PayPal Customer Service Issues

I had a negative experience with PayPal when I tried to use my account credit to pay a charity, but the money was taken from my credit card instead. I tried to get a refund with no success. I later discovered I could receive a check for the $18.00 in my account but the customer service reps never mentioned this option. Additionally, I started applying for a PayPal card but decided against it. Unfortunately, there is no clear way to cancel the application on the website. It has been frustrating dealing with customer service as I am not familiar with transferring money into my account and cannot find a way to cancel the application. Can someone please send me a check for the $18.00 in my account and provide information on canceling the PayPal card application? I find it unfair that there is no cancellation option, resulting in limitations on the application. This lack of clarity has made my experience with PayPal a nightmare.

I noticed four transactions on my account - two for $39.99 and two for $1.00, which were not made by me. My phone was left at a friend's house and although it is password-protected, I am unsure if there is a connection. Upon checking the transaction descriptions, one was uninformative, and the other mentioned a LifeLock protection subscription, leading me to believe the others are too. I suspect these are set for automatic payments, and I wish to be removed from them. Furthermore, I request a refund for the unauthorized transactions.

I received an email today about a past payment I was meant to receive. It stated that on September 17, [redacted], Brandon Campo sent me $10.00 USD, but it was returned to his account. The reason provided was that I either didn't sign up for a PayPal account or didn't complete the registration process. I have no record of this payment in my PayPal history, although I believe I have already registered and signed up. The email suggests contacting Brandon Campo at [redacted] for an alternative payment method.

I'm experiencing issues with wish.com. I have been communicating with them, but they keep requesting different items and information. I ordered four items, one was correct, but two were incorrect and one was too large. Initially, they asked for pictures of the products I received. I provided the images and was then asked for the packaging, which I explained was missing for one item that came inside another bag. Even after sending the details, they are still unsatisfied and asking for a bag that I never had. I spent $47.00 on these items, and I have not received a refund or the correct products. I don't know what steps to take next. Your assistance with this matter would be greatly appreciated. Thank you in advance. - Y.F.

Dear Brad Lewis, We have reviewed the response from the merchant regarding your case. After careful consideration, we regret to inform you that your case has been denied. Our decision is based on the fact that there appears to be only one charge for the transaction in question, and no duplicate transactions were identified. Here are the details of the transaction: - Dispute Case ID: PP-D-[redacted]7 - Transaction Amount: $[redacted].95 USD - Dispute Amount: $[redacted].00 USD - Transaction ID: 7YX05127N[redacted]P - Transaction Date: June 3, [redacted] If you have additional information to support your case, we encourage you to submit it to us promptly. Your input could potentially have an impact on the outcome of this dispute. To provide further details, please visit the Resolution Center, click on the Case ID, and select "Appeal case" under Case actions. We kindly request that you submit any additional information within 10 days from the receipt of this notification. Failure to do so may result in the closure of the case, and if a provisional credit was issued, it may be debited from your PayPal account. If you wish to receive a copy of the investigation documentation, please send a request letter including the Case ID to the address below: PayPal, Inc. Attn: Billing Error Dispute Documentation Request P.O. Box [redacted] Omaha, NE [redacted] Thank you for your cooperation. Sincerely, PayPal

Hi, I need assistance regarding a recent vendor event where I encountered internet connectivity issues. A customer made two separate purchases from me; one for $80 around 12:30 pm and another for $90 around 4 pm. Despite her signing for both transactions and my receiving confirmation on the PayPal Here app, only one transaction seems to have gone through. The $80 purchase appears as canceled on the app, even though it was not. I am concerned about losing inventory and need support to resolve this issue. Our booth offers Color Street nail products, and this incident is affecting our sales. Your help is greatly appreciated.

I have been trying for over a month to retrieve the password for my PayPal account. I am considering canceling the account and applying for a new card instead. I initially applied for the PayPal account in [redacted] and have used it for eBay payments, although I haven't used the card itself for purchases. Now, I would like to use it for Marketplace purchases where most sellers prefer PayPal. However, I have been unable to retrieve my PayPal card number as I no longer have the physical card. When attempting to change the password using the email address associated with the account, I encounter an issue on PayPal's end. I would appreciate it if this problem could be resolved promptly, or I may need to cancel my PayPal account. It would be very helpful to be able to speak with a customer service representative for assistance. Thank you for your help.

