PayPal Customer Service Issues

Archive 85

The following are issues that customers reported to GetHuman about PayPal customer service, archive #85. It includes a selection of 20 issue(s) reported April 19, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello! I recently visited RedBubble.com to buy some stickers using my Vanilla gift card. During checkout, I selected the PayPal option as my Visa Prepaid gift card was linked to it. However, before confirming the PayPal transaction, I decided to manually input my card details. Despite only making one purchase, my Vanilla gift card has been charged twice: once for $19 and a second time for $18. While the PayPal transaction is listed as pending for -$18, I did not complete the purchase through PayPal. This has led to a total deduction of $40 from my card, even though I only placed one order, as indicated in my RedBubble purchase history. After contacting Vanilla customer service for assistance, they recommended reaching out to you to resolve the issue, specifically to cancel the pending PayPal transaction.
Reported by GetHuman4676760 on domenica 19 aprile 2020 17:35
Paypal charged me $8.78 for a DVD I tried to buy from Thriftbooks.com but did not complete the purchase. Although I did not finalize the transaction, Paypal still charged my credit card. I had to reorder the DVD from Thriftbooks.com, paying $9.31 with my credit card to send it to my friend's address. I am disappointed with Paypal's service and may consider discontinuing my account due to login issues and difficulty reaching customer support.
Reported by GetHuman-garvercf on domenica 19 aprile 2020 19:10
Hello! I live in Toronto, Canada. Yesterday, I bought an online course through PayPal without logging into my account. The system guided me through the purchase, asking if I wanted to keep my account open on my device. I selected yes, and then it sent a code to my old cellphone, which is now being used by someone else (I confirmed this by calling). I'm worried about what that person could do with the access code. I've tried to contact you through various means, but due to the pandemic, there are no representatives available online. Please provide me with a solution. I can't remember my password, and when trying to reset it, the system asks for my email and verifies my cellphone number, which I no longer have access to. I'm concerned someone may access my information and PayPal account with that access code. Please help me find a solution.
Reported by GetHuman-sramire on domenica 19 aprile 2020 19:37
I am experiencing an issue where funds are being held by the bank even though they have been released. The customer approved the service and payment, which was provided and confirmed completed. Due to Covid, I entered the payment manually, and the customer expected a quicker transaction, assuming it would be instant like a card payment. However, the bank is stating a 30-day hold on the funds, which has never happened before for my account. Normally, I process transactions using a card reader without any holds. This situation is causing financial strain as I rely on the available funds for essential expenses such as insurance and business utilities.
Reported by GetHuman4681730 on lunedì 20 aprile 2020 15:45
I recently placed an order with a seller and canceled it within 2 hours due to their poor reviews of false advertising and sending wrong items. Despite multiple contact attempts with the seller, there was no response. The seller's refund policy promises a full refund if the item hasn't been shipped. However, when I opened a claim with PayPal, I mistakenly selected "item not as described" instead of "item not received." Even though the seller emailed me offering a refund if I return the item, I never received any shipment as I promptly canceled the order. I possess screenshots of my refund requests and proof that the order was never fulfilled. It seems unfair that they demand I return something that was never sent. I have provided supporting documents via the shipping information on PayPal but was unable to directly upload them to customer service. Despite notifying the seller of this issue, they have not responded. Urgent assistance is needed as I have dependents to care for. I aim to take action against the seller for their deceptive practices.
Reported by GetHuman4681809 on lunedì 20 aprile 2020 16:00
I cancelled an order shortly after purchasing due to bad reviews about the seller misrepresenting products and not delivering items as promised. Despite the seller's website guaranteeing a full refund if the item hasn't shipped, I had to file a claim on PayPal. Unfortunately, I selected the wrong dispute reason. Although the seller now claims they will refund me if I return the item, they never actually shipped it. I have proof of my refund requests and that the order was never fulfilled. The seller's request for a return is unjustified. I provided evidence in the shipping details section but couldn't find an option to upload supporting documents directly. I've urged the seller to refund me as they know they never sent the item, but they remain unresponsive. I rely on a prompt resolution as I have children to care for. I intend to report the seller for fraudulent practices and withholding funds illegally.
Reported by GetHuman4681809 on lunedì 20 aprile 2020 16:12
I recently signed up for PayPal in March [redacted] and made my first purchase with Wish.com on March 23, [redacted], totaling $62.46 for paper products. After checking my account on Wish.com, I noticed that there was no record of my purchase or shipping date, even though my credit card ending in [redacted] was charged the $62.46. I contacted Wish.com via email about the issue but did not receive a response. I also attempted to reach out to PayPal without success. My transaction number for this issue is #1N[redacted]C[redacted]. If necessary, you can contact me at [redacted]. My email used for the Wish.com purchase is [redacted] and my PayPal email is [redacted] Thank you, Carole Tallerino.
