PayPal Customer Service Issues

I experienced a sudden increase in sales in April, where I earned approximately $10,[redacted]. PayPal promptly froze my account, allowing new purchases but restricting my access to funds. Despite providing the requested proof and documentation for my transactions, they keep asking for the same information, causing delays. My business, now generating $7,[redacted] a week, cannot sustain this obstruction. As a legit LLC in Florida, I urgently need access to MY funds to continue operations. PayPal's lack of direct communication is affecting my business's financial stability, and a quick resolution is crucial.

On April 14th, I ordered 3 Paint Roller Brush Painting Handle Tools from Vonluxes (order [redacted]) online. I paid $58.52 USD via PayPal to Celebrino Co. Ltd, but on my credit card statement, it shows as $84.90 CAD to SamsunsCo. Ltd. Today, I noticed the payment on my credit card went to Zarake Co. Ltd, which appears to be fraudulent. I have emailed [redacted] multiple times for order tracking and delivery date with no response, and to request a refund since I never received my order. I also emailed [redacted] to inform them of this issue. I am seeking assistance in either receiving the delivery if it's not a scam or getting a refund of $84.90 CAD on my credit card. I look forward to hearing back from you. Thank you! - Richard Verreault email: [redacted]

Hello, I made a purchase from a seller on Depop, but unfortunately, they were hacked by a scammer named Dee Sav. The scammer provided me with a tracking number, but upon checking, I discovered that the item was shipped before I even made the purchase and was delivered to a different location. I have tried contacting the scammer for a refund with no success. I reported the issue to PayPal, but I mistakenly selected "unauthorized transaction" instead of "item not received." I have contacted PayPal support on Twitter, but have yet to hear back from a specialist. I have attached proof of purchase, the unauthorized transaction case, and tracking details. I am hoping to resolve this and get a refund. Thank you.

My VISA card experienced an online decline during a purchase attempt. I have verified with CAPITAL 1 VISA that my card is active. Please rectify this issue promptly. My Discover Card was also declined, likely via PayPal. Please investigate. I rely on these cards while staying home due to COVID, unable to use cash. My credit is good, not overdue. This seems to be a merchant error. To resolve: As the merchant, kindly remove the declined status from my cards. You can confirm their validity with Capital One Visa and Discover (Marta Bartolozzi is associated with the Discover card). For further confirmation, you can reach me at [redacted]. I appreciate your swift assistance. Thank you, Marta Bartolozzi Middleton

I have received an erroneous PayPal payment that was sent to me mistakenly. The money does not belong to me, and I have not accepted it. I have tried to communicate this to PayPal, but there is no option for me to refuse or return the payment. PayPal has deducted a transaction fee of almost $45 despite no actual transaction taking place. The sender and I both agree that the money should be returned, but PayPal is not cooperating with reversing or canceling the payment. The sender and I are facing undue hardship due to this error, and it is an unfair business practice by PayPal. We both have unsuccessfully tried to resolve the issue as PayPal's customer service department is closed. This situation needs immediate attention to reverse/cancel the payment and return the money to the sender. Your prompt assistance in resolving this matter is greatly appreciated. Thank you.

On April 28th, I accidentally dropped my phone in the toilet. I got a new phone on May 1st. However, when I checked my phone on Monday, I noticed two charges - one for $[redacted].79 and another for $[redacted].40. I had no idea where these charges came from, so I contacted PayPal to report a claim. An individual claiming to be PayPal support named Allen#[redacted] told me he needed to access my computer and anything connected to it. Despite my initial hesitation, I agreed. Later, my daughter-in-law intervened, realizing the situation was suspicious and advised me to disconnect. After they were off the computer, my family ensured everything was secure, including my phone. The following day, PayPal emailed me to inform me that they found no fraud and denied my claim. As a 73-year-old widow on a fixed income, I am certain I did not make such expensive purchases, especially two transactions of that value. I am confused about what these transactions were for, as I haven't received anything. Thank you for listening. -- Janis L.

I have attempted to update my account payment information to a previous address. However, Paypal is not allowing me to change it to my current address. Even after updating my credit card to match the address on file, I am still encountering the error message stating that my address is not recognized. This is a valid address that I have used before. I need assistance in resolving this issue so that I can proceed with changing my merchants to my Paypal account. I am unable to make any purchases due to Paypal's restriction on changing the address on file. I have exhausted all troubleshooting options and believe this may be a server issue on Paypal's end. Urgent assistance is greatly appreciated.

I am facing an issue with Paypal. They closed my account citing a violation of their terms and conditions, which I disagree with. I've had minimal contact with Paypal, mainly for paying bills. The first interaction was regarding a charge inquiry, which they never followed up on, and the second was to send money to my daughter through Mission Upreach in Honduras. Both actions comply with Paypal's policies. After sending my photo as requested, I received a message stating my account was under review, only to find out later that it was permanently closed. I feel unfairly treated without a clear reason for the termination. I am eager to rectify any mistake on my part if it can be specified. I value our prior good relationship and wish to resolve this issue. Kindly provide details of the violation and any missed communication about the account closure so that I can address them. I am keen on keeping my Paypal account open and ask for your assistance in reinstating it. Thank you.

