I cancelled an order from Banggood, in a chat with the seller on their official platfor...

GetHuman4852881's customer service issue with PayPal from May 2020

Help with my PayPal issue
The issue in GetHuman4852881's own words
I cancelled an order from Banggood, in a chat with the seller on their official platform, the seller agreed to cancel the order but they sent the item anyway and charged me. Paypal did not see this as unauthorized. If both parties agree to cancel a contract, it is cancelled. Since authorization was cancelled (my offer to buy was rescinded and seller agreed), why did PayPal not support basic contract law? Why am I not protected from this type of seller abuse?

GetHuman4852881 did not yet indicate what PayPal should do to make this right.

How GetHuman4852881 fixed the problem
Used contact us --* chat and got lucky to get a great rep (logical, efficient, courteous, and no fake politeness*corporate propaganda). I was truly impressed by the level of service. I arrived with a bad mood, horrible situation that resisted standard solutions, and a kicked-dog expectation of misery, but instead got thoughtful professionalism with an efficiency that would embarrass most robots! I'm still in afterglow * hours later, amazing. This is a first, obviously.
Do you have a customer issue as well?
We can help you get PayPal's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having PayPal issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

PayPal

Customer service issue
Reported by GetHuman4852881
May 21st, 2020 - 3 years ago
Fixed
GetHuman4852881 shared how to fix
Seen by 77 customers so far
Similar issue to 25156 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in

Timeline

GetHuman4852881 started working on this issue
May 21st, 2020 3:35pm
GetHuman4852881 confirmed the issue is fixed. Hooray!
May 23rd, 2020 5:11am

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies