I installed a video editing app which was offering a free trial for so many days after...

GetHuman4860146's customer service issue with PayPal from May 2020

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The issue in GetHuman4860146's own words
I installed a video editing app which was offering a free trial for so many days after the * time use of the app I didnt like it so I uninstalled the app. Right after i went to my subscriptions on the google play app and it wasnt listed so I continued looking for the app that I would like. Fast forward to the day I realized that something didnt seem right and that some funds were missing from my account. That's when I seen the charge of **.** and given the circumstances of the pandemic at this time I dont have money to just give away. Just like more than half of america is going thru right now I am not working so saving what comes my way is important for my family and for my well being to not carelessly spend on something unnecessary. Although I know mistakes do happen when it comes to cell phones as some have a mind of their own at times but waiting ** days let alone * or * days to get money back that is important to sustain and keep a roof over my head. I promise to not even use any app with a free trial unless I am surely going to purchase and use it so this problem doesn't happen again. As I already have to pay a late fee for not having the full amount for a living expense due to the mischarge I figured you at paypal would be able to help with refunding the amount deducted during this global crisis that has us Americans divided with social distancing and with the shelter in place. I know I would do what I could to help anyone in the same position as me if I was in your shoes. Sincerely saying this situation will not happen again, if I had anyone that would support in assistance for my loss we wouldnt be having this conversation honestly

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PayPal

Customer service issue
Reported by GetHuman4860146
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 25261 others
0 customers following this

Timeline

GetHuman4860146 started working on this issue
May 23rd, 2020 6:57am

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