PayPal Customer Service Issues

Archive 118

The following are issues that customers reported to GetHuman about PayPal customer service, archive #118. It includes a selection of 20 issue(s) reported September 19, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Dennis P Craig, We are continuously monitoring your account to protect you from fraudulent activity. We have identified a transaction on your debit card ending in [redacted] that may not fit your typical spending pattern. Please review the details below: - Date: 09/19 - Time: 02:35:00 - Amount: $3.99 - Merchant Name: PAYPAL - Location: CA For verification of this transaction, please contact us at [redacted]. Your prompt attention to this matter is appreciated. Remember not to reply to this message. If you have any questions, please call the number on the back of your card. Thank you for being a valued customer! Sincerely, Huntington National Bank
Reported by GetHuman5280482 on Saturday, September 19, 2020 3:26 PM
I purchased an Ultimate Grill from a Facebook ad that indicated it would ship from China. The shipment made its way to California, passed through customs, and was with USPS for delivery. Unfortunately, when I was at work, the status updated to "delivered." After checking with the post office and finding no information, I reached out to the company via email but received no response. Upon seeing negative reviews of the company on Facebook, I am now seeking either the delivery of the Grill or a refund.
Reported by GetHuman5280724 on Saturday, September 19, 2020 4:45 PM
I purchased an Ultimate Grill through a Facebook ad and received shipping confirmation from a company in China. The package arrived in California after passing through customs, but I never received a tracking number. When it was supposedly out for delivery, I was at work and couldn't receive it. Despite being marked as delivered, the post office had no record of it. I tried emailing the company without any response. Later, I saw negative reviews about the same company on Facebook. If I cannot receive the grill, I would like a refund.
Reported by GetHuman5280724 on Saturday, September 19, 2020 10:07 PM
I have been in dispute with Jinzhou Network Technology Co., Limited for the past four months, waiting for a decision from PayPal. Now, I'm being told that the packages were delivered without any explanation. I have contacted USPS multiple times regarding the tracking numbers provided, only to be informed that they do not exist. I even have a recorded call from the Tempe Post Office validating this issue. Despite receiving tracking numbers for three different services, none of them show any record of the packages being delivered. I am seeking assistance from PayPal support to clarify the details of my case. As a loyal customer for years, I trusted PayPal with my funds and I believe I should not be subjected to this treatment. I urge PayPal to reconsider their decision or provide a valid explanation for selecting Jinzhou, which has now rebranded to Palpitation. - Stephen S. Case #PP-D-[redacted]4
Reported by GetHuman5281416 on Saturday, September 19, 2020 10:20 PM
I suspect my account has been compromised. Since September 11th, I have been unable to access my PayPal account as the pin has been changed. It seems like my account may have been closed without my authorization. I had a secondary phone that was stolen, and afterward, my Gmail and PayPal were tampered with. I discovered a two-step verification had been set up without my knowledge, leaving me unable to access my account. Despite numerous hours on hold, I have been unable to reach a representative for assistance. Please help me resolve this issue promptly. Contact info: Rebekka S. [redacted] [redacted] Email used for hacked account: [redacted]
Reported by GetHuman5281822 on Sunday, September 20, 2020 1:40 AM
I'm encountering issues logging into my PayPal account. I attempted to reset the password and successfully received the code to my email address. Despite this, I received a message stating, 'Sorry, we can't confirm it is you,' which seems contradictory since I just received a confirmation code. I've tried contacting the help line 20 times over the past three days, but each call ends abruptly after a recorded message. Unfortunately, I can't use the PayPal messenger as recommended because I can't log in. I've searched the community forum without finding any solutions. Although I continue to receive funds from online sales into my account, I am unable to access it. This situation is highly unsatisfactory. I kindly request prompt guidance on the necessary steps to resolve this issue.
Reported by GetHuman-debeaufo on Sunday, September 20, 2020 6:00 PM
I am having difficulty accessing my PayPal account. I attempted to reset my password and received the code in my email as requested. However, I am now unable to confirm my identity, even after receiving the code. I have tried contacting the helpline numerous times without success as the calls are disconnected after a recorded message plays. I cannot use the PayPal messenger because I cannot log in. Despite receiving funds from online sales, I am unable to access my account. This situation is unsatisfactory. Please provide guidance on resolving this issue promptly. Thank you.
