PayPal Customer Service Issues

I closed my overdrawn credit account with PayPal on August 17, [redacted] due to hardship and am now on a financial hardship plan. I received an email on August 18, [redacted] regarding a transaction to Micro Computer Security LLC ([redacted]) for $[redacted].98 with Transaction ID: [redacted]D. I did not make this purchase and am unsure what it is for. The email mentioned I had 24 hours to dispute the transaction. I tried calling the provided number [redacted], but was unable to reach a customer service representative after multiple attempts. I left my phone number but have not received a call back. Can someone please provide guidance on how to resolve this issue? Thank you, Mary A T.

I am experiencing an urgent issue with my PayPal account and require immediate assistance. I can no longer log in, as my email and phone number are not recognized for verification. Upon reviewing my emails, I discovered unauthorized activities, such as changing my password, enabling two-step verification, adding and removing phone numbers, and adding a new email address all on dates I did not initiate these changes. I received warnings about unrecognized access to my account, but I dismissed them as spam due to frequent fake PayPal emails. Today, when I tried to access my account to use the funds my brother sent me, I realized something was wrong. Customer service was of no help, as my debit card balance shows $[redacted] but is unusable due to unauthorized alterations. I urgently need to resolve this as my account has been compromised, and I fear that the funds could be misused. Please reach out to me at my original email [redacted] or on my phone at [redacted] as soon as possible. Thank you for your immediate attention to this matter.

My debit account was used on August 7, and my account was frozen due to fraudulent activity on my debit card. I have resolved the issue, but I need help securing my account for future use, particularly on PayPal. You can reach me at [redacted]. The previous card linked to my account has been voided, and the bank has issued me a new one. Please ensure no transactions are made on the old card, and either close or void it. I haven't made any purchases on it since August 7, [redacted]. Kindly discard and destroy the old card as I now have a new one and won't be using it for a while due to what happened.

I would like to inform PayPal that I do not have an account with them and have only used my debit card for transactions. The old card linked to my PayPal account has been voided. For all my transactions with PayPal, I have used my debit card. I wanted to make sure this information is updated. My email is [redacted] or you can reach me at [redacted]. Sincerely, Joeann S.

I am having trouble logging into my PayPal account. Every time I try, I receive a message saying my account is restricted. I am unable to email, text, or contact anyone at PayPal. When I called customer support, I was informed they cannot assist me over the phone and that I must use the online help options, which I cannot access due to being unable to log in. This situation is very frustrating as I cannot reach a live person through the phone number provided. I am seeking assistance with this matter.

I filed a dispute against Joyce by Design and attempted to contact customer support. The conversation was challenging as the representatives were not easily understandable. After a failed resolution attempt, I escalated the issue to Discover Card. PayPal has since suspended my account due to alleged fraud, which is incorrect. They requested three actions to lift the suspension; I completed two but struggle with the third, as I don't receive paper statements. I've been a loyal customer for years with a spotless record but feel mistreated by PayPal. I am eager to have my account reinstated promptly. Thank you. Sherri C. Email: [redacted]

I've been trying to resolve an issue with PayPal for quite some time now. It seems like there has been a lot of confusion and inconsistency in their responses. Despite providing evidence, they keep denying my dispute. I really need to talk to someone in charge as the situation is getting frustrating. I've spent hours on the phone without any luck. I believe my case is being unfairly dismissed, and I have important information to share that could help resolve this matter. I'm feeling very stressed about this situation, and I just want to speak to a real person who can listen and understand my concerns. I hope to get this matter sorted out promptly.

Last week, I made a $[redacted] payment to PS Techies to cover any computer issues for a year. However, after encountering more problems and being asked for an additional $25, my partner felt pressured into paying through PayPal. This situation doesn't sit well with us ethically. To prevent any future unauthorized charges, I need to cancel the upcoming auto payment on Sept. 3 for 5 more years of service with PS Techies. We have decided to stop our association with them. Please ensure they can't withdraw any more funds from my account. Thank you.

I am writing regarding a dispute involving Beverly Smith and Sherryl Childers. I am extremely frustrated with this situation. On July 22, [redacted], Sherryl Childers transferred $[redacted].00 to Beverly Smith's account. Later, Beverly Smith transferred this amount to her personal bank account, leaving $0.00 in her account. Then, unexpectedly, Beverly Smith's account showed a refund of $24.96 to Sherryl Childers' account, without permission. Following this, Sherryl Childers had $85.04 deducted from her bank account by PayPal, which she did not authorize. This unauthorized transaction resulted in a $35.00 NSF fee. It is clear that Beverly Smith should not have a negative balance of $[redacted].00 in her PayPal account. To resolve this issue promptly, PayPal owes Sherryl Childers $85.05 plus the $35.00 NSF fee, totaling $[redacted].04. Beverly Smith will not be repaying the $[redacted].00 showing as negative in her account. I request a customer service manager to contact me as soon as possible to address this matter. Thank you, Beverly Smith Sherryl Childers

I am facing a significant issue with an order I made back in May from Order Plus International Ltd. for $54.23. After a delay in receiving the product, I disputed the charge, but I eventually received the item. However, upon gifting it to my niece in July, we found it was too small, and I have been attempting to return it without success. Despite multiple attempts to contact them, both through email and phone, I have not received any response. Their address on the mailing label also proved to be invalid. I am unsure of my next steps. Should I file another dispute or seek alternative solutions? This experience has led me to reconsider future purchases from merchants who source their products from China.

