PayPal Customer Service Issues

I am experiencing an issue with my PayPal account. I created my account on August 13, [redacted], and verified my primary email. I linked it to my bank account by confirming two small deposit amounts, 1.20rs and 1.14rs, sent to my account. I also confirmed my mobile number. However, I have forgotten the password for the email where PayPal sends notifications and security codes. For the past five days, since July 3, [redacted], my account shows an unconfirmed status for my primary email. I cannot add a new email address. The system prompts, "Sorry, we couldn't confirm it's you." I can't access my account. How can I resolve this issue?

I have been trying to resolve an issue with PayPal for almost two months now. Initially, my case was mishandled, and even after reopening it, there was another mistake. I paid for a service that was not provided, and despite numerous attempts to explain, the problem persists. I received an email from the merchant confirming they were mailing back the part I had returned. However, PayPal denied the dispute multiple times, claiming I had received the item. I need to speak with a representative urgently as the online support has been unhelpful with over 75 confusing messages. The merchant acknowledged they couldn't fix the issue and promised a refund, which I never received. I have documentation to prove it was my part that was returned. I am frustrated with the lack of progress and need PayPal to contact me for a resolution today.

Hello, my husband and I recently discovered unauthorized charges on our PayPal account. My husband inadvertently left his account linked to his PlayStation, where our five young children, aged 2, 4, 6, 7, and 9, occasionally played games. We sold the PlayStation and games, forgetting to remove his account details before the sale due to a rushed process. We are unsure if the unauthorized charges stem from the new console owner or our children before selling it. There are two charges via PayPal related to the PlayStation: one for $99.98 with transaction ID [redacted]99 on 4/3 and another for $24.99 with transaction ID [redacted]88 on 5/29. These transactions were not authorized by us nor my husband, and contacting the merchant has been challenging during the pandemic. We respectfully ask for PayPal's assistance in disputing these charges and securing a refund. Thank you for your attention to this matter.

Dear Sir, On May 31st, I purchased an OMEGA WATCH for $99.99, which was delivered on June 17th. The watch initially looked great, but I encountered issues when trying to set the time and date. The winder wouldn't screw back in properly, rendering the watch inoperable. Additionally, the bezel fell off within a day. After contacting the supplier and receiving unsatisfactory refund offers, I escalated the issue to PayPal. Despite providing evidence that the watch was delivered, the tracking information does not address its non-functionality. I have struggled to reach PayPal's customer service for the past three hours and have received notice that my refund was denied. The transaction number is [redacted], with Invoice ID [redacted] and Case ID PP-D-[redacted]4. Your assistance in resolving this matter would be greatly appreciated. Sincerely, Raymond E.

I recently made a purchase and requested a refund due to not receiving the item after 30 days. When the product finally arrived, it was incorrect. The company offered me a 25% refund and suggested I keep the item. I declined and asked to return it, but they provided an address in China, charging me $27 for shipping, with a refund of only $41.19. After discussing with others on Facebook, it seems we have all received the wrong product. The company appears to be dishonest, sending the same incorrect item to multiple customers and either keeping a portion of the refund or requiring returns to China, resulting in minimal refunds.

Receipt No: [redacted] Merchant: Joyfornice Design To the concerned party, I recently purchased the mentioned items via PayPal on 04-22-20. Despite the payment being made, the items have not been shipped or processed. I have reached out to the company's customer service without much success. Now, I am turning to PayPal to assist in resolving this matter. I opted for PayPal for a secure transaction, under the impression that my credit card would only be charged upon processing. However, not all items have been processed, with one showing as out of stock and the other not processed. 1. Pi Clue Suede Sandals - $28.55 Item #: [redacted] 2. Summer Artificial Leather Sandals - $26.52 Item #: [redacted] I appreciate any help in resolving this issue. Thank you in advance. -Cassandra

In May [redacted], I reached out to Paypal upon realizing that the company I purchased from, claiming to be in Ohio, was actually in China. Despite my efforts to seek a refund directly from the company, they insisted I keep the item, deeming it "rare." Paypal initiated an investigation based on my claim of the item not being as described. Eventually, the complaint was changed to "item not received" since weeks had passed without any tracking information on the shipped item. Upon its unexpected arrival with a US return address, I attempted to update Paypal. Despite multiple chat messages left, Paypal recently denied my refund citing delivery confirmation. My main issue remains the company's deception, and I still do not wish to keep the item.

