My husband ordered a Dewalt package for $**.**. He never received it. Transaction dat...

GetHuman4867193's Dispute a Charge issue with PayPal from May 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4867193's own words
My husband ordered a Dewalt package for $**.**. He never received it. Transaction date was *-**-**, transaction ID: *MG******L******W. Shipment tracking number that paypal gave us was **********************. We received an e-mail from you refusing to do anything concerning this matter. Being sent by USPS, my husband talked to a postal worker who gave us a different tracking number for a * oz. package that was mailed to someone living in Cottage Grove on Ingersoll Ave. Obviously a * oz package with this tracking number is incorrect. So get it figured out this time and send us an email concerning where our package did end up. I did not spend $**.** to lose it because it the item was given a wrong tracking number and sent to another address. This needs to be figured out. I WANT OUR MONEY BACK, IF WE DON'T GET THE ITEM.*This whole experience has been very stressful trying to get it worked out. And refusing to re send the item or refund us our money is making this even more stressful. We attempted to contact the seller, with no response. Someone needs to take care of this.

GetHuman4867193 did not yet indicate what PayPal should do to make this right.

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PayPal

Dispute a Charge issue
Reported by GetHuman4867193
May 25th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 25304 others
0 customers following this

Timeline

GetHuman4867193 started working on this issue
May 25th, 2020 1:38pm