Hi I sold a Rolex watch on eBay for £**** followed eBay's guidelines next thing the buy...

GetHuman-jogibson's customer service issue with Paypal (UK) from November 2018

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Hi I sold a Rolex watch on eBay for £**** followed eBay's guidelines next thing the buyer made out it was fake, when asked to supply name of the shop she d taken it too she wouldn't give details, I'd stated no returns but eBay said if she returned the item she would be issued a full refund, when the post come she d sent an empty box wasn't even the Rolex box I opened it in front of the postman and said it should of been a Rolex watch he advised me to refuse the parcel n it would get returned to sender so I did, u then informed eBay and PayPal that she d sent an empty box she then opened a chargeback with PayPal claiming item was fake so she was returning it for a refund she then added tracking information ( which was the tracking number for the empty box) a few days later I recieved an email from eBay and PayPal saying now I'd recieved my item they had issued the buyer a full refund?? I'd not recieved anything let alone signed for anything so I went onto royal mail added the tracking number and when she recieved the empty box back and signed for it it then flagged up in eBay and PayPal that I'd received the item back it showed her address name and her signature, eBay n PayPal hadn't bothered to check to see if I'd recieved the item they just went on the tracking info the buyer had put in even though I'd rang them both stating what she had done, the buyer then started sending messages basically laughing at me n taking the ****, I've reported to action fraud and to the police who have both told me that PayPal didn't do there job to me as a seller they should of looked at the tracking info especially when id informed them regards empty box, I've appealled there decision ** times when they keep saying they can't give me my money back stating that I'm not giving the correct documentation from action fraud which is rubbish I gave them the ref number even the password and also sent them the full report when I recieved it still they state I've not give correct documents and also not in there time scale, every person I've spoken too have said I should have the money given to me yet they tell me this on the phone reopen the claim I send all info n everytime it comes back saying my paperwork is not within the guides,I've put a complaint in n it said I'm sorry but we can't reverse this and that's it it's had a bad effect on my health I'd just been diagnosed with breast cancer and starting treatment is knocking **** out of me so trying to fight this loosing battle is draining me, it's left me financially broke because the buyer claimed it was fake my PayPal and eBay were both restricted and my PayPal will close in ** days I think it's totally unfair that PayPal haven't looked after me n allowed someone to scam me and break me

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Paypal (UK)

Customer service issue
Reported by GetHuman-jogibson
Nov 10th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 506 others
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GetHuman-jogibson started working on this issue
Nov 10th, 2018 5:54am