PayPal Customer Service Issues

I am currently residing outside the country for an extended period due to the pandemic. My bank account and primary residence are in the United States. I am encountering an issue with my Xoom and PayPal accounts possibly due to discrepancies in my address information. I have provided my driver's license and passport; however, there seems to be a problem. I have valid paperwork for my residence in Guatemala, like the deed and electricity bill. I have been using PayPal for invoicing without troubles and Xoom to pay for my expenses without issues until now. Recently, when I tried to send money via Xoom, they mentioned my account had restrictions from their partner. I suspect this might be due to my extended stay abroad. I am awaiting new credit cards amidst recent compromises. I seek assistance in resolving this matter keeping in mind my unique circumstances. Your help in addressing this situation would be greatly appreciated. Warm regards, Peggy T.

I recently sold a watch to a buyer on eBay with transaction ID: 94L08092A[redacted]4. During our interactions, I shipped the item from Poland to a buyer while I was in Europe. Despite a warning email from eBay about the buyer's suspicious behavior, I proceeded with the shipment. Subsequently, the buyer initiated a claim through PayPal stating non-receipt of the package. The tracking number now shows unavailable information, and I suspect shipping disruptions due to the pandemic. This led to a negative balance of $[redacted] CAD, and after contacting the chargeback team as advised by PayPal's Christel Jane, I faced delays and poor customer service. Despite assurances from PayPal that my balance wouldn't be in collections, I received notice from National Credit Recovery that it was indeed handed over. The situation has been distressing, and I am seeking resolution in my favor.

On September 3, [redacted], I paid a mechanic to repair my vehicle. Unfortunately, they couldn't do the work in time, so on September 10th, I asked for a refund. The mechanic agreed to return the money but had trouble due to a locked or restricted account. Despite multiple calls and emails to PayPal, we only received automated responses. On October 17, a customer service agent assured me the funds would be released by October 20, although it might take a few more days to become usable. I've been frustrated as I have been forced to sleep in my truck because of this situation with PayPal. Recently, both the mechanic and I spoke with a representative, but the money is still held up as the mechanic cannot access their account.

I placed an order on www.wish.com, a website with seemingly low prices. I intended to pay $6.75 for about 10 items but was charged $[redacted].21 through PayPal without my consent. Despite trying to cancel immediately, there was no option. After contacting PayPal and the seller through the website's chat bot, I managed to cancel each item and request a refund. However, the refunds only reflected the initial low prices, not the total I was wrongly charged. I suspect fraudulent activity from Wish after researching reviews. PayPal claims the payment was authorized, but I disagree due to the unauthorized amount. The messy situation includes no successful refunds reflected on my bank statement. I am concerned about the legitimacy of this website and the cooperation of PayPal. Your prompt assistance in resolving this issue would be greatly appreciated. Thank you for your attention to this matter. - M. Colon

I made a mistake by purchasing the same item twice on eBay using my debit card. After contacting the seller, they canceled the duplicate transaction and refunded me the amount for that order. However, instead of refunding to my eBay account, the seller used PayPal and refunded the full amount for the second transaction. Despite providing my PayPal information, I did not receive the refund on either my eBay account or my debit card. The seller shared a picture of the refund transaction from their PayPal account. The PayPal refund transaction number is 8ND226342L691233F. I am seeking assistance in tracking this refund and understanding what steps to take next. The seller has been cooperative, but the refund has not reflected yet. I appreciate any guidance on how to proceed from this point.

I had a limitation lifted three days ago, only to have it put back on yesterday. This situation is causing me immense frustration and stress. Despite following all the instructions given by the customer service team, the issue remains unresolved. I urgently need access to my funds as I have been without money for five days, leaving me unable to buy essentials like food and gas. I am running low on insulin, which is crucial for my health, and the delay is forcing me to seek emergency supplies. This ordeal has prevented me from returning home as planned and is taking a severe toll on my well-being. The ongoing uncertainty and lack of a resolution are pushing me to my breaking point.

