when I try to use PayPal, I'm asked to push the button on my key security fob, the prob...

GetHuman5064053's customer service issue with PayPal from July 2020

Help with my PayPal issue
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The issue in GetHuman5064053's own words
when I try to use PayPal, I'm asked to push the button on my key security fob, the problem is that it has broken and I cannot generate a new code. I have tried to communicate with Paypal and each time I'm instructed to push the button* when this doesn't*work it tells me to try a different way and that is to type the code that I've been sent on my cell phone but it won't accept that--then I receive another on my cell and finally, it says it cannot verify me. This the second week that I've been trying to resolve this.

GetHuman5064053 did not yet indicate what PayPal should do to make this right.

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PayPal

Customer service issue
Reported by GetHuman5064053
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 29040 others
0 customers following this

Timeline

GetHuman5064053 started working on this issue
Jul 14th 3:35pm