PayPal Customer Service Issues

Dear Paypal Team, I am writing to request access to our company PayPal account using the following details: Email: [redacted] Phone: 6[redacted] Merchant ID: 5QZULT77M5FP6 The account was created by our former director, Low Kim Boon, who ceased to hold this position since July [redacted]. We have a new director and need access for financial purposes. I have attached the Register of Members as proof. My requests are as follows: 1) Can you please provide the password for the account linked to [redacted]? 2) We require PayPal statements for the period 1Jan2019 - 31 Mar2020 for auditing purposes. This matter is urgent and important. Your prompt attention is appreciated, as we are prepared to take legal action if necessary. Please let me know if further information is needed. Thank you for your assistance. Sincerely, Grace Wong Finance Manager Baliayu Spa Sanctuary

Hello, I am reaching out to address the recurring automated responses I keep receiving from PayPal concerning an ongoing issue. I encountered a problem with a service for ground transportation from Cancun airport to Playa del Carmen, provided by Cancun Amazing Tours. Despite paying for this service with my Visa card via PayPal on Jan 30, [redacted], the business failed to fulfill their commitment. Regrettably, my attempts to contact them via email and phone have gone unanswered. I kindly request PayPal to investigate the transaction and business entity involved. I urge for a refund corresponding to the payment made for the service that was not rendered. I have included a copy of the receipt for reference, which was previously shared with PayPal through my account correspondence. Thank you for your attention and assistance. Best regards, B.

Re: Case ID: PP-D-[redacted]3 I am concerned about the delays in the review process of my item. The shipping information seems inaccurate, and I have not received any response from the seller through any of the available contact details. The store's online presence appears to be closed or disconnected. Despite these issues, additional days have been added to the review period, making it unclear when the matter will be resolved. I have not been provided with a tracking number for the shipment by the post office. To avoid overpaying and incurring interest charges, I hope this can be addressed promptly. My previous email regarding the review date being extended was overlooked, and I am unsure why further delays are occurring. I kindly request a response to resolve this situation efficiently.

I have noticed multiple charges on my credit card statement from PayPal, totaling over $[redacted], with a similar amount last month. I haven't made these purchases and suspect they are connected to account and shipping charges. I need assistance with two things: 1. Clarify the reasons for all these charges on both my credit card and PayPal accounts. 2. Resolve any future charges to be deducted from my PayPal balance instead of my credit card. Your help is crucial as if this issue persists, I may have to cancel both my eBay and PayPal accounts. Additionally, I have observed more deductions directly from my PayPal account that I don't comprehend. While I understand the current situation may affect response times, I would appreciate a phone call for personalized assistance. Please contact me at [redacted]. If I miss your call, kindly leave a message with a callback number. Thank you for addressing this urgent matter promptly. - Kenneth Kennedy

Ho acquistato delle mascherine online utilizzando PayPal. Dopo l'acquisto, ho ricevuto una email di conferma da [redacted] con i dettagli dell'acquisto, il nome del venditore e le informazioni per la spedizione. Ho contattato il venditore tramite il sito web per chiedere spiegazioni sul ritardo nella consegna e mi è stato chiesto di avere pazienza. Dopo un po' di tempo, il sito non ha più ricevuto le mie email. Ho cercato il codice di transazione sul vostro sito, ma non l'ho trovato. Sul mio estratto conto bancario compare "Pagamento Pos A Paypal Ecommerce del Del 13/03/[redacted]". Mi chiedo se possa essere stata vittima di una frode, considerando che su PayPal non risulta nulla. Dovrei rivolgermi alla polizia postale per questa situazione? Ringrazio anticipatamente per l'aiuto. - L.A.

I placed an order back in February, using PayPal for purchase protection. Unfortunately, the product I received was not what I expected - it came from China labeled as clothing instead of tools. In March, I reached out to PayPal for assistance. Despite the seller sending a package (containing a cheap bracelet) that could be tracked, PayPal sided with them, denying my claim. I am frustrated that PayPal took the seller's word over mine after being a loyal customer for years. As senior citizens on a tight budget, we really needed those tools. I have evidence to support my case, including pictures of the package. Can you assist us in resolving this matter, please? Thank you, Donna C. from Abilene, TX.

On April 13th, I attempted to contact PayPal regarding my purchase from Gobli Nutrition made on April 3rd. Due to COVID-19 limitations on customer service representatives, I couldn't reach anyone. I was informed my order would ship on April 6th, so I expected to receive it by the 10th or 11th. After not getting my purchase, I contacted Gobli but received no response. I tried PayPal again, but due to COVID-19, they were closed, prompting me to use their online system, which I found confusing. Upon trying to dispute the issue on April 13th, I discovered that $57.00 was deducted twice. It seems I misunderstood the online process and accidentally paid twice. I urgently need help to sort this out and get a refund of $[redacted].00. Despite updating my phone number on PayPal's platform twice, it still shows incorrectly. I await a prompt resolution. Thank you, Ms. S.

I am currently facing two issues that require assistance. Initially, I am unable to access my PayPal account and need it to be reset. I have not used it for years and have forgotten the answers to my security questions, changed my phone number, and no longer have the credit card associated with it. Secondly, I suspect that I have fallen victim to a scam by Enoff.com. I made a purchase of a $93 acoustic guitar on February 27th but have not received the item. My attempts to contact Enoff.com have been unsuccessful, and my research indicates that the company may not even exist. I am seeking a full refund, an investigation into this matter, and the opening of a case for fraudulent activities by Enoff.com. Your assistance with these matters would be greatly appreciated.

