Dispute raised & PayPal want me to Accept or Refuse the Partial Payment - I ACCEPT

GetHuman4838710's customer service issue with PayPal from May 2020

Help with my PayPal issue
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The issue in GetHuman4838710's own words
I want to ACCEPT the Partial Offer made by the Seller to Paypal, following the dispute I raised with Paypal ... Hi there, hope you are all staying safe. *In brief, I received an e-mail message relating to my dispute (which I raised with them on ***-******) from Paypal on ***-******, requesting me to either ACCEPT or refuse a partial offer from the seller. The message went on saying, instructing me to log into the Resolution Centre and accept or refuse the seller's partial offer, amounting for US$*** before **********. However, I could not see any message in Resolution Centre therefore I am unable to consent for ACCEPTING the partial offer. *I tried more than ** times, messaging them the difficulties am facing and to expressed my intention to ACCEPT the partial offer, however I kept on receiving the same old instruction, asking me to log into my resolution centre and either accept or refuse of which I could not do so. Above all, I also called them more than ** times but I was not able to speak to a Live Agent and all responses were from virtual agent and finally line gets cut off. *I therefore coming to you as a last resort to sort out this issue and hereby confirm Paypal that I will accept the seller's partial offer, amounting for US$***. Also I have copied the message I received from Paypal for your easy reference. I MUST get this issue sorted out before ********** or I will lose my claim which will be a disaster. Please help me and look forward to your positive outcome. *(The message I received from Paypal on ********** was: *Dear Ariyanayagam Chandrakanthan,*Industrial Sol Pte. Ltd. has offered you a partial refund of $***.** USD to resolve this claim.*Transaction Details*Claim number: PP-D-*********Seller's name: Industrial Sol Pte. Ltd.*Seller's email: *****@***.com*Transaction amount: $***.** USD*Transaction date: * March *****Your transaction ID: *FX*****UK******S*Item name: Original Emperor Aquatics Inc. **W T* UV Lamp ******Item number: *************What To Do Next*Your cooperation is essential to the claims process. Please log in to the Resolution Centre and accept or refuse this offer before ** May ****.*If you accept this partial refund from Industrial Sol Pte. Ltd., this claim will be closed. If you refuse this offer, we'll continue our review and make a decision based on the information available to us. If needed, we may request additional information from you to support your claim.*To learn how we review and resolve claims, you can view our User Agreement. Simply click Legal at the bottom of any PayPal page.*Please note: Records of all claims are kept in the Resolution Centre for your convenience.*Yours sincerely,*PayPal )**With Kind Regards, *Chandra
Paypal want me to go th Resolution Centre and Accept or Refuse but I do NOT see any messages there for me to ACCEPt the Partial Offer.
I want the Paypal to know that I accept the Partial offer, amounting for US$*** and to refund my payment.
Have been with eBay & Paypal for more than ** years.
I sent messages after messages and made calls after calls and nothing happened. Never got a chance to speak to a LIVE Agent and always the reply came from Virtual Agent.
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eBay Purchase
Customer service issue
Reported by GetHuman4838710
May 18th, 2020 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 24852 others
0 customers following this


GetHuman4838710 started working on this issue
May 18th, 2020 10:20pm
GetHuman4838710 indicated the issue is not fixed yet.
May 19th, 2020 5:27am
GetHuman4838710 indicated the issue is not fixed yet.
May 19th, 2020 6:13pm
GetHuman4838710 indicated the issue is not fixed yet.
May 19th, 2020 6:17pm
GetHuman4838710 indicated the issue is not fixed yet.
May 19th, 2020 6:22pm

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