address was mistakenly listed as Saddle Brook, NJ [redacted]. The system did not permit me to change this, so I ended up with a mixed address. I am worried if my order was correctly processed and if it will be delivered to the right location. This confusion arose only when I had to answer those 6 questions. I have a delivery time slot reserved, but I need assurance that everything is in order. It's frustrating to waste time on such a simple error when I've never faced this issue before.

Recently, when placing orders on PeaPod, I've experienced significant delays in selecting items which is frustrating. After struggling for over 3 hours today, I could not order many necessary items due to this issue. This prolonged process is making me consider stopping my orders, despite previously having no problems with PeaPod. I've contacted Customer Service twice, but unfortunately, they were unable to provide any solutions to this ongoing problem. I am reaching out to see if others are facing the same issue and to seek assistance in resolving this issue. Online shopping with PeaPod is essential for me due to health reasons, and I hope to find a solution soon. Thank you for any help you can offer.

Order # K[redacted]72: I purchased Lipton Natural [redacted] Tea Bags but received Lipton Black Tea instead, which I don't like. The Giant Premium 2-Pack Paper Towels that I ordered only came as a single pack, but I was charged for two. The Hefty Ziplock Bags I ordered arrived in a smashed box. I gave the driver coupons for Scott Tissue Toilet Paper, Giant Store Dawn Dishwash Detergent, and Crest Manufacturer, and also included a Manufacturer coupon for Lipton Tea Bags. I hope these coupons are applied correctly to my bill. Thank you. The driver's attitude was not friendly, providing poor customer service experience.

Hi there, I wanted to share my recent experience with an order I placed. Firstly, the driver arrived exceptionally late, nearly an hour after my scheduled time of 8-10pm, arriving at 10.50pm. My usual bedtime is around 10pm as I need to wake up at 5am, so waiting without prior notice and not having an option to change the delivery time was inconvenient and below the expected service standard. Secondly, a range of items I ordered was missing from my delivery. I have outlined the missing items in the screenshots attached. These items total approximately $36 before tax. It appears as though an entire box may have been forgotten, and I also did not receive the "welcome brochure" as expected. Unfortunately, I noticed these missing items only a few minutes after the driver had departed, making it impossible to contact him. My main query is whether I will be receiving a new delivery for the missing items or if I need to place a new order. Thank you.

I needed to use my ID as proof of age during a recent delivery. Unfortunately, my credit cards slipped out of my wallet onto the floor. Being in a wheelchair, the delivery person kindly helped me retrieve them. While doing so, he may have mistakenly taken my state ID. I have checked everywhere but can't find it. I have all my other cards, but the ID is crucial for various reasons. Unfortunately, I also seem to have misplaced the receipt. The delivery occurred around June 25th at 4 pm. My name is Sandra Mims, and I reside at [redacted] Wesley Avenue in Evanston, IL [redacted]. I kindly request for the delivery person to check if my ID is with his belongings or in the truck. Thank you.

While driving in Fairfax, I encountered a reckless driver whose behavior was extremely dangerous. The driver was tailgating me and other vehicles dangerously close, weaving in and out of lanes, cutting off cars, and speeding recklessly. I feared there would be a collision. Despite the common occurrence of bad driving in this area, this particular incident truly terrified me. The license plate of the vehicle was Maryland 60DF8667 with truck number [redacted]. Such blatant disregard for the well-being of others on the road is unacceptable and unsettling.

Our Peapod driver originally agreed to wait for us but ended up leaving before we arrived home. We had a significant order to collect, and we've spent the last 24 minutes on hold with customer service attempting to either redirect the driver or receive a refund. We were under the impression that our presence was not required for delivery since there were no instructions indicating so. Despite leaving a note asking for the groceries to be left at the back door, we did not receive any notifications regarding the delivery. Usually, my mom receives a text before her deliveries, but this time we got no updates. We did get a single call notifying us that the driver was waiting, and even after requesting a brief delay, they departed without us. This situation caused us to miss a dinner reservation, which is incredibly frustrating.

My name is Tara Levi from Blacksmith Road, Levittown, NY [redacted]. Once again, my order was incorrect both in person and on the email confirmation. I had ordered honey maple turkey but received roast beef. Additionally, there was a mix-up with the bread and instead of flatbread, I got a fish taco dinner which no one in my household will eat. When contacting customer service for a refund, I was advised to email, but the email provided is not functioning. I've faced similar issues in the past, which led me to stop using your service for a while. I have had seamless experiences with Amazon Fresh for years. I returned to your site specifically for the Boar's Head honey maple turkey, but the orders continue to be inaccurate. As a single mother, I can't keep affording these mistakes and replacing the items. The uneaten fish taco dinner is costly and will go to waste. Your assistance would be greatly appreciated.

Hello, I apologize for the inconvenience, but I want to bring to your attention the issue I have encountered. In my previous order from October 27th, I received three damaged bags of edamame. I have reached out four times via email with attached photos and had one phone call, but the long wait times are not ideal. It would be greatly appreciated if you could address this matter promptly. I have been unwell with mono and require food supplies, but I hesitate to place a new order until this issue is resolved. Your attention to this matter is valued. Thank you. Best regards, D.O. [redacted]

This morning, the driver of truck number [redacted] in Windsor, CT was driving dangerously. He exceeded the speed limit, drove recklessly, changed lanes without signaling, and nearly caused accidents. Drivers displaying such behavior are not only a concern for insurance reasons but also for public relations.

I made an order at the Malden, MA store around 3pm today. My order was supposed to be ready for pick up between 7-8. I got to the store at 7:35pm, called, and was informed they would assist me shortly. By 8pm, without receiving my groceries, I called again. After a 7-minute hold, the same staff member asked for more time. I agreed. It is currently 8:10, and I remain in the parking lot waiting. This has been a distressing situation, and I am now seeking a refund for this order. This level of service is not acceptable. If I had known, I would have shopped in person. Update: A man just approached me, requesting my name, which I had already provided during the initial phone call.

I scheduled a delivery for 8-12 today, hoping for it before 11 as I needed to pick up my niece from dance at 12:30. I then received notice that delivery was rescheduled for 10-12, which was still acceptable. However, it’s now 12:20-12:50, causing significant issues. I had to cancel plans, resulting in a loss of money for my niece's mother. I am upset and require compensation refunded to my card today. It is already 12:05, past the agreed time, and feels like the contract has been violated. If this is not resolved, please contact me at [redacted]

I recently made my first order and encountered issues with my delivery. Despite applying a coupon code for free delivery and a $20 discount for first-time orders, I was charged the full amount. The driver advised me to contact customer service, but after multiple unsuccessful attempts, I am frustrated with the lack of communication. I was planning to place another order but need this matter resolved first. My name is Leslie Preston, and I reside at 36 Melville Rd, South Yarmouth, MA [redacted]. You can reach me at [redacted] or [redacted]

I was expecting a delivery today between 11 am and 1 pm. The driver arrived at around 12:35 pm. I was waiting for him at the door, but he went to the back of the truck and then left without delivering my groceries. He didn't call and just drove off without dropping off the items. I checked, and he marked it as delivered, but I haven't received anything.