Reported by GetHuman4685713 on lunedì 20 aprile 2020 22:52
Hello everyone, I urgently require assistance. It seems my PayPal account has been compromised and it appears that my funds have been taken. I am currently locked out of my account since the hacker has deleted my 2FA settings and added their own. Each time I try to input my 2FA code, it is invalid because it seems the hacker has altered my settings. I have verified my phone's 2FA functionality with other platforms, and it works correctly. It appears the hacker has tampered with my account's 2FA and added theirs, preventing my access. I recently received an email detailing a USD$[redacted] transaction I supposedly made. I have been unable to access my account for approximately two weeks now. Despite sending multiple tickets, I continue to receive instructions to access the resolution center, which I cannot reach due to my inability to log in. I am requesting that my account be frozen to prevent the hacker from depleting my funds. Is there an option for live chat support? Or perhaps a contact number to address this urgent matter? I am in dire need of assistance as I heavily depend on the funds within my PayPal account. Thank you, Marc W.
Reported by GetHuman-udwear on lunedì 20 aprile 2020 23:49
I recently contacted PayPal and spoke with a representative named Mark. During the conversation, he guided me through some steps on my phone which unfortunately led to unauthorized withdrawals totaling $[redacted] from my checking account. This ordeal occurred as I was trying to set up a PayPal account for my craft sales. Subsequently, I had to close all my accounts to prevent further theft, and there was another attempted withdrawal of $[redacted], thankfully prevented by my bank's intervention. I want to make you aware of imposters posing as PayPal employees, as I fell victim to their fraudulent activities. It has been a distressing experience both financially and emotionally. I am reachable at [redacted] if you need to discuss this matter further. I hope measures can be implemented to address and prevent such incidents promptly.
Reported by GetHuman4688924 on martedì 21 aprile 2020 14:50
On the 20th of April, I paid a seller £[redacted], the correct amount. However, when I made the payment through Paypal, an additional charge of £19.50 was applied, which did not go to the seller. I have been a Paypal user for 7 years and have never encountered such charges before. My email address [redacted] is no longer active, so please send any responses to [redacted] I am very disappointed with this unexpected charge and would like clarification.
Reported by GetHuman-gilligw on martedì 21 aprile 2020 18:14
Dear Customer Support, I am currently facing an issue with my PayPal account. I am trying to process a refund for a customer in relation to a recent business transaction. Unfortunately, my account has been blocked without any clear explanation, preventing me from completing the refund successfully. This situation is causing me a lot of stress, especially because the customer is threatening legal action if the refund is not processed promptly. I have already provided all necessary details and I am willing to cooperate to resolve this matter swiftly. I hope for a quick resolution as this is impacting my business and the customer's experience. I kindly ask for your assistance in unlocking my account and facilitating the refund for the customer. Your prompt response and guidance in this matter would be greatly appreciated. Thank you for your attention to this urgent issue. Sincerely, Edd E. Sale
Reported by GetHuman-fitmate on mercoledì 22 aprile 2020 07:02
I am having trouble accessing my account associated with [redacted] The account is asking for my credit card number, but I only signed up for a prepaid debit card and haven't activated it due to not having an address. I do not have a credit card or debit card through PayPal, so I do not have the numbers it is requesting for recovery. If there is a credit card linked to my account, it must be fraudulent. I would appreciate assistance in resolving this issue so I can log back into my account. Thank you for your help.
Reported by GetHuman4694055 on mercoledì 22 aprile 2020 07:11
I made a purchase from The Ninja Beauty via Paypal on March 11, [redacted], for cosmetics. However, I have not received the product even after waiting for weeks. I attempted to cancel the order through Paypal using invoice # [redacted][redacted] for $50.82 US$. Despite my efforts, Paypal showed that the product had already been shipped. The seller on Paypal's Report a Problem advised me to cancel the order for a refund and provided a phone number [redacted], which I couldn't verify on the White Pages. I checked with USPS, and they confirmed that the order has not been shipped. I would like to cancel the order and receive a refund of $50.82 back to my Paypal account.
Reported by GetHuman3350902 on mercoledì 22 aprile 2020 19:23
I am representing Stacey Delgado from Paradise Paintings, a business account. She has been locked out of her account and is still waiting for a call from your manager, which she never received. You are currently holding over $19,[redacted] of her money. Stacey has issued refunds to 38 out of [redacted] transactions, even though this goes against her company policy. She has provided you with all the requested information multiple times. The individuals who are making false statements about her new business are associated with a competing company, and appropriate action is being taken against them. Please address this matter urgently. You can reach me at [redacted]. I am a 40-year experienced attorney and former prosecutor. Once you contact me, I will connect Stacey to give you permission to speak with me. By withholding these funds without justification, Stacey is unable to manage payroll and her business is suffering. I am looking forward to your prompt response. Ilene Cohn Reichman, Esq.