Hello, I am having trouble adding two new cards to my PayPal account. The system only allows me to take a picture of one of the cards when I try to verify my identity. I have never received a PayPal debit card, and I need to resolve this issue quickly to pay my bills. Any assistance would be greatly appreciated. Thank you.

I identified a technical vulnerability in the site's security system that allows users to bypass account protections. To ensure the safety of all accounts, I am sharing this information with you promptly. I have also prepared links and videos demonstrating the loophole for your review. I kindly request a financial reward for my efforts in discovering and assisting in resolving this issue. For any support, you can reach me at [redacted] Please address the vulnerability at your earliest convenience. Thank you.

There are scammers operating on Discord, luring people with fake giveaways and promising to send money if you invite others to their server. They even have a fake sponsorship from Paypal on their server. However, these scammers end up stealing your money by having you input your credit card information. Please be cautious of these types of scams and avoid interacting with any suspicious links offering cash prizes. Stay safe online!

I made a purchase using PayPal on April 14, [redacted] for $77.91. When I tried to check the order status by calling, the number was disconnected. I am also unable to contact them via email. I believe the company, KERENZA, might be a scam. Some reviews I found online support this suspicion. I am considering stopping the payment through my credit card company. Your assistance in this matter would be greatly appreciated. Thank you.

I previously contacted customer service regarding an unauthorized charge on my PayPal account. Despite filing a dispute long ago, there has been no resolution or credit issued. I neither authorized the charge nor received any products from the company in question. The transaction number is 32E36326PL769860A and the invoice number is c4T[redacted]7.1. My account has been locked for some time, and I complied with the request to provide my driver's license photo via email as requested. However, my account remains locked. I have left messages for a callback without success. Prompt clarification and resolution are necessary. The $[redacted].00 charge related to transaction 32E36326PL769860A must be credited back to my account. The overall handling of this matter has been distressing.

I encountered issues resetting my password. A popup message indicated a problem on your end. I saw a red danger symbol stating, "Sorry, we were unable to confirm it is you," and now I am unable to make further attempts to reset my password. Even though I received a 6-digit security number ([redacted]) to enter, the system has locked me out. The initial security number ([redacted]) emailed to me was not recognized by the system.

I do not have a mobile phone to receive text messages. When setting up my account, I used my landline but later added my husband's cell, which has poor coverage where we are. Due to a compromised bank account, I need to update my details, but the online platform insists on sending a one-time code via text that I cannot receive. The situation is frustrating. Your payment process led to confusion about transactions, contributing to my account being compromised. Dealing with your website has been the most challenging compared to other companies. Please provide a different option for accessing account information without the need for text codes. Your service should be more user-friendly without the reliance on text messages.

I posted an ad on Gumtree to sell my car in South Africa. A buyer from the US is interested in purchasing it for his mother in South Africa. He used PayPal to send me money for the car and included freight costs to transport it from Cape Town to Johannesburg. I received an email stating that my funds are ready to be deposited into my bank account, but I need to pay R5,[redacted].00 to PayPal first for the freight company. Only after this payment will the remaining money for the sale be transferred to me. It seems suspicious, doesn't it? The buyer's communication style is questionable, and the transaction ID U-04J03293E[redacted]W claims the payment cannot be reversed, preventing me from getting a refund.

I encountered an issue where my backup account was charged twice before my primary account, resulting in $32 in fees. I reached out for help via Messenger and waited for 4 hours without a response. When I tried to call, the customer service line was down. Upon submitting a claim, it was denied despite having proof of being charged three times. Additionally, when checking my account for the claim, it was not listed. I am frustrated by this situation and am determined to receive a full refund, no matter how long it takes. I am eager to speak with a live customer service representative to address this matter promptly.

PayPal Case ID: pp-D-[redacted]4 Supplemental Information: Hello, I wanted to share my recent experience with an order I placed for a lower shock absorber bushing for my [redacted] Jaguar Vanden Plas on Carid.com. The listed price was $30.00 with $5.00 for shipping. Upon receiving the item, to my surprise, the box contained ten (10) bushings instead of one. I reached out to Carid to return the extra eight (8) bushings, expecting them to cover the return shipping cost due to the error. However, after some back and forth, they requested $30 for the additional bushing. I decided to keep all ten bushings in the end. Subsequently, I received an invoice for $[redacted].00 for the nine (9) extra bushings from the manufacturer Land Rover - Made in Germany.

**URGENT** Unable to access my PayPal Professional account. I have a PayPal account that I recently started using more frequently. They are asking me to verify that it's really me. There are two verifications, the second one being by sending a text to my phone number. BUT... I don't have access to that phone number because I am abroad in India due to the coronavirus. I am unable to receive messages on the Indian SIM card, so I can't get a security code via text on that number. I am stuck and unable to access my account to change it. I have payments pending with my online activities through PayPal and I need to log in urgently. PLEASE, find another way to verify my identity... or do I need to access my account NOW. Thank you.

I am facing two main problems that require attention. Firstly, I am unable to log in to my PayPal account and need assistance resetting it. Due to several years of inactivity, I have forgotten the security questions, changed my phone number, and no longer possess the credit card linked to the account. Secondly, I suspect I have fallen victim to a scam by Enoff.com. I made a purchase of a $** acoustic guitar on February **th, but have not received the item and cannot establish communication with Enoff.com. My research indicates that this company may not be legitimate. I am seeking a full refund, an investigation into the matter, and the opening of a fraudulent behavior case against Enoff.com. Your support in resolving these issues is greatly appreciated.