I have a paypal france account but cannot speak french can you help me with my problem...

GetHuman-infoldm's customer service issue with Paypal (UK) from March 2019

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The issue in GetHuman-infoldm's own words
I have a paypal france account but cannot speak french can you help me with my problem please I have made a payment to india the payment says completed and the money has gone out of my bank account but the person in India has not received the payment. her customer service says i need to approve the shipment for her to recieve it but i cannot find how to do this in activity i only have the option to archive or confirm reciept what do i need to do please
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Paypal (UK)

Customer service issue
Reported by GetHuman-infoldm
Mar 12th, 2019 - 5 mons ago
I have an issue with Paypal (UK) too
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Seen by 5 customers so far
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GetHuman-infoldm started working on this issue
Mar 12th 1:07pm