Hi there, PayPal is currently holding $*** in a moneypool within my account. My account...

GetHuman-manjuros's customer service issue with PayPal from December 2020

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The issue in GetHuman-manjuros's own words
Hi there, PayPal is currently holding $*** in a moneypool within my account. My account was closed last year in Nov. with no explanation and I still have not received one. My money was held for * months and after the hold period I attempted to remove it in June ****. However, I am still not able to access my funds since they are within a moneypool and I am not able to transfer the funds to my account balance or external bank account. I frequently contact Customer Service via email and have not received any proper assistance besides automated emails and generic replies. When I call the customer service line, an automatic voice redirects me and tells me that PayPal is not receiving any calls. I am beyond frustrated and have waited for a year to receive these funds which I am in need of especially during such a difficult financial time. I am feeling very lost and angry with this company and don't know what to do... I would really appreciate any guidance you have for me.

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PayPal

Customer service issue
Reported by GetHuman-manjuros
Dec 2nd, 2020 - 3 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 43533 others
0 customers following this

Timeline

GetHuman-manjuros started working on this issue
Dec 2nd, 2020 7:24pm
GetHuman-manjuros indicated the issue is not fixed yet.
Dec 2nd, 2020 11:59pm