PayPal Customer Service Issues

On February 27, [redacted], I placed an order on what I believed was eTarget.com. I paid through PayPal, but the payment went to a 3rd party, [redacted], instead of eTarget. Despite PayPal's assurance that payment would only be released after I received the item, I never got the PS4 I ordered. After 20 days, I discovered the tracking number provided led to the delivery of a bathroom fan to Menards. I've been trying to resolve this since mid-March, and the COVID-19 situation has made it more challenging. I paid $[redacted] and received nothing, affecting my son's birthday gift. I've tried contacting [redacted] without success. I'm frustrated that PayPal approved a payment for an undelivered item, especially after my dispute. I have documentation, including the tracking number and order number, but have been unable to reach customer service due to the pandemic. I seek help in getting a refund and hope to resolve the issue with [redacted] Thank you for your assistance. Donna O.

I am facing difficulty accessing my old PayPal account where a payment of $[redacted] was mistakenly sent. Despite trying to reset my password, I am unable to proceed as one of the verification sources is an outdated phone number. The payment ended up in this defunct account instead of my preferred bank card, and I seek guidance on how to resolve this issue and refund the sender promptly. I appreciate PayPal's suggestion to reset my password, but I have not succeeded in doing so. Could you clarify the process for me and confirm if the funds will be returned to the sender if left unclaimed? The funds have been untouched in the account since April 3rd, and my goal is to rectify this situation swiftly.

Regarding eBay sale with SR# 1-[redacted]26: I am disappointed that PayPal has not released my $1,[redacted]. My sale was completed two weeks ago, and the buyer paid in full and received the item on 04/10/[redacted]. Feedback was left on eBay by the buyer the same day. eBay has made numerous attempts to resolve this issue with PayPal. Holding these funds for no valid reason is unjust. My wife and I have been loyal members of eBay and PayPal for 17 years. I am 76 years old, and this situation is causing unnecessary stress on my heart and blood pressure. Do I need to seek legal assistance? My eBay username is benchmaster52.

I need assistance accessing my PayPal account to transfer funds to either my linked bank or to someone else. After a password reset, I have been locked out and unable to reach customer service by phone. Over the past three days, I have tried contacting PayPal without success, leading to frustration. Initially, I couldn't transfer funds to my bank, then I was locked out. After receiving a new password, I still can't access my account. Attempts to reset the password using security questions have failed, even though I'm confident in my answers. I'm eager for PayPal to help me regain access to my account so I can withdraw my funds promptly.

Hola, estoy muy molesto. He estado intentando comprar cosas desde ayer, una de ellas es una máquina de presión. Durante horas, los precios cambiaron constantemente. Por ejemplo, decía que estaba rebajada a $** dólares con envío gratis. Hoy compré los nueve artículos con PayPal, pero al autorizar el pago, solo se mostraron seis artículos en lugar de los nueve. Estoy muy enojado con eBay. Necesito los tres artículos restantes. Por favor, ayúdenme. Desde las * de hoy no he recibido ninguna solución. Espero una respuesta. Gracias.

I have been trying to reach your customer service via phone for the past five days without success. Despite being redirected to a live agent, I am always informed that you are closed. The main issue is regarding my order of two Xbox controllers from woomart.store.com with 3-7 day free shipping. However, the tracking number provided belongs to another customer, and the package was delivered to Midland Pharmacy instead of me. The payment was made through PayPal, although I do not have an account with them. UPS confirmed the mix-up and the recipient denied receiving my order. Contact with the seller via email has been unfruitful, as they only sent the original receipt and the wrong tracking number. Their phone number changed recently, and someone else informed me that many customers have faced similar issues indicating a possible scam. I urge you to assist in resolving this dispute promptly and reverse the charge. It is essential to prevent further scamming of customers and take appropriate legal action.

