I made an accidental purchase of a mobile phone on Ebay with my PayPal Account. It was the wrong model phone that I was looking to buy. Realizing my mistake shortly after ( within an hour of payment being processed), I reached out to the seller and requested a cancellation of the order. I did not receive a response from the seller within a few hours of contacting them, and in my haste* I decided I would preemptively open a PayPal case for the transaction, in hopes of speeding the cancellation along. This is where I guess I really made a mess of things, as the moment the Paypal case was opened, my Ebay cancellation request was immediately closed* stating that a dispute was filed with my payment institution, resulting in my inability to cancel, return, or open a case through a Ebay for a refund. *At this point, it was still less than ** hours since the transaction, I figured I'd wait at this point and not perform any more brash decisions that would further delay the cancellation of the order and a refund to my account, *The next morning, I am informed by the seller that they are unable to process the refund due to an open dispute case for the order, and that I would have to close it before they could process it. Sounds valid, I had just made the Paypal dispute the night prior, I think nothing of it and proceed to closing the resolution center's open case on my Paypal account as directed.*I reply to the seller with an update and ask that they proceed, and foolishly allow myself to believe the ordeal is over and done* .. life however, laughs at my relief* good one! *The seller contacted messaged me a few hours later, stating they had sent the request to refund the order to their accounting department, and I could expect the order to be updated "shortly". *Sounds good to me. I forget about it and cross it off my to-do list, expecting all to be well. *** business days later, I check my paypal and ebay account, still nothing, I figured I fell through the cracks. Happens. Again, I reach out to the seller* I get a different seller rep, who informs me that there was a failure when processing the refund and they went ahead and personally pushed it through (whatever that actually means, technically speaking, apparently wasn't pushed hard enough.) I take the seller's confident remarks and hope the ordeal finally comes to a close, it's been almost two weeks, and I'm just ready for it to be done. **I give it another ** hours before contacting the seller again, this time asking for clarification as to what exactly is taking them so long to process a return, as the ebay order itself was still active (and still is), clearly not understanding what could be the hold up.*This is when the seller informs me that they have been continually having their attempts to process a refund for the order fail during processing, and recommend I contact Ebay or Paypal directly for support.**Now here, we come full circle to where this whole issue began* where in my haste to get the order cancelled, I preemptively went ahead and created a case on ebay to cancel the order, which was automatically thwarted by my request to refund the transaction on paypal, only to then be told to close that case in order to get my refund by the seller, who now tells me they cannot process my request to refund or cancel, and to contact support, which I am now unable to do with either institution, seeing as one believes a case is open with the other, and the latter does not allow me to open a case for the same transaction twice, even if closed by the customer. **So here we are, a week shy of my * month anniversary of playing "Where's my refund? The stress Inducing Edition", and am hoping I can get someone on the line from Paypal to assist me in resolving this issue. Contacting Ebay support over the phone pointed me to PayPal, stating the same as the seller, and that it is out of their hands at this point in regards to what their system is allowing. *I respectfully, and patiently wait for any assistance you are able to provide. I really would rather not have to call my bank and dispute this transaction for what can only be defined as an unforseen processing oversight that requires further intervention by support to resolve. *Thank you for your time, and your attention to this matter. **- Jose H***(***)***-**********@***.com
GetHuman-joserh did not yet indicate what PayPal should do to make this right.