PayPal Customer Service Issues

I need assistance regarding a payment dispute that resulted in charges to my account. I was under the impression that I was only facilitating the transfer between two parties, not partaking in the transaction. The individual who received the money did not fulfill their end of the deal, and I offered support in reporting the fraud. However, my account was locked, demanding repayment to the receiver. A friend sent me $50 to assist during my emergency as I am permanently disabled, unaware of the account limitation. I kindly request access to my account to receive the funds or a refund of the $50, and urge the proper reporting of the fraudulent party to authorities.

My account is currently limited, and despite my attempts to update my card information, the page continues to prompt me to reset my password. I can log in, but I have to change the password each time and go through verification steps. I tried uploading my bank statement to resolve the issue, but the page logged me out when I clicked elsewhere. The message includes a reference number: PP-L-[redacted]45 Your account access has been temporarily limited We have noticed some unusual activities in your account recently and are concerned that there may have been unauthorized access to your PayPal account. For your protection, access to certain functions of your account will be limited. You need to take certain actions in your account. Some functions of your account will be restricted until you complete these actions. After completing these actions, you will regain access to these functions. Reference ID: PP-L-[redacted]45 We are currently reviewing your information and will reach out to you regarding the status of the case with reference ID PP-L-[redacted]45 within 5 days.

I attempted to purchase underwear on Odd Balls in three payments, but you charged me twice for £12 each time without clearing my cart. I'm unsure of the exact amount charged as my banking app is inaccessible, but I believe it totaled either £34 or £37. Due to the repeated charges, I ended up paying the full amount. Now, I need a refund of £24 and some change as this has left me with very little money in my bank account. Please address this issue promptly. Thank you, Lorraine N.

I am struggling to sign in to my old account as I can't change any details to log in due to having a landline phone number. I need to update it to my cell phone to receive a text, but the system won't allow me to modify the phone number. I am unable to access my account or sign in, which is very frustrating. I attempted to reach customer service, but couldn't get through. I really need to speak to a person without having to pay for it. Please guide me on how to change my phone number on the sign-in page. Thank you. - Gail D.

I recently reactivated my eBay account due to unauthorized purchases. Synchrony Bank provided me with a new number for my PayPal credit. Unfortunately, I have been unable to reach a person who can help me reopen my PayPal account on eBay. It has been over two months since I have had access to my account. I have pending refunds that I cannot access without my PayPal account.

I'm having trouble locating if I currently have an active PayPal account. Previously, it was linked to a card that I no longer possess, and I am unsure which account it was associated with. I am attempting to cancel a recurring charge from Ipsy, but every time I provide my card details to PayPal, they are unable to locate the account. I am getting billed on a Discover card ending in [redacted] for $30.31, and an additional $12.99 each month. I am eager to resolve this issue and stop the recurring charges. Any assistance would be greatly appreciated.

I placed an order that was supposed to be paid with PayPal, but now the page cannot be found. I believed it was through Home Depot. I request either the item to be sent or a refund of my money. I am concerned if this is a legitimate webpage. The order number is [redacted][redacted]. I would appreciate a prompt resolution to this issue. Contact can be made via email at [redacted] or by phone at +14***[redacted]. Thank you.

I recently placed an order for a refill on photoflipcalendar.com, intending to purchase only one set for [redacted]. Upon receiving my receipt showing a total of $14.17, I was surprised by the high amount and discovered it was because two sets of refills were ordered, which was not my intention. I have already reached out to the company directly to correct the order, specifying that I only need one set. As the company operates through PayPal and I made the purchase as a guest without an account, I am seeking additional assistance in resolving this matter.

I am requesting an $89.00 refund for a purchase that was never delivered. When attempting to contact the company, I discovered it did not exist and had scammed other customers. I came across a phone number claiming to offer 24-hour PayPal assistance and spoke to an individual in India who stated PayPal would reimburse me with a $[redacted] eBay gift card. After nearly 2 hours of guidance on setting up my iPhone for remote support and downloading a Zell account, it became confusing, and I had to cut the session short for an appointment. Subsequently, I visited my bank, and they advised me that the situation seemed suspicious, leading them to freeze my checking account. I am now unsure if this was a scam or if your team engages in these kinds of activities.

I'm having trouble accessing my Paypal account. I recently changed my phone number and now I can't log in because the code is being sent to my old number. I've tried to contact customer service but their phone lines are closed. Any assistance would be appreciated.

