PayPal Virtual Agent*:** AM*Hi! I'm PayPal's Virtual Agent. I can help with common ques...

GetHuman-persisgm's customer service issue with PayPal from April 2020

Help with my PayPal issue
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The issue in GetHuman-persisgm's own words
PayPal Virtual Agent*:** AM*Hi! I'm PayPal's Virtual Agent. I can help with common questions like "what's the status of my dispute" or "I want a refund".**If I can't help, I'll transfer your message to an agent.**Persis Martinez*:** AM*I have * new card I would like to add and I have never recvd a Paypal debit card. Your system only let's me take a picture of one of the news card I tired to add to then resolution or evidence message PayPal sent on verify my identity. I need to catch up on my bills so I need this resolved immediately**PayPal Virtual Agent*:** AM*I found some articles in our Help Center that might help you. Check them out! If you need more help, please type “need more help".**Which PayPal credit or debit card product should I sign up for? Additional information and overviews*How do I change how much comes out each time my Samsung Pay account automatically tops up?*How do I change how much comes out each time my Google Pay account automatically tops up?**Persis Martinez*:** AM*No**PayPal Virtual Agent*:** AM*All our agents are currently offline.**I can transfer this conversation to them and they will respond when they are back in the office.**Our customer service staffing is limited due to coronavirus (COVID-**) safety precautions. Message response times will be delayed. Visit our Help Center for quick answers to frequently asked questions. Thank you.**After I transfer the conversation, you can close the window and come back to it when it’s convenient for you. When we respond, we’ll send you a notification with a link to the Message Center where you can reply.**Would you like to transfer this conversation to an agent?**Persis Martinez*:** AM*Yes**PayPal Virtual Agent*:** AM*Please send us a detailed message below and an agent will respond as soon as possible. If you have a related transaction ID, date, and amount, please include it here.**Persis Martinez*:** AM*I have * new card I would like to add and I have never recvd a Paypal debit card. Your system only let's me take a picture of one of the news card I tired to add to then resolution or evidence message PayPal sent on verify my identity. I need to catch up on my bills so I need this resolved immediately

GetHuman-persisgm did not yet indicate what PayPal should do to make this right.

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How Do I Restore My Paypal Account?Why Can't I Withdraw Paypal Money?How Do I Unsuspend My Paypal Account?Why Can't I Transfer Money from Paypal to My Bank Account?Why Can't I Accept Paypal Payments?
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PayPal

Customer service issue
Reported by GetHuman-persisgm
Apr 15th, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 19263 others
0 customers following this

Timeline

GetHuman-persisgm started working on this issue
Apr 15th 7:35pm

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