PayPal Customer Service Issues

This seems to be a questionable transaction from PAYPAL *DUOTONGGU on 10/02 with purchase number [redacted] in CA. The item received does not match the description provided. I am dissatisfied with this purchase and request a full refund. I would appreciate guidance on the necessary steps to secure a refund. The features mentioned in the description, such as a plastic skeleton lock, handcrafted polymer clay details, blue glass eyes, and lifelike size, do not correspond to the product I received. The purchased item should have been completely handmade with carefully crafted details, including artificial fur. Please advise on the refund process as soon as possible. Thank you.

I need to update my PayPal account, but when I try to sign in, it asks me to verify my identity with only one option - an old phone number that hasn't been valid since I moved on Jan. 1, [redacted]. The number on file is [redacted]. Since I no longer have that phone number, it is pointless as a verification method. The limited options for verification are frustrating. When I called customer service for a new password, the email I received had already expired by the time I opened it. The quick expiration time is inconvenient. Many people are currently unemployed; perhaps PayPal could hire more staff so customers can speak to a real person instead of dealing with these issues.

I recently ordered 3 shirts online and opted to pay by credit card since I don't have a PayPal account. Surprisingly, the company used my credit card through PayPal, resulting in billing by PayPal. I promptly canceled the order upon noticing this on my receipt. Attempting to reach PayPal has been unsuccessful as their lines are constantly busy, making it impossible to speak with a representative. When I tried to reset my password via email, I discovered the phone number associated with the account was not mine and couldn't be changed. Suspecting the shirt company created a PayPal account using my credit card and email but with their phone number, I informed my credit card company, disputed the charges, and changed the account number. Despite contacting the shirt company multiple times, they've evaded addressing my concerns, leading me to believe they might be running a scam. I've taken precautions, but I feel PayPal should be made aware of these details, considering their involvement in potentially aiding scammers to defraud consumers.

I bought a drone from ZestAds in December [redacted], but it was faulty. After returning it to a China address in January, the package never arrived. Despite ZestAds promising a refund of $[redacted].90, the process dragged on until May. Recently, I was told they tried to refund me but were unable to through PayPal. I followed their suggestion to have them try a "family or friends transfer," but they claim they attempted to refund once and now I must pursue PayPal directly. I feel stuck dealing with this Chinese company and seek your assistance to sort this out. I rely on PayPal for my purchases and want to keep using it. Can you please help me resolve this situation?

I used to have a PayPal account with the phone number [redacted]. Since switching to only using a mobile phone, I am unable to receive the verification code sent to my old landline. I would like to update my phone number to [redacted] on my PayPal account to regain access. Once this is done, I can reset my password and access my account successfully. Thank you, Melvin Mitchell. Email: [redacted]

I purchased a portable saw from Tomtop on September 22, [redacted], using PayPal Receipt No. 1[redacted]-4[redacted]. The item arrived on October 2, [redacted], and unfortunately, it was defective. Despite reaching out to the company via email on October 4 and sharing a video as requested, resolving the issue has been challenging. After numerous emails, the company first agreed to send a replacement blade but then claimed we had not assembled it correctly. Frustrated with their back-and-forth, we requested a full refund, which they initially declined, opting to replace the item instead. Their changing demands and unwillingness to cover return shipping costs have caused further frustration. We have kept records of all email correspondence and are seeking assistance in obtaining a shipping label to return the item. Deceptive advertising and business practices have led us to question if a full refund is possible. Any help in resolving this matter would be greatly appreciated.

I was disconnected after waiting 20 minutes for a call back and want to share my experience. I have a PayPal receipt number [redacted] for a portable saw I ordered from TomTop on Sept. 22 with order no. AN20120B1226-3K8J0R. The item arrived on Oct. 2, [redacted], and it is defective, not meeting the advertised quality. Despite sending multiple emails and a video as requested by the company, they initially blamed the blade and offered a replacement. After expressing our desire for a refund, they changed their stance multiple times regarding return shipping and replacement options, which feels like a fraudulent practice. We are considering requesting a full refund through PayPal and seek guidance on how to proceed with returning the product. If a refund is not viable, we expect the company to cover return shipping costs and provide a replacement with free shipping due to their faulty product. Thank you for your assistance.

I was informed that my funds of $[redacted] had cleared for my available balance. I attempted to withdraw the money at Walmart, but encountered issues. After contacting customer service, I purchased a PayPal prepaid debit card to transfer my funds, but encountered an error. When seeking help, I was directed to a non-affiliated money transfer service. Despite confirming the transaction and purpose, I still cannot access my money. I urgently need these funds and am frustrated with the situation. The delay is causing significant inconvenience, as the money is essential. I expect a resolution promptly.

I received two mini electric motors instead of the 4 Cylinder Full Metal Car Engine Assembly that I ordered from Shenzhen Ruoshui Lnating Information Technology Co. LTD. The total payment made, including shipping, was $52.97. The receipt number for the transaction is [redacted]. The shipment was delivered to: Dale Krebbs [redacted] N. Armour Wichita, KS [redacted] Once a credit of $52.97 USD is issued to my credit card (not PayPal) account, I will return the mini motors. I am requesting an email address to forward copies of the Order to confirm my request for the 4 cylinder Full Metal Car Engine Assembly Kit Model toys for Adults (item no. A10161met). Please respond via email at [redacted] Thank you for your cooperation.