There have been fraudulent activities in my account associated with the email address: [redacted] I assisted someone in receiving payments from their clients using my email address, resulting in 32 disputes, which is unprecedented for me. After withdrawing the money and sending it to Felix via +[redacted]49, the buyers claim they didn't authorize the transactions and demand refunds. I suspect Felix is involved in a scam. I urge you to investigate these transactions with disputes and resolve this issue promptly. I fear that Felix may have defrauded others as well. The fraudulent transactions total over $[redacted], causing significant financial loss and a negative balance in my account. Your attention to this matter is appreciated.

Email: [redacted] Case ID: PP-I-[redacted] Hello PayPal, I am reaching out due to my account being closed unjustly. I have attached a picture for your reference. The company is lacking transparency and I want to retrieve my account with the full amount held by the company. Zeropark banned my account without refunding my money, which is unacceptable. I hope you can address this issue promptly. Thank you.

Case ID: PP-I-[redacted] Email: [redacted] Dear PayPal, I chose to reach out through this platform after encountering issues contacting you directly. It seems the company is falsely accusing me of illicit activities when, in reality, they are wrongfully withholding my funds. Please refer to the attached image for details. My account has been closed, and I believe the company is misrepresenting the situation. My primary goal is to regain access to my account, as illustrated in the image. I am seeking the total sum owed to me by the company, highlighting a lack of transparency in the entire process. It's frustrating that my claim was closed without sufficient investigation into the evident theft by the company. I am greatly displeased with Zeropark for abruptly suspending my account without any explanation. It is imperative that you comprehend the situation correctly - Zeropark unjustly blocked my account and retained my funds unlawfully.

I have tried to contact PayPal via email, but only received automated responses. I recently followed the instructions to "Restore Your Account," as per the email instructions, but found no options to resolve the issue as described. Instead, I was met with a message stating that my account couldn't be used anymore. As a 71-year-old retiree who has used PayPal without any issues for years, I am puzzled by this sudden restriction. My transactions are straightforward, such as helping a friend with $20 in April and a few payments in February and January for services and donations. It is disheartening to see PayPal's reliance on automated responses without a human touch for resolving genuine concerns. Sincerely, D.K.

Good Afternoon, I am having trouble accessing my PayPal account as I have not used it in a while and cannot remember my security question details, especially after changing my phone number. The email linked to my account is [redacted] and my current mobile number is [redacted]. The security question pertains to the name of my childhood best friend (Tom Devaney or Ronan Gavigan) and the names of my first flatmates (Gavin Moran, Dara Rourke, and Courtney King). Unfortunately, due to the changed phone number, I cannot recall the sequence of the answers. Your prompt assistance in resolving this matter would be greatly appreciated. Stay safe during these challenging times. Thank you. Kind Regards, Nathan Flanagan

I purchased several computers from Monad Tech in Taiwan. Since paying in January, I have not received anything. I opened a dispute and was told the computers would be shipped on 04.04.[redacted], but they never arrived. I closed the dispute and now have trouble reopening it. I have requested a refund through PayPal but am not getting a response from the company. I asked for a 75% refund of $4,[redacted] USD, but I only received $3,[redacted] USD. I need help getting the rest of my money back as I cannot afford this loss, especially during the coronavirus situation when I am not working. Please assist me in resolving this issue. Thank you.

I suspect unauthorized activity in my account resulting in the unauthorized transfer of funds. I transferred my $1,[redacted] stimulus payment to my PayPal account under the email ([redacted]). I then withdrew $[redacted] from an ATM. Despite attempting to withdraw the entire amount, the ATM only allowed $[redacted]. The following day, the funds were no longer available, showing an insufficient funds message. Since then, I have been unable to access my account, contact live agents, use my cash card, check my balance, or conduct any transactions. My calculations indicate $[redacted] remains inaccessible in my account. If accurate, I suspect someone has breached my account and stolen my funds. I seek assistance in resolving this matter promptly. Thank you.

My son and I had an agreement where he could use PayPal under certain conditions. Unfortunately, he disregarded the agreement by not keeping me informed about his purchases. Now, I need to cancel the account, but I don't have the account number as he's not willing to share it with me. Despite this, I have all the other necessary information to proceed with the cancellation. I've tried reaching out to PayPal for assistance, but I've been experiencing difficulties. Time is of the essence for me, so any help with this matter would be greatly appreciated.

