Account was compromised(that issue was fixed)and now I cannot login and secure my account

GetHuman5303128's customer service issue with PayPal from September 2020

Help with my PayPal issue
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Before contacting them, items GetHuman5303128 may need:
Email, phone number, Name, last 4 digits of Social Security Number, ability to receive access code, and account log in
The issue in GetHuman5303128's own words
I'm trying to login to my Paypal account and get my account unlocked ... There was unauthorized account activity on my PayPal and I got that issue resolved. But now my account is locked and I have to go through a few extra steps to sign into Paypal and secure my account. First, I log in with my password. Then, they want to send a confirmation to my email. I enter the code from the email they sent and then they want to send a confirmation to my phone number that's registered or for me to answer my security questions. I've tried both of those options and neither one of them work. It says my phone number isn't registered and the answers to my security questions are wrong. Therefore, I cannot continue logging in. So, my account is locked and I'm unable to login.
I don't know the answers to my security questions and it's saying that my phone number is not registered with PayPal so I cannot login.
I need my phone number added to my account or I need the answers to my security questions.
I cannot resolve this via the Internet because I cannot actually login to my Paypal account.
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Customer service issue
Reported by GetHuman5303128
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 36904 others
0 customers following this


GetHuman5303128 started working on this issue
Sep 26th, 2020 2:06pm