My PayPal account has been compromised, and I am tracking my purchases to assess the extent of the fraud involving TopHatters. I stopped ordering from TopHatters in early September upon discovering illicit activities with PayPal, TopHatters, and my bank account. Despite this, you and your sellers continued to debit my account, leading to over $1,[redacted] in bank overdraft fees. TopHatters and PayPal have negatively impacted my previously good-standing credit card, which was never linked to my payment methods. Even after I stopped all withdrawals upon realizing the fraud, PayPal and TopHatters repeatedly debited my account despite insufficient funds. I have closed my TopHatters account and informed them of the reason, but they did not address the issue. Furthermore, PayPal's repeated charges have caused my account to incur over $[redacted] in debt. Once I compile my purchase history, I will have a clearer picture of the fraud's extent. I am requesting PayPal to provide a list of my transactions from August 1 to September 30, including seller details, seeking restitution for the approximately $2,[redacted] loss caused by criminal activities involving Chinese distributors through PayPal. If the requested information is not provided promptly, I will escalate my concerns by filing complaints with Consumer Protection and the Canadian government consumer protection agency. For your reference, I closed my TopHatters account at my request, and the associated email was [redacted] This serves as my second notice. - LC

1) I am experiencing an issue where PayPal has linked my father's name to my PayPal account under [redacted] 2) I have attempted to update my banking information by removing the old details and inputting the new ones. 3) A camera was sold on eBay on August 2, [redacted]. 4) eBay has restricted my account access due to PayPal not processing payments to eBay. 5) Numerous messages have been sent in an effort to resolve this situation. 6) Correct personal details for myself (Melissa/Missy Loyd) and my father (Robert Loyd) have been provided to PayPal, including copies of our driver's licenses and card information. 7) Financial losses have been incurred due to PayPal's actions. 8) Despite contacting PayPal multiple times, no resolution has been reached. 9) Seeking assistance from a live customer service representative at PayPal has proven unsuccessful 10) If a PayPal representative is reading this, please call me at 1-([redacted])-[redacted] instead of sending more unhelpful emails. 11) I am exhausted from dealing with this situation and demand prompt resolution to access my funds.

I received a message via PayPal stating that a buyer in Australia was refunded by eBay for boots I sold in late August. The tracking number LG[redacted]21US shows the package is still in transit with an estimated delivery of October 12th. My PayPal account is currently at a negative balance of $25.60. I want to clarify that this situation is not my fault. Due to delays caused by the Post Office and the ongoing impact of Covid-19, the buyer should understand the potential for shipping delays. The buyer did not opt for insurance, and I cannot be held responsible as the item is still in transit. I was not informed by eBay about the refund; only that the buyer requested one. I am unable to reach eBay by phone and need assistance resolving this issue promptly.

I placed an order with BICHUWANGLU on September 11, [redacted]. They charged $5.39 and $[redacted].91 to my account. The expected delivery date was October 1, [redacted], but I have yet to receive the product. I have contacted them multiple times, and each time they cited a shortage of staff and materials causing delays. They have rescheduled the delivery at least five times. I requested a refund, and they mentioned a 96% refund due to a 4% charge from your end. I am seeking a full refund directly from them.

