I ordered items on www.wish.com, I believe a chinese run website. On their website the...

GetHuman5395914's customer service issue with PayPal from October 2020

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The issue in GetHuman5395914's own words
I ordered items on www.wish.com, I believe a chinese run website. On their website the prices are very cheap*Like liquidation prices, they state for example, a pair of slippers for .** w*o tax so I ordered about ** items which amounted on their website to be about $*.**. I chose the option to pay with paypal but by the time I looked on paypal later, the amount on paypal was $***.****I immediately tried to cancel the order but couldn't because there was no option to do it. It seems that they had already taken the money automatically. **I notified paypal and they suggested that I notify the seller. When I went on their site there was only a chat bot available so I requested for them to cancel my order and the chat bot said it was cancelled, however when I checked the next day, it was not cancelled so I went to each item and had to cancel them one by one and requested a refund.**I was mortified when I checked Paypal and the only refunds that were given were the prices they had on their website which were the low prices on their website. Then I filed for fraud and unauthorized payment because*I had not authorized the amount taken out of my paypal. I received a response from paypal that the payment was authorized but I tried to explain that the amount was not.**I researched their site on reviews and there were many complaints of fraud about this website. They are very deceitful and are thieves. I don't believe that paypal would do business with such a website. Up until now, I have not received any items and I regret asking them for a refund which turned out to be much less than the amount I paid from my paypal. You can add up the refund and do the math, it doesn't add up, I checked on my bank statement and the amount was taken out but there is no refund showing. It's a real mess, please help! Here is the invoice from paypal**WISH*- negative$***.***REFUNDED Oct ***Automatic Payment*Loading transaction details for*WISH*- negative$***.***REFUNDED Oct ***Automatic Payment*$*.** was refunded on October **, **** to VISA x-****.*$*.** was refunded on October **, **** to VISA x-****.*$*.** was refunded on October **, **** to VISA x-****.*$*.** was refunded on October **, **** to VISA x-****.*$*.** was refunded on October **, **** to VISA x-****.*Paid with*TD Bank Visa Debit Card*VISA Debit Card x-*****You'll see "PAYPAL *WISH" on your card statement.*$***.***on October **, *****Ship to*Margaret Colon*"Address"**** W ***th Street*** E*Bronx, NY ******United States*Manage WISH payments*Transaction ID**V******LA******N*Seller info*WISH*http:**www.wish.com*Invoice ID**f***f***b*****cae**bee**Purchase details*Purchase on Wish*$***.***Total*$***.***Print details**Need help?*If there's a problem, make sure to contact the seller through PayPal by April **, ****. You may be eligible for purchase protection.**Please address ASAP!!!*Thank you for your speedy response!*Margaret Colon

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PayPal

Customer service issue
Reported by GetHuman5395914
Oct 23rd, 2020 - 4 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 41023 others
0 customers following this

Timeline

GetHuman5395914 started working on this issue
Oct 23rd, 2020 1:35pm

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