I received an email informing me of possible suspicious activity on my account. I encountered an issue while trying to address it on the Credit Card information page. The page requested the bank routing number and account associated with my Wells Fargo credit card. Although we had accounts and investments with Wells Fargo over 20 years ago, we no longer have any connections to their accounts. To proceed, I can provide the details of a different debit card linked to our current checking/savings account. Please advise on the next steps. Thank you.

I need to update the phone number on my account. The current number is incorrect as my wife canceled our landline. I am unable to change it through PayPal's help section, so I need your assistance with this matter. The correct phone number should be changed from [redacted] to [redacted]. This is my second request to have this done. When I called yesterday, I was told the phone number would be updated, but it hasn't been changed yet. This is urgent because I need to access a program I am trying to purchase, which will only be available for a short time. Thank you for your quick help in resolving this issue.

I am writing on behalf of my wife, Debbie Brown. She purchased a luxury camp chair on 8/23/20 for $59.99 plus shipping through PayPal from the seller RAINFULL. The chair received did not match the online description, and she has been unsuccessful in returning it for a refund as the seller is uncooperative. They want her to keep the chair despite its poor quality. We are reaching out to PayPal for assistance in resolving this issue and obtaining a refund. Here are the transaction details: Transaction ID: 9HH40088KV[redacted] Merchant Transaction#: 85W75110A061442V Payment to: [redacted] Payment from: [redacted] Invoice ID: FD[redacted][redacted]8 Please advise if further information is required. Bruce Brown Email: [redacted]

I recently received a deposit through PayPal, but they have unexpectedly put restrictions on accessing my own hard-earned money. This situation is causing me financial strain as I cannot even afford basic necessities like gas and food, crucial medications, and my bills are now bouncing. I rely on this income to survive and this hold on my funds is threatening my job stability. The customer service experience has been disappointing, and I'm starting to doubt the legitimacy of PayPal's practices. I am considering seeking legal advice because this treatment is unfair and unjustified. I urgently need access to the money I rightfully earned without any further delays.

I purchased two items, but they were not as described as they require batteries to work, which they do not. I initiated a return with the seller, but eBay provided two return labels that I was unable to print on my computer. I attempted to reach out to the seller, but eBay's system did not allow me to do so. Due to changes in eBay's return system during COVID, I have been unable to contact them by phone. After contacting Paypal, my return request with eBay was cancelled. I am seeking a full refund of $24.34 for this purchase. I would have returned the items already if I could print the labels, but the eBay system is not functioning properly. Despite trying all available options to print the labels and contacting the seller through eBay, I have received minimal communication from eBay, only to inform me that the case is closed since involving Paypal.

We paid $60 for masks on Facebook Marketplace and paid via Paypal. When the masks arrived, they looked nothing like the pictures or descriptions, clearly a bait and switch. The seller blocked us on FB and phone. Paypal Customer Service instructed us to ship the masks back and provide proof. We sent the tracking information, but Paypal then asked us to confirm delivery with the blocked seller, making it impossible. Dealing with Paypal Customer Service has been frustrating. Phone support disconnects when we try to reach an agent, and the chat randomly cuts off conversations, requiring a restart. We've spent over 30 hours in the past 6 months trying to contact Paypal. We fear they may use the time lapse as a reason to deny our refund.

I set up a goal a while ago with PayPal, but after they restricted my account and held my funds for [redacted] days, I transferred the money to my bank account. Now, I'm having trouble transferring the $20 balance from the goal to my account. PayPal is stating there are pending transactions, but I have no pending actions as my account is restricted. I've tried to delete the goal, but it won't allow me to. Each time I contact support, it seems like no one understands my issue. I just want to access my $20.

I am experiencing an issue with a recent purchase. The payment I made is being held, and I am unable to cancel the order. The seller has been providing various excuses for the delay in sending the tracking number and shipping the product. Despite my attempts, I have not been able to receive a clear response regarding the shipment. The funds sent through PayPal are still pending, and I would like assistance in canceling the order before the payment is released. Any guidance on how to proceed would be appreciated.

I recently tried to transfer funds to my bank account but encountered an error message stating to try again later when attempting to link it. Although my debit card is successfully linked, I am unable to connect my bank account. I have previously reached out to the help desk but have not received a response. I urgently need assistance with resolving this issue. Additionally, I would like to set my bank account as the default transfer option for received funds. Could you please provide me with a contact number to speak with a representative? Thank you.

I participated in the Fishing Show game and won $[redacted]. However, I recently discovered that I would have to wait for a year to receive my payout, needing to log into the app daily to play. Today, when I tried to access the app, I realized it had disappeared from my phone, along with any records of my winnings. I believe this situation is unfair, as I played the game genuinely and deserve to receive the money I won. I feel frustrated and deceived, and I am eager to claim what is rightfully mine without further delays or complications.

My PayPal balance is currently on hold, and I am not pleased. I sold a dirt bike to Marlin Ryan Robbins, and he paid me through PayPal. The funds were in my account on the 28th. When I tried to withdraw the money on the 30th, it showed as an unauthorized transaction. I reached out to Mr. Robbins, and he claims he did not dispute the payment. I would appreciate a call from a customer service representative. I am willing to conference call Mr. Robbins and visit him to resolve this matter together. If not, I will involve the police. I refuse to lose $[redacted] over this issue. PayPal's security measures need to safeguard my funds more effectively.