PayPal Customer Service Issues

I placed an order at Joann Fabric on 04/18/[redacted], which was charged to PayPal on 04/20/[redacted]. However, upon reviewing my Joann Fabric statement, I noticed an item that I did not select or add to my shopping cart. The item was 2 yards of Disney Mickey & Minnie fleece fabric, priced at $31.98 with item number [redacted]0. I never viewed or added this to my cart online. I promptly reached out to Joann, but calls were unanswered, so I sent multiple emails requesting a refund for the item I did not order. Unfortunately, I did not receive a response. When I spoke with the store a month ago, they advised holding on to the receipt for future returns. After scheduling an appointment to return the item, it was canceled last minute by the store due to unforeseen circumstances. Despite visiting the store later and explaining the situation, they offered store credit instead of refunding my card. I insist on a refund for the unordered item and have faced challenges reaching the store or Joann via email or phone, as the provided number directs me elsewhere.

I have been a PayPal user for approximately six years, primarily using it for various transactions such as deposit rebates, promotional credits, and online shopping on Amazon. Due to the impact of COVID-19 with banks limiting new accounts and quarantine restrictions, I relied on PayPal's Direct Deposit feature for my income. However, this sudden increase in my account balance and frequent large deposits triggered a red flag, leading to restrictions on my account. Despite my attempts to resolve this through customer service, I have faced challenges accessing my funds, with previous transfers being reversed and my linked debit cards being unusable. Even when verifying my identity with my mobile number, there have been discrepancies in the system. This situation has caused me financial hardship, with overdue rent and impending utility bills. The account restriction has left me in a difficult position, and I urgently need to close my account and withdraw my funds. This issue has been ongoing since May 12th, and after a month of unsuccessful attempts to resolve it, I am seeking assistance to resolve this matter promptly.

I need help with unauthorized charges on my new PayPal account opened by S.T. at [redacted] Three transactions went through to Adidas and were shipped to a Florida address. We disputed one charge, but it was denied. The other two charges are pending, and we can't dispute them online. We changed the password immediately. The website's dispute process is inadequate, and the Customer Service line is closed, which is frustrating. We demand all three charges be removed, and we want a refund promptly. The unauthorized transactions in question are: 7BP46978XR[redacted] 6N[redacted]K192341B 2CW483617B[redacted] Please cancel these charges and reimburse the funds. Thank you.

Subject: Issue with PayPal Case Dear PayPal security team, I am urgently seeking assistance regarding a recent transaction. I unfortunately fell victim to a scam by contentproz. Despite paying $[redacted] for an ebook writing service with 30,[redacted] words, I discovered the actual value of the service to be only $[redacted]. After numerous unsuccessful attempts to communicate via email, the seller reluctantly offered a partial refund of $80, insisting I close the case with an option to reopen if needed in the future. Regrettably, I have yet to receive the service and would like to cancel it to reclaim the remaining $[redacted]. As the initial case has been closed, I am unable to reopen it. How can I start a new case through PayPal to engage with the seller openly? Whenever I attempt to do so, PayPal swiftly closes the case in favor of the seller without proper resolution. Your prompt assistance with this matter would be greatly appreciated. Thank you.

I've been waiting for 3 hours on Twitter after they said my issue was escalated, but I have not received a response. Additionally, I have not received a response in 2 days on the app or website. As a disabled veteran, the lack of assistance feels like borderline disability discrimination. There should be some prioritization for emergencies. Recently, I had an issue with a transaction involving $1,[redacted] from Evie Taylor, which was put on hold for 21 days. After returning the money, I encountered problems with a Bitcoin transfer from Coinbase to PayPal. I managed to withdraw funds at Walmart, but my app froze, asking for further verification. Despite sending necessary documents, the process has been dragging on, leaving me without resources. I believe that as a disabled veteran, proving my status should warrant some urgency in resolving my case. I urge the support team to review the submitted documents promptly and unlock my account.

I recently updated my phone number and credit card details but I am unable to access my PayPal account as it requires a valid phone number and credit card information, which I have already changed. I have been attempting to resolve this issue for over a week without success. I would greatly appreciate your assistance in updating my account with the new phone number ([redacted]) and credit card information at your earliest convenience. I am eager to start using my PayPal account again. Thank you for your help, Christina C.

I purchased a Booringwood B/C accordion on eBay, expecting a standard size, but received a child's or junior accordion instead. After contacting the seller to request a return and refund, I was initially met with resistance. Despite reaching out to eBay, the response I received was "Return Closed." The listing did not disclose that the accordion was child-sized, causing confusion. It was advertised as "Perfect for Irish Traditional Music," but key details were missing.