I have a PayPal account that I've used frequently for two years, and have transferred several thousand dollars through it. Today, I added a new card to my account. However, when I tried to transfer funds to it, the transfer failed, prompting my account to be flagged for suspicious activity. I was then directed to a login screen where I verified my account via email, but got stuck at the phone number verification as the number on my account is outdated. This has resulted in $[redacted] being frozen in my account, and due to Covid, I can't reach customer service for immediate assistance. Can anyone offer advice in this situation?

On May 26, [redacted], I purchased a 52-piece set of keep fresh items for $29.98. The other day, I received a flimsy manicure set in the mail instead. After contacting them multiple times, they suggested I return it at a cost of over $20 for shipping, which I find unreasonable since I didn't pay that much for the items in the first place. They also advised me to simply regift the cheaply made item. Despite their claims of quality checks, the product is not what I ordered or expected. After requesting a refund of $29.98, they offered a mere $5 refund, which is unacceptable to me. I feel scammed and misled, and I want a full refund. I am frustrated and disappointed by this experience. I always trusted the company, especially since they accept payments via PayPal. I hope to find a resolution to this issue promptly. Thank you for any assistance you can provide.

I sent a phone to a person named Nelson Miller, and he sent $[redacted] for the purchase. However, since my account isn't a business account, PayPal wouldn't let me receive the money. He was then notified he needed to send an additional $[redacted] to verify and exceed my account limit, which he did. Now, PayPal is asking me to get a Vanilla card, load $[redacted], and send pictures, but I can't because I don't have access to the $[redacted]. I also don't have the extra $[redacted] in my account to do so. The phone has already been shipped, and I need to get access to my money so I can send back the $[redacted] I already sent. I have verified the shipping number, my name, and a picture of my ID. PayPal said it would take up to 12 hours, but it's been more than 12 hours, and it doesn't even say that the money is pending.

On June 28, a payment of $[redacted].31 US was deducted from my bank account for an unknown vendor without authorization. The transaction ID is 8R547814WT355925X. I have already reported this as a dispute on the website with Case ID: PP-I-[redacted]6. The response I received stated that the transaction was not unauthorized. However, I strongly believe this is a fraudulent charge. Please contact me at [redacted] to discuss this unauthorized payment further. I am disappointed with the lack of protection for customers in situations like this. Your prompt assistance in resolving this matter would be greatly appreciated.

Last week, my account was limited, which I promptly verified. However, I am facing limitations again due to receiving a significant direct deposit for back payment of unemployment and weekly benefits, both of which are government benefits. I depend on PayPal as my primary method to receive these benefits and make purchases since I do not use a traditional bank. Currently, there is a $[redacted] pending deposit for benefits with separate transactions for different purposes. I have provided all requested information, including photo ID, explanations of account activity, payment and deposit verifications for the government benefits, proof of address, and social security number. I am uncertain how long it will take to remove these limitations and if this will be a recurring issue. PP-L-[redacted]41 is the reference ID.

I am unsure if you are the right person to contact, but I purchased a swimming pool and made payment through PayPal. I got an email from you, listing the seller as V-BAIT INDUSTRY CO., LIMITED with tracking number [redacted][redacted]81. When I tracked the package, it showed as delivered on July 2, [redacted] at 11:13 am to my mailbox. This is puzzling, as I only placed the order on July 3. Additionally, how could a postman leave an 18X54 round swimming pool in a mailbox? I am concerned this might be a scam. I have reached out to the seller at [redacted] with no response. Can you assist me with this situation?

