Dispute raised & PayPal want me to Accept or Refuse the Partial Payment - I ACCEPT

GetHuman4838710's customer service issue with PayPal from May 2020

Help with my PayPal issue
First: share to improve GetHuman4838710's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4838710 may need:
Email, phone number, Name, last 4 digits of Social Security Number, ability to receive access code, and account log in
The issue in GetHuman4838710's own words
I want to ACCEPT the Partial Offer made by the Seller to Paypal, following the dispute I raised with Paypal ... Hi there, hope you are all staying safe. *In brief, I received an e-mail message relating to my dispute (which I raised with them on ***-******) from Paypal on ***-******, requesting me to either ACCEPT or refuse a partial offer from the seller. The message went on saying, instructing me to log into the Resolution Centre and accept or refuse the seller's partial offer, amounting for US$*** before **********. However, I could not see any message in Resolution Centre therefore I am unable to consent for ACCEPTING the partial offer. *I tried more than ** times, messaging them the difficulties am facing and to expressed my intention to ACCEPT the partial offer, however I kept on receiving the same old instruction, asking me to log into my resolution centre and either accept or refuse of which I could not do so. Above all, I also called them more than ** times but I was not able to speak to a Live Agent and all responses were from virtual agent and finally line gets cut off. *I therefore coming to you as a last resort to sort out this issue and hereby confirm Paypal that I will accept the seller's partial offer, amounting for US$***. Also I have copied the message I received from Paypal for your easy reference. I MUST get this issue sorted out before ********** or I will lose my claim which will be a disaster. Please help me and look forward to your positive outcome. *(The message I received from Paypal on ********** was: *Dear Ariyanayagam Chandrakanthan,*Industrial Sol Pte. Ltd. has offered you a partial refund of $***.** USD to resolve this claim.*Transaction Details*Claim number: PP-D-*********Seller's name: Industrial Sol Pte. Ltd.*Seller's email: *****@***.com*Transaction amount: $***.** USD*Transaction date: * March *****Your transaction ID: *FX*****UK******S*Item name: Original Emperor Aquatics Inc. **W T* UV Lamp ******Item number: *************What To Do Next*Your cooperation is essential to the claims process. Please log in to the Resolution Centre and accept or refuse this offer before ** May ****.*If you accept this partial refund from Industrial Sol Pte. Ltd., this claim will be closed. If you refuse this offer, we'll continue our review and make a decision based on the information available to us. If needed, we may request additional information from you to support your claim.*To learn how we review and resolve claims, you can view our User Agreement. Simply click Legal at the bottom of any PayPal page.*Please note: Records of all claims are kept in the Resolution Centre for your convenience.*Yours sincerely,*PayPal )**With Kind Regards, *Chandra
Paypal want me to go th Resolution Centre and Accept or Refuse but I do NOT see any messages there for me to ACCEPt the Partial Offer.
I want the Paypal to know that I accept the Partial offer, amounting for US$*** and to refund my payment.
Have been with eBay & Paypal for more than ** years.
I sent messages after messages and made calls after calls and nothing happened. Never got a chance to speak to a LIVE Agent and always the reply came from Virtual Agent.
How GetHuman4838710 fixed the problem

We are waiting for GetHuman4838710 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get PayPal's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having PayPal issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

PayPal

eBay Purchase
Customer service issue
Reported by GetHuman4838710
May 18th, 2020 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 24852 others
0 customers following this

Timeline

GetHuman4838710 started working on this issue
May 18th, 2020 10:20pm
GetHuman4838710 indicated the issue is not fixed yet.
May 19th, 2020 5:27am
GetHuman4838710 indicated the issue is not fixed yet.
May 19th, 2020 6:13pm
GetHuman4838710 indicated the issue is not fixed yet.
May 19th, 2020 6:17pm
GetHuman4838710 indicated the issue is not fixed yet.
May 19th, 2020 6:22pm

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians