Made payment yesterday to new business phone contract, today PayPal reports that there...

GetHuman2099638's customer service issue with Paypal (UK) from February 2019

4 views | 1064 similar | 0 following
Help with my Paypal (UK) issue
Did that get it fixed?
Waiting to see if GetHuman2099638 fixed the issue with our suggestion.
The issue in GetHuman2099638's own words
Made payment yesterday to new business phone contract, today PayPal reports that there is suspicious activity on the account and to verify my identity. Only identification that I have is my bank card, bills*council tax*energy, home lease, business lease etc, these are not accepted. When asked about account security, the woman wasn't listening and was going on about which payment would I like to dispute? No payment, I just want in my account...At this point she hung up. Called back again and requested complaints, again the customer service rep didn't listen and it took almost ** mins just to make him understand what the problem was, I gave him all the account details, email address associated with the account, transfer of amounts, current balance, bank account details, last payment sent, he them left me on he hold until he found out what he could do, this went on for about **, the final solution was, THERE IS NOTHING THEY CAN DO!! WTH? His advice was, get a passport and driving license, as I said yes of course I have a spare £*** to get these documents to access my PP, I then requested transfer of any funds in my account and account closed. I was then advised that, this was only a request and that he couldn't promise that this would happen and to wait **-** hours to hear the outcome of my request!!! *I will be transferring all payments that go in and out to my pp account to go through my own online banking and will never use PayPal again unless this is resolved ASAP. *Worst customer service EVER.

GetHuman2099638 did not yet indicate what Paypal (UK) should do to make this right.

How GetHuman2099638 fixed the problem

We are waiting for GetHuman2099638 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Paypal (UK)'s attention and get better help faster. Tap below to get started.
Having Paypal (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2099638 fixes it.
This email address isn't valid

Paypal (UK)

Customer service issue
Reported by GetHuman2099638
Feb 2nd, 2019 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 1064 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number

Timeline

GetHuman2099638 started working on this issue
Feb 2nd, 2019 4:57pm
GetHuman2099638 indicated the issue is not fixed yet.
Feb 2nd, 2019 4:57pm