I noticed an unauthorized charge on an account that I never opened. I was considering it as the only way to make a purchase, but then decided against it. Despite not receiving a credit card, I've been informed of a charge. I want this charge denied and for you to confirm that I do not have a credit card associated with my name. Please refrain from sending me requests for credit card information as I do not possess one. I am aware that you have asked for my mother's maiden name, which is BURNETT, and I am uncomfortable providing my Social Security Number online. Kindly address this matter promptly before I escalate my concerns further. Erma J. Harvill from Stafford in Meadows Place, TX can be reached at [redacted].

Subject: Urgent Assistance Needed for Mr. Gary Spooner --- I would like to bring to your attention the distressing situation faced by Mr. Gary Spooner, a resident of 57 Ibsen Walk, Corby, Northants, NN18 9DF. Following a series of unfortunate events, including the loss of his daughter, marriage, home, and job, Mr. Spooner has experienced a severe mental breakdown and is now reliant on his state pension alone. This insufficient income has led him to struggle with housing costs, debts, and reliance on charitable food donations for sustenance. Mr. Spooner, a hardworking and honorable individual, is suffering mentally and financially, and there are concerns for his well-being, prompting this urgent plea for assistance. Any support to alleviate his financial burden would be greatly appreciated. If necessary, verification of his condition can be arranged through his GP. For further details, please contact me via Mr. Spooner's email address. Thank you for your attention to this matter. --- Warm regards, Callie Moore

I ordered two swimsuits on May 25, [redacted], from Curvywaves. I received an email on May 26, [redacted], stating that the swimsuits were on their way, asking to allow 14-21 days for delivery and provided a link to track the order. However, the link did not have a tracking number, and the contact information for the company was invalid. After checking the PayPal invoice, I found out the seller's name was Secretslimwear. Trying to contact them led to the same issue of invalid contact information. I suspect this is a scam involving both companies. I request a full refund of $68.93 as I seem to have paid for a product that may not even exist. Thank you, Leslie M.

I spoke with someone earlier regarding this issue. On June 5, [redacted], I placed an order online with Lesspress for 2 pairs of sandals. I received an order confirmation that same evening and paid $44.57 using my debit card, which was processed through Paypal, according to my bank statement. Despite placing the order, I have not received any communication from Lesspress. After reading negative reviews post-purchase, detailing delayed or missing orders and poor customer service, I attempted to contact them using the provided email but found it invalid. I sent a cancellation request to another email address I located in a different advertisement for their products on June 15, [redacted], and requested a refund of $44.57. Upon realizing Paypal processed the payment, I reached out to them through their automated phone system, followed by an online inquiry through their Help section. Paypal assured me an agent would investigate my case but I have yet to receive an update. I am hoping for your assistance in resolving this matter.

I am not familiar with the email address associated with my account. My family is facing hardship as I struggle to provide basic necessities like food, clothing, and housing while my father is working out of town. We often have limited food, and I must cover the electricity and water bills to ensure my younger siblings can grow up in a stable environment. While my father contributes money to Cash App when possible, it is not enough to sustain us. My mother makes and sells baskets online, but due to her arm disability, she can only produce a few each week. Despite selling them for $10 each, she often donates them to shelters or churches as some believe they are outdated. We are also in a difficult position with our elderly dog, needing to pay $75 plus tax for euthanasia due to our inability to provide proper care. We are in need of assistance.

On April 25, [redacted], I purchased an Omega Speedmaster Moonwatch, 42mm, from the Merchant "xixiya" via email at [redacted] on my Facebook page. The watch cost $99.99, and the seller's invoice number was ID: c[redacted][redacted].1. The order number provided was [redacted]. I used PayPal to pay $99.99 to the seller and reimbursed PayPal the same amount on April 27, [redacted]. Upon receiving the watch on June 5, [redacted], it arrived in a thin padded envelope without any accompanying paperwork. While the watch initially appeared fine, I soon noticed issues with the Chronograph function. The sweep second hand did not reset, and the hour counting hand was completely stopped. I contacted the seller via email, and after providing photos of the watch as requested, they advised me to seek repair estimates from a jeweler. However, my inquiries at multiple Columbus, Ohio watch repair shops revealed significant challenges and costs associated with repairing the watch, potentially exceeding its value. As I navigate this situation, any advice or assistance you can offer would be greatly appreciated. Thank you, David L.

I am curious as to why the disputes were closed in favor of the buyer, even though we provided the service to them. Kindly reimburse us the funds. All disputes resolved for the buyer and ongoing ones relate to orders that have been successfully delivered. Please review these disputes, and let us know if you require more information. The digital products have been sent via email and used by the buyers. Our policy states clearly that completed orders cannot be refunded, as mentioned in the product descriptions on our website. Kindly resolve these issues and disputes in our favor, as we have fulfilled these requests diligently. We wish to continue accepting payments through Paypal on our site, and we trust Paypal to maintain our funds. Please reach out to us by phone to address this issue, as we have been attempting to contact you for nearly a month with limited success. Best Regards, All Of Malls.

