I do not have a PayPal account. A hotel merchant charged the deposit for our hotel rese...

GetHuman-dmacck's Dispute a Charge issue with PayPal from April 2020

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-dmacck's own words
I do not have a PayPal account. A hotel merchant charged the deposit for our hotel reservation to my credit card through PayPal via its PayPal account. Our trip was canceled due to the coronavirus and the hotel is unable to provide my refund. I have filed a dispute with Capital One for the credit card charge, but they suggested I contact PayPal as well. The only way I see for me to access your dispute resolution is to log in to a PayPal account, which I do not have nor do I wish to sign up for. How can I file a claim regarding this charge?

GetHuman-dmacck did not yet indicate what PayPal should do to make this right.

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PayPal

Dispute a Charge issue
Reported by GetHuman-dmacck
Apr 15th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 19194 others
0 customers following this

Timeline

GetHuman-dmacck started working on this issue
Apr 15th 2:42pm