I have ordered 5 wigs from Wigs Royal in China back in early July. Ken, the owner, mentioned they would be ready in 2 months. However, it's been 5 months now, and I have yet to receive them. Initially quoted $[redacted], they now demand an additional $[redacted]. I have our entire conversation documenting this price change. I have requested progress photos before making further payments. If I don't receive the goods, I seek a refund. Even though PayPal may not enforce the photo request, I still hope they comply. Considering the time that has passed, I wonder if I can still dispute the transaction. The email address used for payment is [redacted], and the recipient's email is [redacted]

I recently addressed an issue regarding a wig bought from this company. After receiving an email on October 8, [redacted], requesting further information, I unfortunately missed it. On October 15th, I was informed that my case was closed due to lack of feedback. Despite numerous calls and being placed on hold, I have not received a callback. I attempted to upload images and videos of the discrepancy with the wig, but encountered issues with file size. Even after compressing the video, I still cannot upload it. Additionally, by searching "Charliewig" on Facebook, one can find other customers who have experienced similar fraudulent dealings with this company. I aimed to secure a refund as the wig drastically differed from my expectations and I am willing to return it to rectify the situation.

I bought a tent online but never received it. The seller used PayPal, and I paid with my debit card. The tracking number provided was invalid, and the seller's phone number did not work. After unsuccessful attempts with my bank, I contacted PayPal months later. A representative assisted me, initiated a dispute, and promised a refund by October 17th. I set up a PayPal account as instructed but haven't received my money. Emails to customer service only prompt automated responses, and phone calls result in being disconnected.

I initially used aquariumcorps.com before switching to [redacted] I'm currently in lockdown in India without access to my old US phone number due to living in Thailand. I need to pay a bill using my American Express to the McKean Senior Center through PayPal, but I can't remember my password. I tried using "@go2IT$PL!!!" without success. The verification code can only be sent to my old phone number, which is no longer valid. I urgently need to settle a bill for my husband's care while we are apart due to travel restrictions. How can I proceed with the payment using my credit card on PayPal? Thank you for your assistance. Warm regards, Clare B.

I ordered a 10-person tent online, but the tracking number provided by the seller did not work, and their phone number was invalid. Despite numerous unanswered emails, I never received the item. When I realized the seller used PayPal, I contacted the company for help. After multiple attempts, I finally spoke to a representative who mentioned a refund by October 17th if the seller did not pay. It's now past the deadline, but PayPal has not updated me. My messages on the PayPal account remain unanswered, and each time I call and ask for an update, I get disconnected. I am eager to understand the status of my claim and the refund promised by PayPal.

I purchased a 10-person tent online with my US Bank card but faced issues with the tracking number and the seller's contact information. Despite multiple emails requesting updates and a refund with no success, I turned to PayPal, the payment method used. Following several calls, a PayPal representative assisted with filing a claim. They indicated that if the seller didn't refund me by October 17th, PayPal would process the refund. It's now past the deadline, and despite my efforts to follow up through the PayPal account, I haven't received any responses and face difficulties contacting them. I seek assistance in resolving this matter promptly.

I made a purchase on Facebook for an item that was advertised and selected PayPal as the payment method. I've always trusted PayPal for its safety and reliability, but unfortunately, this transaction has not gone smoothly. I have not received my order, and attempts to cancel it through the provided email address have been unsuccessful. I am frustrated and seeking a prompt resolution to cancel the order and receive a refund. Please contact me soon. Louann P. Email: [redacted] Phone: [redacted] Company: Puwei Clothing Co., Ltd Receipt #: [redacted] Invoice #: c[redacted][redacted].1 Amount: $42.99

On July 28th, my PUA benefits in Arkansas were deposited into my PayPal account. I was unaware of the account activity requirement. Due to an error stating I reside in Arizona, not Arkansas, PayPal placed a [redacted]-day limitation hold on my funds. The hold is set to release in January. I feel this situation is unfair, as I reside in Arkansas, not Arizona. I believe I should have access to my funds immediately. PayPal's error in associating my location with Arizona has caused this issue, and I wish to resolve it promptly.

The seller has not provided a valid shipping label, and I need advice on what to do next. - Not as described - claim - Case ID: PP-D-[redacted]0 I received the item in a condition that was different from what was described. I have filed a case, and the seller has offered a refund. The estimated resolution date is Oct 14, and I need to respond by Oct 24. The seller has agreed to refund $72.06 USD, but I must send the item back by Oct 24, [redacted]. The return shipping address is in China. After the seller confirms the item's return, the refund will be processed. If I don't respond by the deadline, the case will be closed automatically.