PayPal Customer Service Issues

I received a suspicious email regarding my PayPal account. It seems like a scam as I am being asked to click on a questionable link. Here are the details provided in the email: 5s6W90DE UrplcGMsr At this time, I am not going to respond to: Send Payment Withdraw Funds Log into your PayPal account and check the steps requested.

I am having trouble sending money to a friend in prison in Florida. I have sent money before, but I am unable to update my account with my new credit card information. The website does not seem to recognize my address due to the city name changing from Valyermo to Pearblossom, CA even though we still use the Valyermo zip code. I have attempted to send money multiple times in the past few months with no success. I would appreciate guidance on how to update my account details. Thank you. - Thomas B.

My email and PayPal account have been compromised. I am struggling to reach PayPal for support, and it feels like PayPal itself might be untrustworthy. Changing my information seems impossible. PayPal's service has been incredibly disappointing. I urgently need my account deactivated, and I have no intention of using it again. I'm unable to log in, and the fee for chatting is unacceptable. Being abroad, I can't update my phone number. I am frustrated with the lack of communication options this company provides. Please improve your services and provide a clear way to get in touch with someone at PayPal to close this account.

On January 19, [redacted], I tried to send £22.65 to Arian Tadjrishi, but the payment failed due to an error in the email address. I promptly canceled the payment and resubmitted it successfully with the correct email address. However, upon reviewing my bank statement, I noticed that the amount was debited twice on January 22. The payee verified they only received one payment of £22.65, so I am requesting a refund for the duplicated payment. Regarding a separate issue, I have been experiencing difficulties logging into my account in the past week. The new security measures seem to be malfunctioning, causing inconvenience and frustration. I would appreciate any advice on resolving this matter.

I encountered an issue with my PayPal account after receiving payments from two eBay buyers. Despite updating my phone number on PayPal, I kept getting verification codes sent to my old number. In an attempt to resolve this, I even discarded the old SIM card associated with the previous phone number. Yet, when I tried to log in again later, the same problem persisted. Upon contacting PayPal, I was asked about previous bank card numbers, which I do not maintain a record of. Now, I am facing a situation where I need to refund a payment. This experience has been stressful, and I am considering closing my eBay account. Thank you. - Wendy R.

I received an email when trying to set up an account, but now I want to close it. However, when I try to do so, I am unable to, and it's asking me to contact customer service. I haven't reached the stage of adding any bank or credit card information, making purchases, or selling anything. I only submitted my ID and confirmed my email. I prefer to close this account to avoid having my personal information connected to it. I would appreciate knowing the reason for not being able to confirm before closure. Thank you for addressing this promptly. --- Yvonne H.

I informed PayPal that I will be contacting my bank's 1-[redacted] number to assist me in recovering the funds owed to me since January 7th, [redacted] for the oven I purchased but never received. I brought the tracking number to USPS, and the only item delivered to my address was a package weighing 2lbs 4 ounces, far from an oven. The supervisor mentioned you can reach out to him if needed. I shared a picture of my previous oven with a note to avoid turning it on, as the breaker has been off since December 25th, [redacted]. I used to have a double oven, none of which worked, prompting me to buy one from eBay, which was never received. If not resolved by tomorrow, I will escalate this with my bank and contact the Better Business Bureau simultaneously. Kindly reach out to me by tomorrow, the 12th of February, after my work hours to prevent further escalation. This situation feels incredibly unfair.

I am experiencing an issue with releasing a transfer payment to a friend. I was informed that there would be a 21-day waiting period which is not acceptable. I also discovered that if money is sent through friends and family, a fee may be charged to either me or the recipient. When I attempted to test this by sending a small amount, I noticed there were unexpected fees displayed during the process. This situation is new to me and I am concerned. I have recommended PayPal to two friends and family members, but they are experiencing similar difficulties. I do not understand why fees are being charged when a payment is sent and why one recipient has to wait 21 days to access the funds. I am disappointed with the current situation and would like to speak with someone promptly.