My PayPal account was compromised in June with unauthorized purchases made using my Chase business checking account. Upon noticing the fraudulent activity at Home Depot, I contacted Chase Southwest Airlines Visa to halt the transactions and suspended all my accounts. It took two weeks to get an appointment at Chase Bank due to Covid-19 restrictions, where it was discovered the unauthorized payments came directly from my business checking account linked to PayPal. I suspect the breach occurred after setting up the payment option in PayPal. Despite filing fraud paperwork with Chase and seeking resolution, PayPal deducted $90 from my account, causing it to be locked. While I appreciate PayPal reimbursing the $[redacted], the remaining $90 should still be in my account. Unfortunately, I cannot verify this as my account remains inaccessible. I am counting on the issue being rectified promptly. Thank you for your assistance in resolving this matter. - L.O.

I won a computer on eBay and tried to pay for it using PayPal Credit, but I encountered issues. I've been on the phone with customer service for the past 24 hours trying to speak with a live agent, but it seems impossible. Sometimes I can log into my account, but it's either limited or locked, making it impossible to pay for the item. Other times, after entering my password, it asks for a mobile number and I can't proceed further. When I did manage to speak to an agent, I was informed that my access was limited or locked, and there was nothing they could do about it. I also attempted to use a different credit card instead of PayPal Credit, but it was not accepted. Citibank confirmed that the card was in good standing, and they could see it being accessed, indicating that the issue may lie with PayPal. When I visited the store later, the credit card that initially didn't work was accepted. I'm feeling lost and hopeless as no one at PayPal seems able to help or show concern.

I am experiencing vision issues and have been in contact with the dispute center via multiple emails. Hi, I am following up on the progress regarding Case [redacted]46. The tent was set up for the first time, experienced rain, then bent and broke. We initially set up the tent to prepare for use the next day as a porch cover while cleaning the porch. After rain, the pole bent and snapped. I am anticipating your response. Thank you for your support. Regards, D.C. Thank you for providing these pictures. Could you offer more details on the tent's usage? Is it assembled daily or remains set up? Also, could you specify the intensity of the rain experienced? Looking forward to your reply for further assistance. Thank you, J.H. Customer Solutions Specialist

I am having trouble accessing my PayPal account. Initially, it did not accept my password, so I tried to reset it, but it wouldn't recognize my email address: [redacted] This is the only email I have ever used with PayPal. I attempted to contact Get Human over the phone for assistance, but they were unable to take my call. How can I use the website for help if I can't log in to my PayPal account?

I have new details about case # PP-D-[redacted]4 still pending. The issue is the items I bought and paid for were never received. Despite USPS tracking showing delivery to my cluster box on August 10, when I went, it was missing. I contacted the carrier, who mentioned another person delivered it by mistake. Despite efforts to locate it, the package remains missing. A complaint was lodged with USPS online, leading to a call from supervisor, Howard Toala at [redacted]. He mentioned speaking to the delivery person but no progress was made. I posted notices online with no luck. Unfortunately, the postal supervisor dismissed the issue suggesting I could only claim if it was insured. I suspect it wasn't. As it has been 12 days since the delivery, I ask for a refund of $[redacted].98 as per PayPal policy due to the situation. If more details are needed, please reach out. Thank you. -Tom T.

I received a 5Ah battery instead of the advertised 6Ah battery. After contacting them, they offered a $5 refund to resolve the issue. However, the 5Ah battery failed after first use. They agreed to send a new battery without returning the faulty one, but as they were out of stock, they sent a 4Ah battery instead. The 4Ah battery also failed after about three charge cycles. Despite reaching out multiple times about the issues and inquiring about the promised 5Ah battery, they have not responded. Since the battery had a 3-year guarantee, I am now seeking a refund due to the lack of quality and poor communication from the company. Ebay suggested handling the matter through PayPal, as the [redacted]-day window has passed. If you have access to my correspondence with eBay, please look into it. Thank you for your assistance.

I purchased clothes from Berrylook on 8th March [redacted], totaling £[redacted].94 with order number E[redacted]. The payment was made through PayPal with transaction ID [redacted]18G[redacted]. Berrylook sent the items in several parcels over a month, but the last parcel never arrived due to it being out of stock (11 items were ordered). After receiving all the clothes, I requested a refund. After numerous email exchanges, they provided a return address, requesting the items to be sent back via recorded delivery to China. The clothes were delivered to Berrylook on 15th June [redacted], with an additional £40 cost for recorded delivery. Despite emailing them, I have not received any response regarding my refund. I am unsure of the next steps to take. Thank you for any assistance. Beata

I've been using PayPal with my prepaid debit card without any issues until recently. Now, every time I try to make a transaction, I receive an error message stating there was a problem using PayPal. I don't have another card to use, and I'm finding it frustrating trying to contact customer support. The automated service either hangs up on me or loops me through without providing any assistance.

Initially, I received a 5Ah battery instead of the advertised 6Ah one. After reaching out, they offered a $5 refund. Unfortunately, the 5Ah battery failed after a single use. Upon contacting them again, they promised to send a new battery without returning the faulty one. As they were out of 5Ah batteries, they suggested sending a 4Ah battery first and the 5Ah later. However, the 4Ah battery also failed after three charges. Despite my attempts to follow up, they have not responded to my inquiries about the promised 5Ah battery. The situation has led me to request a refund due to the lack of reliability in both the batteries and the company. As the 3-year warranty is no longer an option through eBay, PayPal advised me to pursue this through their platform within [redacted] days. Thank you for any assistance you can provide.

I recently received an email informing me of a $[redacted].99 charge on my Amazon Prime account for an annual subscription. I contacted the phone number provided in the email, [redacted], to dispute the charge, as I did not authorize it. The representative mentioned the charge was from China and promised to remove it, suggesting my IP address may have been compromised. However, I received another email today confirming the $[redacted].99 charge to Amazon Inc. for the Prime Membership. I am confused as I did not approve this transaction. Please investigate and address this potential scam promptly. Thank you. - Harold F. ([redacted])