I'm wondering why my PayPal account is restricting my access with the message "Your account access is temporarily limited." I previously had a dispute with TotalAV, which has been resolved with a refund to my credit card. As a result, I am unable to send money, change my email, or remove my credit card on PayPal. I would appreciate it if the issue with my account could be resolved promptly so that I can resume using it. Thank you, Chris W. PayPal User ID: [redacted]

I made a purchase of three clothing items from the online store Adorelook on April 16, [redacted], at 10:45 PM, totaling $88.07. I paid through PayPal and received an order confirmation with number #[redacted]. An email on April 22, [redacted], informed me that my order was shipped with tracking number [redacted][redacted][redacted]. However, the tracking indicates the items are at an unknown location, raising suspicions. Attempts to contact the store via telephone and email ([redacted]) were unsuccessful, as the email bounced back. Upon checking their Facebook page, I found other customers in the same situation, leading me to believe this may be a scam. I am worried that PayPal is involved and request a refund for my purchase.

I bought two USB flash drives for $39.98, but unfortunately, they do not work. I tested them on multiple computers, and none of the computers recognized them. Despite reaching out to the company multiple times, I have not been able to resolve the issue. Their response acknowledged the poor quality of the products and advised me to keep them, which is unacceptable. I am seeking a refund for the defective items. Your assistance is appreciated.

Hello PayPal, I am Jaira Betito. Recently, my PayPal account was unexpectedly limited. Despite regularly using PayPal, I am now unable to withdraw my funds crucial for both my business and personal needs. Especially during this pandemic, these funds are essential for my income. It has been a week since this issue arose, and I urge you to swiftly resolve it. There have been no disputes or refund requests from my clients. Your prompt assistance is greatly appreciated as my family is in need of these funds for basic necessities.

I am interested to know if there are any discounts available for customers who have their tax refunds deposited into PayPal. Additionally, I am curious if there are any special deals for credit approval amid the current situation with the coronavirus. I am having trouble resetting the password for my [redacted] and another account I have with your company. I attempted to update my phone number for password reset on PayPal, but I am unable to do so since the phone number on file is outdated and no longer in use.

I ordered dust masks on April 14, [redacted], with a charge of €48.37. However, the masks have not arrived in 14 days, and there was no notification of delivery issues. Consequently, I instructed my bank to refund the money. On April 20, [redacted], €48.37 was credited back to my account. Now, my PayPal account shows a balance of -€51.37, with a message to deposit money to cover the outstanding amount. When I try to enter my card number, it fails. I request that you debit €51.37 from my account and release my PayPal account as I am unable to make any further payments. Best regards, Mr. M. Otto

Ich habe gerade online eine Bestellung aufgegeben und als Zahlungsmethode Paypal gewählt. Nun habe ich eine SMS erhalten, in der ich gebeten werde, durch Drücken von "y" zu bestätigen, ob meine Handynummer korrekt ist. Dies ist mir neu und ich frage mich, ob es sich um einen Betrug handelt. Ich bin überrascht, dass mein Passwort für Paypal plötzlich nicht mehr funktioniert. Bevor ich die Bestätigung sende, möchte ich von Ihnen eine Rückmeldung erhalten. Mit freundlichen Grüßen Bianca H.

I recently received a debit alert from freelancers on my PayPal account that took me by surprise. I promptly filed a chargeback claim to address the issue. However, I am encountering difficulties trying to reach PayPal to cancel the chargeback claim I filed against the freelancers. The freelancers are willing to provide a refund, but they require me to cancel the chargeback claim first. I urgently need PayPal to assist me in resolving this matter promptly. Thank you.

I have recently sold two items on eBay and received payment through PayPal. However, I am unable to accept the payment due to my account being limited. This situation is distressing as I need to fulfill the orders promptly. My identity verification process has been ongoing for several days, causing frustration. If I cannot access the funds in my PayPal account, it will impact my ability to ship the sold items. I am extremely disappointed with PayPal's handling of this matter, particularly the delay in verifying my identity. It is crucial for me to have these account limitations lifted to proceed with my transactions smoothly. This experience reflects poorly on me as a seller to the buyers awaiting their camera or purse purchase. Regrettably, I am considering discontinuing the use of PayPal in the future due to these operational issues and inefficient procedures.

My account was hacked, and the hacker changed my email address and password. They withdrew $[redacted] from my account. I have tried calling and emailing multiple times. I want this issue resolved promptly and my money returned. My account was not connected to any bank account as it was new. I am extremely unhappy with your services and expect a swift resolution.

I used PayPal to make a purchase, but my order hasn't arrived. The seller gave me a fake tracking number and is not responding to my emails. I have evidence of my payment, the false tracking information, and proof that the tracking number they provided was for a different delivery to another person's address. I am seeking a refund of $[redacted].97 for my order and request PayPal to investigate this seller to prevent further scams.

I need clarification on an order I made. I never signed up for a PayPal account, but I recently made a purchase by mail using my credit card. I distinctly remember selecting the credit card option, not PayPal. Years ago, my card was used for a fraudulent purchase over $[redacted], and my credit card company caught and investigated the scam. Now, a website is asking for my social security number for verification. I am hesitant to provide it over the phone without more information. How can I confirm the legitimacy of this request without risking my personal information?