My name is Sherri Litten. On May **, ****, I ordered from Horse.Com * fly masks and ho...

GetHuman4857697's Refund issue with PayPal from May 2020

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The issue in GetHuman4857697's own words
My name is Sherri Litten. On May **, ****, I ordered from Horse.Com * fly masks and hoof dressing. My horse is having cancer treatments on his nose and is supposed to have that area covered. Horse. Com sent me a notice that it was going to be shipped on May **,****. I called their customer service today and talked to Jerica and told her my problem and that I needed the masks or I needed to cancel my order to buy masks from someone else. She told me that due to the Coronavirus she could do neither and they would send them whenever they could. My transaction *is O-*S******SL******N. My order number with Horse. Com is W*******.On my email from Paypal states that money will not leave my account until Horse.Com processes my order. Will they have not processed my order and refuse to cancel it. I would like to with hold the money from this transaction including the shipping costs. My name is Sherri Litten. On May **, ****, I ordered from Horse.Com * fly masks and hoof dressing. My horse is having cancer treatments on his nose and is supposed to have that area covered. Horse. Com sent me a notice that it was going to be shipped on May **,****. I called their customer service today and talked to Jerica and told her my problem and that I needed the masks or I needed to cancel my order to buy masks from someone else. She told me that due to the Coronavirus she could do neither and they would send them whenever they could. My transaction *is O-*S******SL******N. My order number with Horse. Com is W*******.On my email from Paypal states that money will not leave my account until Horse.Com processes my order. Will they have not processed my order and refuse to cancel it. I would like to with hold the money from this transaction including the shipping costs. Thank you.

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PayPal

Refund issue
Reported by GetHuman4857697
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 25221 others
0 customers following this

Timeline

GetHuman4857697 started working on this issue
May 22nd, 2020 3:56pm