So I sent my boyfriend money for bills since my I couldn’t remember my cash app passwor...

GetHuman5247129's customer service issue with PayPal from September 2020

Help with my PayPal issue
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The issue in GetHuman5247129's own words
So I sent my boyfriend money for bills since my I couldn’t remember my cash app password. And since we haven’t used PayPal in a long time it locked him out from having access. It said we needed to wait * days. So we did and then it said he needed bank statements and other forms of verification. So we did and then it said that because it’s considered “suspicious activity” PayPal decided to deny us access to that money for *** DAYS!!!! This is ridiculous and over the top. He can’t even send it back to me now that I figured out my cash app log in details. So now were broke, all our money for bills is just sitting there, and he can’t have access to it and neither can he send it back and we’re in a freaking global pandemic. So please help us out.

GetHuman5247129 did not yet indicate what PayPal should do to make this right.

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Customer service issue
Reported by GetHuman5247129
Sep 9th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 34983 others
0 customers following this

Timeline

GetHuman5247129 started working on this issue
Sep 9th, 2020 6:57pm

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