Reported by GetHuman4698982 on mercoledì 22 aprile 2020 20:25
My account is currently limited. I have tried to follow the necessary steps to have the limitation lifted. I successfully completed the first step, but I am facing an issue with the second step as it requires access to an old account that I no longer have. I attempted to close this old account over a year ago to prevent any future problems. Unfortunately, my tax refund is now in that account, and the current limitations are preventing me from accessing my funds. I have been attempting to contact customer service for almost two weeks now, but due to Covid-19, I have been unable to reach anyone. I have left messages on the website, but only receive automated responses that do not address my specific situation. I urgently need to speak with a live person to resolve this issue and remove the limitations on my account.
Reported by GetHuman4699438 on mercoledì 22 aprile 2020 21:30
My PayPal account has limitations due to an old account that I couldn't close over a year ago when my wallet and phone were stolen. I tried to speak with someone, but they couldn't verify my identity, so I created a new account. I've been using it for a while, have some tax money in it, but can't access my funds because of the limitations. I submitted a photo ID, but it didn't resolve the issue since the old account had no balance. I need help from a representative, but customer service is closed due to COVID-19. I've been trying to contact them for about two weeks without success. I just need to speak to a real person for assistance.
Reported by GetHuman4699438 on mercoledì 22 aprile 2020 21:34
I encountered an issue with my PayPal account more than a year ago when my phone and debit card were stolen, prompting me to seek closure for security reasons. Despite numerous attempts to regain access to my old account due to losing my phone number and access to the associated email, I was unable to log in or update my password. Eventually advised to create a new account, I used it successfully for nearly three months until recently encountering sudden limitations and restrictions after expecting a tax refund. Frustratingly, COVID-19 has made it impossible to reach a customer service representative via phone. Despite following instructions from the Help Center and providing identification, the final step requires me to log into the old account with a nonexistent balance from when I tried to close it. I urgently need assistance with resolving these account issues to access my funds.
Reported by GetHuman4699438 on mercoledì 22 aprile 2020 21:45
Hello, On January 13, [redacted], I purchased two portable air pumps from Sunshine at . The order was confirmed on February 13, [redacted], and the items arrived on March 13, [redacted]. Although the units were supposed to include a 12-volt car charger and a USB charger, the USB charging cord was missing. After contacting them, they stated it was in short supply and offered a 10% discount due to not offering the USB cord anymore. Despite using the 12-volt charger included, the units did not function. When compared to my sister's unit, weighing 6 ounces less, we suspect something might have been missing from the factory rendering them faulty. Despite sending 17 emails in a month addressing this issue, the company continuously offers more discounts, now up to 50%. I have expressed that a discount is not helpful if the items are unusable, requesting a full refund or replacement. Your assistance would be appreciated. Thank you, Dennis R.
Reported by GetHuman4699453 on mercoledì 22 aprile 2020 21:57
I mistakenly used my nickname instead of my actual first name when setting up my account. Everything seemed fine until I received a payment which then got placed on hold due to identity verification issues. Following their instructions, I uploaded my ID multiple times before being informed that the mismatch in the first name was the problem. Realizing my error, I explained the situation, but they stated a limit on character changes. Despite providing additional documents, they claimed my account was still on hold. Upset by the inconvenience, they suggested refunding the money to the sender, causing further delays. Frustrated, I mentioned seeking legal advice, but haven't received a response yet. I stand firm on not refunding until the issue is resolved, especially since I am being charged a processing fee. This process shouldn't be so complicated to correct.
Reported by GetHuman4700830 on giovedì 23 aprile 2020 03:57
Receipt Number: 2[redacted]-3[redacted] I recently purchased five items on March 27th from Justfashion after seeing their ad on the MSN website. The items looked great in the pictures, and the prices were reasonable. Despite positive reviews on their site, I didn't cross-check them on other platforms. I was promised a 15% discount for a certain purchase amount, but it wasn't applied. I went ahead with the order. Two shirts arrived weeks later, with one significantly smaller than expected. The rest arrived on April 23rd, but they were not the right size or quality as shown online. The items were of incredibly poor quality. I've tried contacting them for a refund, but haven't received a response yet. Their return process involves sending pictures of the package and items before they provide a return address, which incurs high shipping costs to China. Dealing with them has been my worst online shopping experience. I'm hoping to recover my $[redacted].56 through PayPal. Sue S.
Reported by GetHuman4706170 on giovedì 23 aprile 2020 21:25

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