On May **, ****, I purchased a **-piece Keep Fresh item for $**.**. Recently, I received a flimsy manicure set in the mail instead. Despite reaching out to them multiple times via email, they insisted this was what I ordered. They suggested I return it, but the shipping cost was over $**. I find it unfair as I didn't pay such a hefty shipping fee initially. They even hinted at regifting it. The quality is poor, and it's far from what I expected. They claimed their items undergo quality checks, but this doesn't align with what I received. I asked for a refund of $**.** and was only offered a $5 refund, which doesn't address my dissatisfaction. I believe this to be a scam with deceptive practices and theft. I am hopeful PayPal can assist me in retrieving my money. If necessary, please feel free to contact me at ***–* **–****. Thank you for your support in this situation. Cindy O.

On May **, ****, I purchased a **-piece food storage set for $**.**. Recently, I received a low-quality manicure set by mistake. Despite contacting them multiple times via email, they insist that I return it at a cost of over $** for shipping. They even suggested I gift it to someone else. The quality of the item received is very poor, and it is not what I ordered. They claim their products undergo strict quality checks, but this item does not meet any standards. After requesting a refund of $**.**, they offered a mere $5 refund to pacify me, which only aggravated me further. I suspect this is a scam, and I believe they engaged in false advertising, deceiving customers and pocketing money unlawfully. I am extremely dissatisfied and feel cheated. I seek your assistance in resolving this issue and obtaining a full refund. I trusted the company due to its acceptance of PayPal payments. Kindly advise me on the next steps to take. I trust PayPal for secure transactions and hope they can help me recover my funds from this dubious company. Thank you for your support. - CO

I would like to report fraudulent activity on my PayPal account. On 3/22/[redacted], someone opened a PayPal account and a PayPal Credit account in my name without my consent. LifeLock notified me immediately of this fraudulent activity. Although PayPal Credit closed the account the next day after identifying it as fraud, the regular PayPal account remains open. Despite contacting Synchrony Bank's fraud department and being told the accounts were permanently closed, I have continued to receive threatening emails from PayPal. The fraudulent person has been using the account and making purchases, putting me at risk of financial loss. I have tried contacting PayPal multiple times via email and by phone at 1-[redacted]15, but with no success or help. I urge PayPal to close the fraudulent account linked to my name, Richard C., ending in account number [redacted], and to provide confirmation of the closure via email. Thank you for your attention to this matter. If needed, please reach me at [redacted].

Hello, I was scammed by a company that sold wigs, and I made the payment through PayPal. Since requesting a refund, I have been given the runaround. They asked me to send back the item, but the address they provided was not found by the post office. I returned it to the P.O. box on the package, which matched the state and city of the address given. Despite the tracking showing delivery, the company claims they did not receive it. They only provide an email address, [redacted], and others have faced similar issues according to online searches. It appears I may lose my money too. Your assistance is appreciated.

I ordered a mini BMX bike and have not received it. The tracking number I received from UPS shows that the package is not in my name or address. I've tried contacting the seller with no response, and UPS mentioned the confirmation number does not match my details. I'm concerned there might have been a mistake with the address on the package. Any assistance would be appreciated. Thank you.

I bought a sewing machine for $89.00 from ANISEW.COM on July 5th. I haven't received any updates, although the price went up to $[redacted].00 a few days later. The machine might arrive today or tomorrow, but I suspect it could be a scam, so I'm reporting it as a precaution. I was surprised by the sudden price increase. The ad mentioned free shipping for orders over $60.00. I created an account on the website, and my purchase of the SINGER SEWING machine for $89.00 shows as "PENDING." I hope the delivery goes smoothly without any need for further follow-up. Thank you, Leonard M.

Ho avuto l'account bloccato per aver dimenticato la password. Ho scoperto che il numero associato è il vecchio numero inattivo e le domande di sicurezza sono errate. Non posso recuperare l'account non potendo completare il ripristino tramite email. Ho provato a contattare il servizio clienti, ma è chiuso. Ho fondi nell'account che vorrei utilizzare. Richiedo assistenza urgente. Grazie.