My PayPal account is currently under the ID of my former webmaster. I am the holder of the account, Roland W. Turner from Portland, OR, and I need to change the account ID to my main business email address to continue using it. I have the password and would like to change that as well after updating the ID. If you need to contact me, please call instead of emailing as the new email address is not active yet. You can reach me at [redacted]. I am willing to provide any necessary security details. Thank you! -Roland

There seems to be a miscommunication between PayPal employees and Agape Gifts and Flowers, our small business. Despite my numerous attempts to reach out to your Customer Services Department seeking a resolution, my PayPal Debit Card and PayPal Business Credit Card transactions have been consistently declined for the past six months. A "Line of Credit" by Symphony Bank was issued under our PayPal Business Credit Card account, with Jacquelyn M. Gray as the proprietor and myself, Lloyd A. Gray, Jr., as the Co-owner. As loyal customers for over twenty years, we were startled when all our card transactions were declined, leading us to open an account with Symphony Bank as requested by PayPal. Our documented positive performance record with Agape Gifts and Flowers stands for itself. We diligently paid all bills on time from our VyStar Credit Union accounts. The sudden decline of our Business Credit Card transactions has left us puzzled, and we are eager to understand the cause. Please review the following basic information: - Company Name: Agape Gifts and Flowers - Proprietor: Jacquelyn M. Gray - Business email: [redacted] - Telephone Number: [redacted] - Co-owner: Lloyd A. Gray, Jr. - Email: [redacted] or [redacted] - Phone Number: [redacted] - Mailing address: [redacted] Drew Street West, Baldwin, Florida, 32[redacted] I have attached photos of my valid credit card to validate our PayPal Business Credit Card account. Kindly contact me via email at your earliest convenience with a resolution to this problem. Thank you for your attention to this matter. Sincerely, Dr. Lloyd A. Gray, Jr. PhD

I urgently require assistance with case "PP-D-[redacted]8." It was granted to me twice before being closed; however, I now notice it has been granted to the buyer. I am in desperate need to speak with a representative. Despite numerous attempts, I have been unable to get through on the phone lines to file an appeal. I believe the claims made by the buyer are false. The other case "PP-D-[redacted]2" involved an item that he claimed was significantly different before even receiving it. I refunded him based on his promise to return the item and the refund once he received it. Unfortunately, he never did, and the case was closed without giving me a chance to dispute it. As for PP-D-[redacted]8, the item was supposed to be picked up by the buyer, making the "item or service not received" claim inaccurate. I have been a loyal PayPal customer since [redacted] and have substantial documentation and proof of our interactions. Due to my health issues, including daily chemotherapy, I could not physically move the item. This misunderstanding has caused undue stress, and I urgently seek your help to resolve this matter. Thank you, Ray.

I purchased a Dyson V11 Torque Drive vacuum cleaner on 5-22-[redacted] for $[redacted].99. According to PayPal, it was delivered via UPS on 6-3-[redacted]. However, the package never arrived. I opened a claim, PP-D-[redacted]2. Seller provided a UPS Tracking Number which linked to Cengage Learning, not the seller, Home Electronics Brain Trust. I spoke with Lisa at [redacted], who confirmed they have been receiving inquiries since November regarding missing packages. The Tracking Number used for my order was 1Z5RR[redacted][redacted]. This seems to be a scam using legitimate tracking numbers. I want a refund as this appears to be fraudulent activity.

I encountered an issue setting up my Paypal account. Initially, everything was running smoothly, and payments from customers were coming in. However, when I tried to link my UK bank account for withdrawals, I discovered that the account was mistakenly set up as a UAE account. This is problematic as we are a UK-based company and require the funds in the UK. Unfortunately, it seems that once a country is selected during account setup, it cannot be changed. I'm now unable to transfer the funds to my UK bank. I've had difficulty connecting with Paypal for assistance, as both the chat and messaging features on the website are unresponsive. I urgently need guidance on how to convert the account to a UK one or help with closing this account and creating a new UK account to transfer the funds.

I have been trying to get help for two weeks now. Initially, a customer paid me for a child's saddle with money, although she did not have cash and I had already given her the saddle. This caused confusion and frustration. When I contacted customer service, I was instructed to go online and message about my issue due to the high volume of calls. Now, I am facing another problem as my phone, which is crucial for my two-part security login, was stolen, and my number is no longer valid. Despite my numerous attempts through messaging, tweeting, and calling, I have not been able to resolve this issue. I am finding it challenging to access my account without my working phone number. I urgently need to resolve this so I can accept payments and purchase a new phone. I am exhausted, frustrated, and in a difficult situation.