I am experiencing a problem with PayPal regarding a limitation placed on a canceled credit card. A different card is now the preferred one, but PayPal is attempting to charge the expired canceled card. The canceled card had an expiration of 01/24, while the new preferred card expires on 01/24 as well. I am unable to resolve this issue, resulting in frustration and wasted time. Correcting the information under the help icon only allows for updating the expired old card, which is not the solution I require. I demand an apology for this company error as the old card was still valid until 01/24. Urgent assistance is needed as some sites only accept PayPal payments.

Subject: Address Verification Request for Account PP-[redacted]-[redacted]-[redacted]-[redacted] RX1000 Dear Sophya, We, at All American Center, Inc., have repeatedly provided our current physical and mailing addresses to ensure compliance with the address verification process. Our physical address on file with PayPal is [redacted] White Barn Ct, Herndon, VA 20[redacted]. Despite providing our Cell or Landline number, confirming the address on file, and submitting this information on multiple occasions, the Arbitrations section insists on incorrect data submission. We have attempted to send PDF files to no avail. Our current physical address, as per your records, matches the address on our Cell phone bill attached in previous submissions. We are keen to resolve this matter and request the removal of restrictions promptly. Furthermore, we do not possess a credit card linked to our PayPal account as indicated during phone inquiries. We are eager to provide additional documentation like our current Cell Phone Bill for your review. Kindly guide us on the proper procedure for attaching files to facilitate the process. Thank you for your attention to this matter. Sincerely, Ken Cook [redacted]

Hi Walter! This is Rose Ann. I regret to hear about the difficulties with your PayPal account. You sold a PS4 for $[redacted] and encountered issues transferring the funds. Unfortunately, eBay cannot reverse the payment to a different account. The $20 in tax deducted by eBay and the final value fee credit have been processed accordingly. To access your funds, I recommend reaching out to PayPal directly despite the challenges you faced contacting them previously. Please be aware that eBay cannot intervene further in this matter. If PayPal continues to be unresponsive, I suggest exploring alternative methods to resolve this situation. Please let me know if there is anything else I can assist you with.

I need help resolving an issue with my PayPal account. After selling an item, I transferred funds to my PayPal debit card. Subsequently, my account got limited and despite submitting required documents, PayPal notified me that I could no longer do business with them. I am seeking assistance in reversing the deposit made to my PayPal account from [redacted] to a different account or my PayPal prepaid card. eBay deducted $20 as tax, and I also received a $20 final value fee credit. Unfortunately, PayPal has not been responsive to my attempts to resolve this issue over the phone. I would appreciate any guidance on how to access my funds or if it's possible to contact PayPal on my behalf to address this matter.

Hello, I recently sold a PS4 for $[redacted], and after the payment cleared, I tried to transfer it to my PayPal debit card. However, my PayPal account got limited, and even after submitting the necessary documents, they informed me that I can no longer do business with them. I would like the money deposited for [redacted] to be reversed to a different account. eBay has already deducted $20 in taxes from the total, but they also credited me $20 for the final value fee. I wonder if the funds can be transferred directly to my PayPal Prepaid card. Unfortunately, transferring the payment to a different account is not an option, so I suggest contacting PayPal directly to resolve the issue. They seem unresponsive over the phone, but it's worth another try. PayPal's lack of customer support is frustrating, but unfortunately, this is beyond what I can assist with. eBay placed a hold on the funds from the 4th to the 19th, which PayPal complied with. You may need to contact them and try to resolve the situation.

I initiated an instant transfer from my PayPal account to my Wells Fargo account yesterday. To proceed with the transfer, I complied with your system's request for verification by submitting my ID scan and facial recognition, which both verified successfully. However, without any notice, the transaction was unexpectedly changed to a 1 to 3 business days transfer. I urgently transferred this money to my Wells Fargo account for an emergency payment. Waiting until February 23rd to access my funds in my Wells Fargo account is not feasible. I urgently require my funds to be available in my Wells Fargo account within 24 hours. The lack of communication and availability for assistance is frustrating. Kindly expedite the completion of this transfer for me now. Thank you. - Guy Freddy M.

