I had an online chat with a Paypal rep almost * hours ago. He said the matter would be referred to a specialist for handing. No response back yet.

GetHuman-pat_bob's Dispute a Charge issue with PayPal from May 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-pat_bob's own words
Find out why I have not yet received them. Need shipping information. ... On ********* I made a purchase through Paypal for a pair of Orthopedic Premium Corrector Sandals in the amount of $**.**. My Visa credit card was charged on *********. The Trans. ID is: OJW******LC******G, Merchant Trans. ID is: *NM*****L********, Invoice ID: c**************.*. I have not received this merchandise and cannot get info about when to expect it. I have tried to communicate with Paypal, Starshophub, Gadgets Group and Get Human. I am getting NOWHERE! Either I get the merchandise very soon or the amount of $**.** needs to be credited to my Visa charge card.
The online chats are time consuming and repetitive. I have had at least * chats for the same issue with no resolution.
Provide me with the information I requested or cancel the order and issue a credit to my credit card.
I joined Paypal several years ago, but just recently used it again.
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PayPal

Orthopedic Premium Toe Correction Sandals
Dispute a Charge issue
Reported by GetHuman-pat_bob
May 26th, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 25386 others
0 customers following this

Timeline

GetHuman-pat_bob started working on this issue
May 26th, 2020 4:01pm
GetHuman-pat_bob indicated the issue is not fixed yet.
May 26th, 2020 8:23pm
GetHuman-pat_bob indicated the issue is not fixed yet.
May 26th, 2020 8:26pm
GetHuman-pat_bob indicated the issue is not fixed yet.
May 26th, 2020 8:38pm