Hello, I do not have PayPal. Lately, I have been receiving what seem to be scam emails claiming issues with my PayPal account. The emails contain a link asking for personal information, mentioning account restrictions due to suspicious credit card activity. They urge quick resolution by clicking the link provided. I would appreciate if your fraud department could reach out to me so I can forward the emails for review. Thank you, May V. Email: [redacted] Phone: [redacted]

On October 9, [redacted], I placed an order with John Premium Food Co. Ltd. for meat products, intending to pay via PayPal. However, after a week had passed without any communication besides PayPal, I emailed John Premium Foods to inquire about the shipping date with no response received. Given the delays caused by the Covid-19 situation, I patiently waited to receive the meat products. This month, I noticed a charge of $[redacted].60 on my USAA credit card related to the purchase, but I have not heard anything from John Premium Food Co. regarding the shipment. Despite my attempts over the past two weeks to contact PayPal, I have been unable to reach a human representative or make any changes due to their automated system. My transaction number is 3KU975267A[redacted]. Thank you in advance for any help you can provide in resolving this matter. - Carey H.

Dear Paypal, I've only been a member for four days, but it has been the most frustrating experience. I opened a business account for Isakasnel Consultants under the email [redacted] as recommended by my client for a secure way to transfer money from Australia to Kenya. However, my funds were held, and despite submitting multiple supporting documents, I was labeled a risky supplier, which feels discriminatory. Is this due to my location in Africa? Is $1,[redacted] considered such a high amount to warrant blocking my account for [redacted] days, affecting the workers I employ? I am unable to refund the funds, and when my client tried, she was told I should initiate the refund. Unfortunately, contacting Paypal has been challenging, with automated responses on the phone. Can you advise on what steps I should take? Do you have an office in Africa, specifically Kenya? Sincerely, Nelly K. +[redacted]15

I ordered Colonbroom for $58.99, but as it was an international order, my transactions were locked. Despite the issue, the payment was taken out. I received an email stating it was declined because of the lock on international transactions. I chose not to proceed with the purchase and left it as declined. I assumed the pending payment wouldn't be processed, but it went through. I am now seeking a refund. Thank you.

I have been paying for a digital subscription to The New York Times through PayPal since February [redacted]. The New York Times says they have no record of my payment and requested a transaction number from my PayPal invoice. I explained that PayPal does not send individual invoices, so I provided several numbers from my monthly statements. However, they still stated they have no record of the payments and advised me to contact PayPal. I am seeking one of two resolutions: either a refund for my monthly payments and cancellation of future payments, or cancellation of further payments by PayPal and 10 months of free subscription from The New York Times as compensation for the service not received. In any case, I wish to cease any future payments to The New York Times.

I often receive emails claiming to be from PayPal, stating a deposit was made in my account although I don't have one. I contacted '[redacted]' but got an unhelpful reply. It's frustrating that PayPal doesn't seem to address phishing emails properly. One would expect a company of their caliber to care about misuse of their name for scams. I find it disappointing that they limit support to customers only, denying assistance to potential victims. If the 'complaint-response' email is genuine, it was of no help at all.

On November 29, [redacted], I ordered one puzzle box for $11.94 plus shipping but was mistakenly charged for 8 boxes totaling $95.52. The transaction number is OMC51093WS250613S, and the case ID is PP-D-[redacted]8. My claim was denied due to incorrect billing information that I entered. I attempted to appeal by providing the original transaction file, but I am unable to send it despite assistance. I am unsure of any other options to resolve this matter and am concerned about the loss of funds.

I recently received an email regarding a purchase from BLACK FORGE AMORY for $[redacted].74, but there was no information about the product. I haven't used PayPal in years. I tried to resolve this over the phone and was on hold for 2 hours with no resolution. I was then transferred to a line in CA and was asked for my bank account details, which I refused to provide. The agent abruptly hung up. When I tried to log into my PayPal account, I noticed an incorrect contact mobile number. I kindly request: 1. Remove the unauthorized purchase from my account. 2. Please update my personal information on my account. Thank you.

Dear Customer Service Team, I am Vijaya Shanthi, an Indian eBay seller. Currently, my PayPal account is blocked due to a negative balance, hindering my business operations. Despite attempts to contact PayPal via phone without success, I was directed to the debt collection team. Regrettably, I have been unable to reach them. Urgently, I seek guidance on unblocking my account. Your prompt assistance in resolving this matter would be greatly appreciated. Sincerely, Vijaya Shanthi Email ID: [redacted] Phone number: [redacted]

Dear Customer Service Team, I am Vijaya Shanthi, an eBay seller from India. I am facing an issue with my PayPal account being blocked due to a negative balance. Despite trying to reach PayPal via phone, I have been unable to resolve this matter. I was directed to contact the debt collection team, but I have been unsuccessful in reaching them. It is crucial for the continuity of my business that I unblock my account promptly. I kindly request guidance on the necessary steps to resolve this issue. I have provided my PayPal email address and registered phone number below for your reference. Email ID: [redacted] Phone number: [redacted]04 Thank you in advance for your assistance.