I initiated an instant transfer from my PayPal account to my Wells Fargo account yesterday. To proceed with the transfer, I provided the necessary verification, including an ID scan and facial recognition, which were both successful. However, without any notice, the instant transfer was converted into a 1 to 3 business days transfer. I urgently transferred the money to Wells Fargo for an emergency situation, and waiting until February 23rd is not feasible. I need the funds in my Wells Fargo account within 24 hours. The lack of availability for customer support calls is frustrating. Please complete the transfer immediately. Your prompt attention to this matter is greatly appreciated. - Guy Freddy M.

I had trouble withdrawing money from my PayPal card on Saturday as my bank did not recognize the card. When I tried to make an online purchase, the company also refused the card. It worked fine on Friday. I spoke with PayPal this morning, and they mentioned my card wasn't secure. I do not want to share my bank info due to a previous issue where an agent took $1,[redacted] from my account, causing me to lose that checking account. Additionally, in October, I cashed out a game for $[redacted] but never received the payment. Recently, I cashed out on three games, totaling $1,[redacted], and I am concerned about receiving this money, especially since my husband passed away. I am requesting a new card linked to my PayPal account or a fix for my current card ending in [redacted]. My name is Karen S. B. The last four digits of my SSN are [redacted], and my zip code is [redacted]. My phone number is [redacted]. I appreciate your assistance. Thank you.

I recently received a notification stating that you have instructed the buyer to return the item to me and requested that I issue a refund. The buyer alleges that the package was empty upon receipt. I assure you that the iPhone SE I dispatched was in flawless condition. I am puzzled as to how I am expected to refund the buyer for an empty box if he fails to return my item. Furthermore, I am concerned about the status of my seller protection, as mentioned in your previous correspondence today. Your guidance regarding the Resolution Center and the refund process has been duly noted. I appreciate your assistance in resolving this matter efficiently.

I received a message notifying me that the decision was made to have the buyer return the item and requested me to issue a refund. The buyer alleges that the package was empty, but I shipped an iPhone SE in excellent condition. How can I refund the buyer for an empty box without receiving my item back? Furthermore, I am concerned about my seller protection. In the message from earlier today, you stated, "Please utilize the Resolution Center to inform us when you receive the item(s). A refund will only be issued after confirming the return of the item(s). Ensure there are sufficient funds in your PayPal account to cover the refund. If the item is returned in a different condition than what was sent, an appeal option will be available after the case is closed."

I received a notification that the buyer will be returning the item and I am required to issue a refund. The buyer alleges receiving an empty box, while I shipped an iPhone SE in pristine condition. How can I refund the buyer for an empty box if my item is not returned? Additionally, what about my seller protection as mentioned in your prior message today? You stated, "Please notify us through the Resolution Center upon receiving the item(s). A refund will not be issued until we confirm the return of the item(s). Ensure there are enough funds in your PayPal account for the refund. If the item is returned in a different condition, there is an option to appeal the case post-closure."

I recently applied for a rental home after seeing an ad. Upon filling out the application, I received a text confirming my acceptance. I paid a $50 fee for a background check. Next, I was asked to send the security deposit to Heather Davis at [redacted] The first payment was $[redacted], followed by a second payment of $[redacted] plus a PayPal fee. When they requested the first month's rent, I insisted on viewing the property, meeting in person, and signing the lease. Upon my second visit to the house, I found a notice of fraudulent activity on the door. I reported the incident to the Saratoga Springs police and obtained a case number (21 SS [redacted]). I also contacted PayPal to report the fraud. Visiting my bank, I inquired about stopping the payment, but it had already been processed. The bank mentioned they have successfully worked with PayPal and advised that a refund may be possible to the same account.