Case ID: PP-D-**********The outcome of the case was not in your favor.**View case histo...

GetHuman5301322's customer service issue with PayPal from September 2020

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The issue in GetHuman5301322's own words
Case ID: PP-D-**********The outcome of the case was not in your favor.**View case history*Case details*Seller information*JINZHOU NETWORK TECHNOLOGY CO., LIMITED******@***.com*Transaction amount*$**.** USD*Refund requested*$**.** USD*Transaction ID**NV*****JV******A*Shipping address***** E. **th Ave*Spokane Valley, WA ******United States*Invoice ID**e*****b*b*fa**d**cfca*b*b*a*****Date reported*September *, *****Your notes**NV*****JV******A this is my order*Additional info*Item description*undefined*Your responses*Date added*September **, *****Your notes*I ordered shoes from the seller, they have not delivered my shoes. my first e-mail directly to them- Hi MARK MOMB, We are so sorry for the delay. The product is very popular, so it is temporarily out of stock. We will have it soon . Please don’t worry. We’ll update for you once it’s on delivery. Thank you for your patience. Have a nice day. Molly Li On Fri, ** Aug at *:** AM , xxxx *xxxx* wrote: Thank you for contacting us! We have received the email. We are really sorry that we're off work now. Our working time is from **am to *pm (GMT *), Mon to Fri. Please do not worry. We will arrange a dedicated customer service to solve your problem within ** hours. We will try our best to help you. Have a nice day! *******:****** I asked for a tracking number- The they sent this e-mail: Thank you for your patience. As we checked, your order has been sent out, please be patient to wait for the status update. If you have any questions, please feel free to contact us. Thank you! Have a nice day! *******:****** So my shoes were out of stock - then they say they sent them out, then if you read the messages we have in PayPal- you can see where the shipper was given the wrong address. The whole thing stinks of a scam. And I know first had about people getting scammed as my housemate was scammed and it was for a lot of $$$. :-( My order is less than $**.** not a big amount, however, I want my funds returned as it is now the **th of September and still nothing and the vendor said they would even refund me at one point and then again they said the shoes I order had been sent- This is not the type of online ordering experience I am accustomed to having and I work for AMAZON no less. Please get me refunded promptly as I think I have been scammed by this vendor. Thank you, Mark Momb*Information provided by the seller*Date*September **, *****Tracking info***********************, USPS*Your conversation with the seller*Read more********* NOTE*******I NEVER RECEIVED MY SHOES AT MY **** E. **TH SPOKANE,WA. ***** ADDRESS**THE SHOES WERE DELIVERED ACCORDING TO TRACKING USPS TO THE FRONT RECEPTION DESK ON *-*-**** **I NEVER GOT THEM AS THEY WERE DELIVERED TO SOME PLACE ELSE IN MY ZIP CODE AREA BUT NOT TO MY HOME AND I HAVE NO WAY OF FINDING WHAT ADDRESS THEY WENT TO

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PayPal

Customer service issue
Reported by GetHuman5301322
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 36891 others
0 customers following this

Timeline

GetHuman5301322 started working on this issue
Sep 25th, 2020 8:17pm