Reported by GetHuman-debeaufo on Sunday, September 20, 2020 6:02 PM
I'm having trouble accessing my PayPal account as I've attempted to reset my password, but after receiving the code, I am seeing a message stating 'Sorry we can't confirm it is you'. I've tried calling customer service multiple times over the past few days, but each call gets disconnected after a recorded message. Without access to my account, I can't use the PayPal messenger, even though I'm still receiving funds from online sales. This is unacceptable, and I urgently need guidance on how to resolve this issue. Can you please provide assistance promptly?
Reported by GetHuman-debeaufo on Sunday, September 20, 2020 6:03 PM
Hello, my name is Christina Steinour. I am attempting to return an item that was inaccurately described, but there is no record of the transaction in my PayPal account. To ensure I have evidence, I took a screenshot of the final transaction. Another issue I am facing is that after providing the necessary information to the company, their website has vanished. I possess photos and email documentation of the transactions. My goal is to secure a refund because I was unsatisfied with the purchase. The website promised a [redacted]% money-back guarantee. Due to my current unemployment and the challenges posed by the COVID-19 situation, I am seeking assistance in resolving this matter. For security reasons, please provide verification before discussing personal financial details. Thank you for your understanding. Sincerely, Christina Steinour.
Reported by GetHuman5284048 on Monday, September 21, 2020 1:31 AM
I recently made a purchase of Mason Jars and lids but encountered a problem. Despite the high demand for Mason Jars in August, I carefully checked my order and was shocked by what I received for the price. I am located in Pennsylvania and usually pay $2 for a 16oz Mason Jar. I was expecting to receive 12 (16oz) jars for $10.99 but instead, I only received 6 pint jars for $68! I reached out to the company, BallMasonJarLids.com, via email at [redacted] as instructed. After sending pictures of the issue, I was told not to return the item until I received authorization and not to use the address on the package for returns. However, after following these instructions, I have not received any further communication. I have attempted to email again with no response, and now the website appears to be gone. I used PayPal for the transaction for security but now I'm at a loss for what to do next.
Reported by GetHuman5284048 on Monday, September 21, 2020 1:53 AM
I am inquiring about the status of my printer order as detailed below: Thank you, Johnny Wilson, for your purchase through PayPal. The payment of $83.98 USD was made to Dung Nguyen for two HP DeskJet [redacted] All-in-One Printers. The transaction will appear on your statement as PayPal * PAYPAL * ALPHONSOMIN. Shipping Address: Johnny Wilson [redacted] Springdale RD SW Atlanta, GA [redacted] United States Receipt Number: 5[redacted]-3[redacted] Invoice ID: WC-[redacted] Merchant Details: Dung Nguyen Email: [redacted] Customer Details: Johnny Wilson Email: [redacted] Thank you for using PayPal for your transaction. It provides not only a simple online shopping experience but also an easy way to send money anywhere in the world.
Reported by GetHuman5285220 on Monday, September 21, 2020 1:46 PM
I have summarized the details of my communication with PayPal regarding a payment issue. Firstly, on September 18, [redacted], I notified PayPal that a payment of 4,[redacted].84 EGP from my card to Epics Group for Food Industries in Egypt had not reached Willow Glen as intended. PayPal's response was a message from Dr. Eid Ahmed Mohamed indicating that the payment authorization was pending review. Subsequently, I sent the same message through the message center twice on September 18, receiving no response from PayPal and the notification disappearing each time. On September 19, I sent another message through the message center without any reply or notification appearing. I am seeking assistance to either transfer the funds to Willow Glen promptly or refund the amount to me. Dr. Eid Ahmed
Reported by GetHuman-eidactm on Monday, September 21, 2020 2:14 PM
I am experiencing difficulty accessing my funds in my PayPal account. Every time I try to send money, transfer funds, or make a payment, I receive a message prompting me to verify my identity using my cell phone number. However, after agreeing to this, I do not receive a verification text. Shortly after, I am informed to try a different verification method, even though the only option provided is the same cell phone number verification that I previously attempted. This cycle is frustrating, and I am unsure if I will continue using my PayPal account if this issue persists.