Issue: I am struggling to access my PayPal account due to outdated phone numbers for verification. Despite updating my password, I cannot log in without receiving a verification code on old numbers I no longer use. I have tried to update my current phone number without success. I have already proven my identity via email, but I am puzzled why a phone number verification is also necessary when I cannot access messages sent to these old numbers. Additionally: While speaking with a PayPal customer service representative, I was asked for the last four digits of my bank card. They mentioned sending an email, but I have not received it. The conversation thread has vanished, making it impossible to follow up. I need assistance to resolve these issues promptly to receive a payment for a recent sale. Thank you, Fintan

I sent $[redacted] on September 18 and $60 on September 28 to the same recipient, who claims not to have received the money. Notifications on October 10 stated the amounts were refunded to my PayPal Cash Account, but the status remained "Pending" until October 22, and no refund occurred. On October 23, the activity showed as 'Canceled - Refund.' The recipient denies receiving the money or initiating/canceling a refund. $[redacted] has been pending since September 18 and $60 since September 28 without clear updates. I require immediate assistance, the return of my funds, and wish to file a complaint regarding this refund issue on PayPal.

I am seeking assistance with Case ID: PP-D-‪[redacted]3‬ involving Buyer's transaction ID: 4WT50744CE[redacted] and my transaction ID: 99Y20452X[redacted]E, dated September 18, [redacted], for $[redacted].59 USD. The resolution that was reached seems unfair, and I would like to provide more context about the transaction. I am new to online trading and strive to make a legitimate living. I engage in bitcoin trading on Paxful, where I encountered a buyer interested in purchasing bitcoins. We agreed that he would send $[redacted].00 to my PayPal account, after which I would transfer the bitcoins to him. He sent the funds, but due to PayPal restrictions, I couldn't immediately withdraw the money, leading him to file a dispute and put the funds on hold. Following our communication, he assured me that the issue was resolved, and I eventually received the funds after a few days. I withdrew the money through Paypal-mobilemoney.com and promptly sent him the agreed bitcoins. However, he later initiated another dispute, claiming an unauthorized transaction despite already receiving the bitcoins. After several weeks, the resolution favored him, although he did authorize the initial transaction. He now possesses the bitcoins, and I am left with a negative balance and diminished trading funds. I am unable to reach you by phone, and I kindly request a review of the case with this additional information in mind. Your prompt reconsideration would be greatly appreciated. Thank you, David K.

I am not a PayPal member but have frequently used their platform to pay vendors. Recently, I made a payment to a vendor, which was deducted from my bank account, yet the invoice still shows as "pending." The next day, the transaction appears as 0 on my bank account statement, leading me to believe there might have been an error when I clicked on PayPal before entering my credit card information. I have reached out to PayPal multiple times using their contact form for non-members. However, each time I contact them, a different representative responds without acknowledging our previous communication. I provided the transaction number and a screenshot, but the next day, I received a message from a new person advising me to log into my PayPal account, which I do not have. I am unsure how to proceed as they are not responsive via phone. Any assistance would be greatly appreciated. Thank you in advance.

I made a purchase online and paid through PayPal. The items were shipped and delivered to me successfully. However, the seller claims I was refunded for my order, which I did not request or see reflected in my account. Although my credit card was charged for the purchase, no credit or refund is showing in my PayPal activity. The seller insists I pay again, but I am hesitant to do so. It seems like there might be a misunderstanding regarding the payment details on her end. The seller mentioned a discrepancy in the amount due after PayPal fees, but I have not received any refund. I need assistance to resolve this issue as the situation seems complicated and I have faced difficulties dealing with the seller previously. I believe there may be more to discuss, and I would appreciate speaking to a representative to clarify the situation. Thank you for your help in getting this matter sorted out as I cannot see any refund credited to me at the moment.

I live in Northeast Louisiana and faced significant damage due to strong winds causing several trees to fall on my property. I no longer have access to my phone and my Dell Laptops stopped working. I am struggling to log into my accounts as I have trouble remembering passwords. I attempted to use my phone number to recover my PayPal account, but my phone is lost. My name is Clovis H., my address is [redacted] Jim Arrant Rd., West Monroe, LA. My email is [redacted] I can verify my identity through my wife's phone, Anna H., at [redacted]. I need assistance accessing my PayPal account to make purchases on eBay and urgently require a new laser mouse USB chip. Thank you for your help as I have relied on PayPal for years.

