Hi*I ordered the following from* the below seller on April **, *****Seller’s Name : Don...

GetHuman5307162's customer service issue with PayPal from September 2020

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The issue in GetHuman5307162's own words
Hi*I ordered the following from* the below seller on April **, *****Seller’s Name : Dongguan Shunfa Logistics Co., Ltd.************** *https:**skia.shop*Seller'semail: *****@***.com*Seller's transaction ID: *TB*****M*********Invoice IDc**************.******via PAYPAL ***Purchase details*.*LB Stainless Steel Bread Machine with Gluten Free Menusetting, * Loaf Sizes, **-Hour Delay Timer, * Hour Keep Warm***** - $***.****I made the payment via PAYPAL.*I did not receive the shipment and after a month , I have not received the product ,They provided a tracking number for DHL global that does not work http:**webtrack.dhlglobalmail.com*?trackingnumber*********************** *theygave a tracking number and nothing worked, so I escalated the issue to PAYPAL .**CaseID with Pay Pal is : PP-D-*********After * months By end of August I got a shipment , Paypal closed my case as item received.But the item was an AIRFRYER , totally different from what I ordered and also with a pluglet that works only in China (***V), but doesn’t work in USA(***V). So I reopened the case and asked for refund. They (seller agreed to pay a partial refund of **$).I was not ready to accept the partial refund as this is not what I ordered.Then they agreed to pay full refund if I returned the item back to the following shipping address: **“Dongguan Shunfa Logistics Co., Ltd.*** Huada Science and Technology Building, * Keji Nan Avenue, * Gaoxinnan Road, Gaoxin Community, Yuehai Street, Shenzhen, GUANGDONG ****** CN“ *I responded back again that, I can only ship the item if they are willing to pay the shipping charge, They send some junk piece to me and when I ask my refund they are asking me to ship it back. I'm ready to ship back but I dont want to bear any expense. Why would I ship and bear the expenses for something when its not my mistake. Requested *the paid shipping label. as teh cost was around *** for shipping to China. Paypalrequested that I file a complaint with Internet Crime. https:**complaint.ic*.gov*default.aspx? *I did that and uploaded all pictures. Again paypal asked me to work with my Bank. My Bank said since its more than ** days, they cannot dispute the case. The seller is not willing to work with me as case is escalated to paypal.*Finally I asked Paypal to get my partial refund so I dont have to waste my energy anymore. Now they refused and closed my case. They said my options are to work with seller or the Bank. PAPAL CAN DO NOTHING ABOUT THIS NOW. How is this a fair transaction. With no fault of mine. I'm at a loss of ***$ paid via Paypal. I need justice and someone to help me. **Thanks*Jaya Lakshmi*Ph: *** *** ****.

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Customer service issue
Reported by GetHuman5307162
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 36950 others
0 customers following this

Timeline

GetHuman5307162 started working on this issue
Sep 28th, 2020 7:43am
GetHuman5307162 indicated the issue is not fixed yet.
Sep 30th, 2020 8:03pm
GetHuman5307162 indicated the issue is not fixed yet.
Oct 5th, 2020 8:04pm