Reported by GetHuman5286442 on Monday, September 21, 2020 6:13 PM
I mistakenly entered the wrong tracking number on my claim and later realized my error after receiving an email from PayPal. The correct tracking number that should have been provided is CH[redacted]44US. I would like the incorrect tracking information to be removed so I can submit the accurate details along with the pictures. This morning, I went to the post office to send the item back to the seller.
Reported by GetHuman-olgaand on Monday, September 21, 2020 6:13 PM
I recently received an email from PayPal regarding unauthorized account activity, but I want to clarify that I do not have a PayPal account. Please confirm that the account has been closed, as I am not the owner of any account with them. Thank you for your attention to this matter. - Barbara J.
Reported by GetHuman-bjindra on Tuesday, September 22, 2020 12:06 AM
Hello, Kelli Brown, I am writing to inform you that your account limitation, Reference ID - PP-L-[redacted]47, has been lifted. You can now access all features without any restrictions. Thank you for your cooperation throughout this process. If you have any further concerns or questions, please utilize the Help & Contact section on the PayPal website. Remember, always remain vigilant against phishing attempts and do not reply to suspicious emails. If you have not resolved the issue or have any doubts, please refer to the Help & Contact section for assistance. Best regards, K.B.
Reported by GetHuman5289558 on Tuesday, September 22, 2020 3:59 PM
I am inquiring about Case IDs: PP-D-[redacted]3, PP-D-[redacted]8, PP-D-[redacted]7, and PP-D-[redacted]7. Two cases were refunded, and two were denied. However, all four cases pertain to the same software, just different sections. The software only has one set of login details, so if access is denied to one section, all sections are inaccessible. The logic behind claiming I received two sections while not receiving the other two is implausible. The resolution center's handling of this matter is highly problematic. It should be a straightforward issue, but it has been overly complicated with an illogical outcome. I bought all four sections of the software but have been unable to access any part of it. Refunding only two sections while denying the other two does not align with the interconnected nature of the software.
Reported by GetHuman-mmilic on Tuesday, September 22, 2020 4:04 PM
I recently signed up with eMerchant Club, a home-based business, to handle drop shipping for my customers via my PayPal account. However, I encountered an issue where payments are being placed on hold until a tracking number is provided or confirmation of receipt from the customer is received. This delay is preventing me from fulfilling orders and paying eMerchant Club. To resolve this matter, I attempted to deposit money into my business PayPal account by having my son send $15 via email, but even that transaction was placed on hold despite no purchase being made. This situation has left me unable to proceed with my drop shipping orders. I'm seeking guidance on how to deposit funds into my business PayPal account without experiencing holds, allowing me to pay eMerchant Club promptly for my customer's order and complete the transaction smoothly.
Reported by GetHuman5289617 on Tuesday, September 22, 2020 4:12 PM
I, Columbus Duff, have noticed four unauthorized charges on my bank statement. The charges in question are as follows: two charges under the name Botelloj, for $14.58 and $14.54, another charge labeled ARIJHA20 for $9.76, and a final charge listed as BOOLOOBO for $9.75. I would like to report these transactions, as they were not authorized by me. Additionally, I no longer have the credit card associated with these charges, only a debit card. The credit card number and phone number on file do not correspond to my current information. Thank you for your assistance in resolving this matter promptly.
Reported by GetHuman-cvdiii on Tuesday, September 22, 2020 5:27 PM
I am having trouble accessing my PayPal account. Someone named James at [redacted] instructed me to buy Google Play cards due to unauthorized purchases on my account, and a manager named Jay advised me to buy more cards at HY-Vee. However, my Visa card was declined, leading me to contact Bank of America, who confirmed it was a scam. I then reached out to PayPal, but the automated system directed me to pay $1 for help. Unfortunately, I am unable to log in as my password is not working. James claimed my ID was stolen from Houston, leading to fraudulent activity on my account, but I lack a passcode to access my account.
Reported by GetHuman-pattywoc on Tuesday, September 22, 2020 11:10 PM

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