I bought * pairs of orthotic insoles and used PayPal--except the site flashed a sign that said there was a problem with PayPal. So I got an email from PayPal today saying I should contact PayP*****@***.com if I had questions about the order--see below.

GetHuman4933232's Dispute a Charge issue with PayPal from August 2020

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The issue in GetHuman4933232's own words
I bought a pair of orthotic insoles from Able Look Online, LTD last week. I wanted to use PayPal--which I do for all online purchases. I wanted only one pair, but when I was checking out I was offered another pair for only $*.**. I thought that sounded good so I clicked "yes." As my computer was transitioning to PayPal a page came up that said there had been a problem with PayPal and my order could not go through. I was taken aback, but went back to the site and ordered just one pair, and did not use PayPal.**Imagine my shock when I got an email from PayPal**@ablelookonline. com saying my order had been shipped and I had been charged $**.**! I have not received any insoles yet, not those (don't know how many there would be) or the pair I*ordered separately. I felt something was not right when the page came up saying there had been a problem with PayPal, and I probably should have dealt with it right then, but I did not. This sounds like a phony deal, and what I would like is to have a refund from PayPal for $**.**. I have doubts the insoles will arrive, but if they do, I will send them back. Thank you for your help. I am most appreciative**Kate Madison**** SW Spindrift*Depoe Bay, OR. ******(longtime PayPal customer)*Email: *****@***.com

GetHuman4933232 did not yet indicate what PayPal should do to make this right.

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PayPal

Dispute a Charge issue
Reported by GetHuman4933232
Aug 6th, 2020 - 4 months ago
Not resolved
Seen by 391 customers so far
Similar issue to 31167 others
0 customers following this

Timeline

GetHuman4933232 started working on this issue
Aug 6th 3:32am
GetHuman4933232 indicated the issue is not fixed yet.
Aug 6th 12:54pm