I am missing a package that the post office claims to have left at the bottom of our driveway. Despite searching thoroughly, the package cannot be found. I appreciate the use of PayPal for my purchase. The transaction total was $32.98 USD for 20 pieces of disposable gloves. The payment will appear on the statement as PayPal * PAYPAL *GOOODAILYCO. Ship to: Brenda Wood [redacted] Ann Brown Drive Weatherford, TX [redacted] United States

I received a refund of [redacted] GBP yesterday, but it hasn't appeared in my account yet. After contacting eBay, they informed me that PayPal processed the refund. I urgently need the funds as I am disabled and struggling without essentials like food and electricity. The transaction number is 1ER52026EW310725M. The refund should be sent back to the original card used for the payment, not withheld. I created a new PayPal account without a linked card. Without this money, I am facing severe stress and challenges. My utilities have been cut off, and I urgently require this refund to top up my electricity meter. My situation is critical, and I have reached out to PayPal, but I require immediate assistance due to my physical disabilities.

On April 9, [redacted], I made a purchase on eBay from the seller tierraflora_lic for a Pure Mist Ultrasonic Essential Oil Diffuser for $15.00 plus $7.50 shipping and $1.58 tax, totaling $24.08. I paid through PayPal and received Confirmation # 05-04[redacted]1. The next day, my bank approved the transaction, but after over a week, I still hadn't received the item. When I contacted the seller, Mary O'dell of tierraflora_lic, she claimed she never received the payment. She suggested I order another diffuser at a discount. Upon checking with my bank, they confirmed the transaction was approved and advised me that the issue might be with PayPal and the seller. Mary later claimed PayPal sent the payment to the wrong email address and suggested eBay would consider it an unclaimed item on May 9, [redacted]. I am distressed by the lack of item, refund, and the damage to my reputation due to this ordeal. Mary refused to send the item or refund the money, stating her concern for her relationship with eBay over customer satisfaction. I disagree with the proposed unclaimed item solution as it unfairly places blame on me. This situation has left me without resolution, and I feel unfairly penalized as a customer due to issues beyond my control.

Subject: Important Update Regarding Your PayPal Prepaid Account Dear Rachael, We have received a pending direct deposit for your PayPal Prepaid account. To release the funds and unblock your account, we require some additional information for security purposes. To ensure you receive your money promptly, please contact us at the number on the back of your card as soon as possible. Our customer service hours are from 8 AM to 10 PM (Monday - Friday) and 8 AM to 8 PM (Saturday - Sunday), Central Time. If we are unable to resolve this matter before 5 PM CST on 04/30/[redacted], the deposit will be returned to the sender. Please activate your card if you haven't already done so, and ensure that the name on the deposit matches a cardholder on your account. If you are receiving a deposit in a different name, you must add that person as a cardholder on your account. Thank you for your prompt attention to this matter. Sincerely, Your PayPal Prepaid Customer Service Team

Hello, I'm experiencing an unusual issue with my Paypal account that I need assistance with. Paypal is requesting me to change my old password in order to access my account, but to do so, I must verify my email and phone number. While I successfully verified my email, I encountered a problem with verifying my phone number. The phone number on my Paypal account is incomplete as it lacks the country code. The correct number is (+92[redacted]). Due to this issue, I am unable to change my password and access my account as Paypal does not accept my current password. I have already submitted a contact form through Paypal's website but have not received a response yet. I urgently need to access my account as I am expecting payment for a project that will be transferred to my Paypal account. If further information or verification of my identity is required, please let me know. I would appreciate prompt assistance with resolving this matter. Thank you, Faizan Tanveer

I'm having an issue adding my phone number ([redacted]) to my account. It was previously verified but got removed. I also have two other numbers on my account that belong to me. When trying to add the phone numbers, the system says the account doesn't belong to me, making it difficult to verify my identity during money transfers. I need assistance adding and verifying this phone number on my PayPal account (area code [redacted]) as it's crucial for verifying transactions.