My husband, B. P., received two large bottles of Dasuquin Tablets on August 25, [redacted], without my knowledge. After he forgot about the shipment, I disputed the $[redacted].98 charge with Barclaycard.com. Recently, I was informed that the charge would remain on my card. I contacted Chewy.com to return the items but was directed to use PayPal for refunds since I paid through them. I have been unable to reach anyone at PayPal, hence reaching out here. I am requesting a return label to send back the Dasuquin Tablets and a $[redacted].98 credit to my Mastercard. Please email the return label to [redacted] If I do not receive a response within three days, I will escalate this matter to the Better Business Bureau regarding PayPal and Chewy.com.

I have money in my PayPal account that I've been trying to withdraw, but there seems to be a security system blocking the transactions. Even though my identity has been verified, there are no limitations on the account, yet I am unable to complete any transactions. I was advised to contact support for alternative payment options, but I am not seeing any progress. I want to withdraw my funds, but I am unable to add a bank account or make any payments in-store. It feels like my account is limited despite no actual restrictions. I've attempted to reach out for assistance, but I am struggling to get through to a live agent. I have been facing this issue for over two weeks and this experience is very frustrating. I am considering closing my account and requesting a check to resolve this matter efficiently.

I am inquiring about the status of my account and the withdrawal of my funds. I have reached out to the BBB, your headquarters, and my local governor with no resolution. If this matter is not addressed promptly, I will have no choice but to pursue legal action. My account was compromised in June, and although I have since regained access, I am unable to access my funds. There have been no chargebacks on my account as I have not conducted any sales. I kindly request that my funds be released before December to avoid further escalation. I urge you to consider resolving this matter promptly to avoid legal action, as I am not the only one affected – two of my family members have also taken legal steps.

I recently placed an order using my cell phone and selected PayPal as the payment method. However, I received a code from the company to be used for future orders which seems unusual, as I've never encountered this with PayPal before. I am concerned about sharing my PayPal password and the code provided. I did not complete the order entry, so I'm uneasy about the transaction. The product is called BowlSparkle, and I do not have the company's address. I would like to remove this transaction from PayPal without making any payment to prevent further automatic shipments. Could you please advise me on the necessary steps to ensure this company does not continue sending the product? Thank you. Maryann Sweely

In May [redacted], I bought a chest freezer with my Discover card ending in "[redacted]" through Paypal from the online company using "[redacted]" as the merchant. The purchase receipt no. was [redacted][redacted] for USD75.00. Despite paying, I haven't received any updates on my order. Doris Krebs, the recipient, also hasn't received the chest. The email from PayPal is the only communication I have. I've been unable to reach the merchant using the provided email. Can I get a refund from PayPal since the chest was never delivered, and I can't contact the merchant? Thanks, Peter E. Davis PS. Originally, I thought I ordered this freezer from BestBuy. PPS. I'm hoping to get a refund for my Paypal payment for the freezer.

I received an email from PayPal with Case ID #PP-D-[redacted]2 regarding a payment sent to Yokawa Network Limited. The email states that the case will automatically close on October 27, [redacted], as the seller has not responded. It suggests escalating the issue to a claim to ensure PayPal reviews it. If not escalated before the deadline, the case will be closed and cannot be reopened. The email provides details such as the case number, seller's name, transaction amount, and date for reference. It seems like the issue involves misleading advertising. Any assistance in escalating this matter would be appreciated. Thank you.

Hello: I recently sent $1.00 to [redacted], my brother's email address, using the "Friend" option on PayPal. While the transaction on the web page shows $1.00 sent, my brother only received 67 cents. I am curious why there was a 33-cent deduction from the amount he received and why this charge is not reflected on my transaction page. I kindly request that PayPal honor the information displayed during the transaction, which did not mention any fees, and send the remaining 33 cents so that my brother receives the full $1.00. I appreciate your attention to this matter and would be grateful for a prompt resolution. Thank you.

I am currently dealing with a situation regarding a missing package with a courier company. The package, organized through Parcel Hero in the UK, was supposed to reach me in Spain by the 14th of October. The courier seems to have lost the package, and despite my efforts, they have been unable to track it. I am now seeking to activate the insurance I purchased for this situation, yet the company has not been cooperative in explaining the process. They claim to be in touch with the carrier for two weeks without any resolution. I urgently need to reorder essential documents for a house sale, but due to this delay, I am forced to cover the costs of a new power of attorney and urgent courier service to Spain within the next 72 hours. Despite my intention to gather the funds promptly, I require assistance in urging the company to take action. Given the numerous negative reviews about their customer service, I am doubtful of a swift resolution without outside intervention.