I order a mini bmx bike and I havent received it the tracking number I got with it ups...

GetHuman5045300's customer service issue with PayPal from July 2020

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The issue in GetHuman5045300's own words
I order a mini bmx bike and I havent received it the tracking number I got with it ups says that the package isnt even in my name or anything* **PayPal Virtual Agent*:** PM*Hi! I'm your PayPal Assistant. I can help with common questions like "what's the status of my dispute" or "I want a refund".**If I can't help, I'll transfer your message to an agent.****Amber Barr*:** PM*Ok so I order a mini bmx bike and I havent received it the tracking number I got with it ups says that the package isnt even in my name or anything**PayPal Virtual Agent*:** PM*I found some articles in our Help Center that might help you. Check them out! If you need more help, please type “need more help".**How do I change the name on my PayPal account?*Am I being asked to complete a security check so I can verify my account?*How do I confirm my mobile number?****Amber Barr*:** PM*No that doesn't help**PayPal Virtual Agent*:** PM*I can transfer this conversation to an agent. The estimated response time is a few hours.**Our customer service staffing is limited due to the coronavirus (covid-**) crisis. We've put together some useful information in the Help Center to quickly resolve your issue. I'll stay here while you take a look.**After I transfer the conversation, you can close the window and come back to it when it’s convenient for you. When we respond, we’ll send you a notification with a link to the Message Center where you can reply.**Would you like to transfer this conversation to an agent?****Amber Barr*:** PM*Yes**PayPal Virtual Agent*:** PM*Please send us a detailed message below and an agent will respond as soon as possible. If you have a related transaction ID, date, and amount, please include it here.****Amber Barr*:** PM*Transactions **xv******v******m**Hello, Amber Barr PayPal You paid $**.** USD to ** * Create an account with PayPal and activate Return Shipping on Us. Limitations apply. Activate PayPal Now Your purchase details Your Transaction ID: *XV******V******M Merchant Transaction ID: *N******KF******D Purchase Date: June **, **** Payment to: ** * *****@***.com Payment from: Amber Barr A*****@***.com Shipping Address **** N TATTLER CT WASILLA, AK ***** Subtotal $**.** USD Total $**.** USD You paid using: Visa x-**** This credit card transaction will appear on your statement as PAYPAL *KPCN**.* **I have tried to contact seller but no answe**And I called ups and they say my conformation number does not match my name and address....!!! ):**Email sent. *.( Hey so I have been in the dark about where my item is that I purchased the item tracking number I received in my email says that it was delivered witch I have not received the mini bmx rocker bike yet and when I called and asked ups about it they said that the tracking number I'm providing them is a item that is in my name but not my correct address so we are thinking that you might have put the wrong address on the package....Please get back to me as soon as possible thank you***.( So it says this was delivered but I have yet to receive it

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PayPal

Customer service issue
Reported by GetHuman5045300
Jul 9th, 2020 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 28468 others
0 customers following this

Timeline

GetHuman5045300 started working on this issue
Jul 9th 12:06am

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