Name is Richard Hosea Reference ID: PP-L-*************I did not purchase this I'm not s...

GetHuman-richosea's Account Restricted issue with PayPal from October 2020

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The issue in GetHuman-richosea's own words
Name is Richard Hosea Reference ID: PP-L-*************I did not purchase this I'm not sure how someone used my IP address But I did not purchase these two Items.**Yesterday i tried to ship something with Pay Pal. Of course my buisness account was limited and unable to complete transction. I did not realize when setting up my auction the the postage was going through paypal. If I had I would have changed it. Although I would not have seen the two activities on my account. Transaction ID: *RD*************J and Transaction ID: *N******W*******U**I have been on the phone and online today trying to figure out how this happened.*I got intouch with ebay and the agent did a thorough investigation. To my surprise both transactions were made from my IP address. I was also told that it had to be from me or someone who uses this device. My wife and I are the only people who use this device which is a desk top. He also said there was nothing he can do.**One thing the agent said that was suspicious is that both transactions had the shipping address changed at same time. Though he said that wasn't enough to go on.**So I don't know what my options are. This was the shipping address used ** Widener Way*Orange Park, FL *****-*****United States****-***-**** I looked this up and the house is on zilla*Anothert thing that bothers me is why paypal used a card no longer active, and the card did not declined before ebay shipped it? *I'm not sure how to convince you that this is not my transction I know how the IP thing pinpoints to this computer. **I just now realized that when I tried to get on Ebay a couple of weeks ago my password didn't work which was strange since google usually fills. I really didn't think about it just thought a glitch. then tried to get on through google and that wouldn't work so I had to also change that password. Just curious.*I also had to change paypal account password.**I have tried to email this through your website paypal but that is impossible. I have also tried to phone same place and that also is impossible.**so thank you for this medium

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PayPal

Account Restricted issue
Reported by GetHuman-richosea
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 37466 others
0 customers following this

Timeline

GetHuman-richosea started working on this issue
Oct 2nd, 2020 7:49pm
GetHuman-richosea confirmed the issue is fixed. Hooray!
Oct 2nd, 2020 7:51pm
GetHuman-richosea indicated the issue is not fixed yet.
Oct 2nd, 2020 7:52pm

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