Hello, the company expects PayPal to issue a refund, but Papal already closed the case...

GetHuman4512217's Refund issue with PayPal from March 2020

Help with my PayPal issue
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Top Tip from another customer
Unless the fine print of the Living Social coupon says anything else, users are able to get a refund within 14 days of the purchase.
The issue in GetHuman4512217's own words
Hello, the company expects PayPal to issue a refund, but Papal already closed the case. Can they reopen the case for this information? ***Dear David,**We do see you opened a dispute so the refund will need to go through Paypal.**Thank you for your understanding.**W: Designeroptics.com.com*W: BlikVision.com*E: Support@DesignerOptics.com*P: ***-***-******OPERATING HOURS**Mon–Thu: **:**am–*:**pm Fri: **:**am–**:**pm**On Sat, Mar ** ****, at **:** PM, D F ******@***.com* *Hello,**I still have not received my refund. **Can you give me a status?**On Fri, Mar ** ****, at **:** PM, Designer Optics Designer Optics ******@***.com* *Dear David,**Please give us *-* days to process the full refund.**Thank you.**W: Designeroptics.com.com*W: BlikVision.com*E: Support@DesignerOptics.com*P: ***-***-******OPERATING HOURS**Mon–Thu: **:**am–*:**pm Fri: **:**am–**:**pm**On Thu, Mar ** ****, at **:** PM, D F ******@***.com* *You only refunded $**.**, are you going to refund my original purchase price of $***.**? I did not receive my glasses. **On Thu, Mar ** ****, at **:** PM, Designer Optics Designer Optics ******@***.com* *Dear DAVID,**First I am really sorry for the delay in getting back to you, we are backed up with emails and are trying to catch up, again we apologize for late reply, ****As per request, your order has been cancelled.**We are sorry again.**Thank you for your understanding.**W: Designeroptics.com.com*W: BlikVision.com*E: Support@DesignerOptics.com*P: ***-***-******OPERATING HOURS**Mon–Thu: **:**am–*:**pm Fri: **:**am–**:**pm**On Fri, Mar ** ****, at **:** PM, Designer Optics Designer Optics ******@***.com* *Hi DAVID,**Thank you for contacting Designer Optics!*We have received your inquiry. Our usual response time is within one business day.*****On Fri, Mar ** ****, at **:** PM, D F ******@***.com* **Then was this email sent on the **th (below) a lie? You don’t answer the phone (I waited ** min). **Please issue a full refund. **On Thu, Mar ** ****, at **:** PM, Designer Optics Designer Optics ******@***.com* *Hi DAVID,**Thank you for contacting Designer Optics!*We have received your inquiry. Our usual response time is within one business day.*****On Thu, Mar ** ****, at **:** PM, None ******@***.com* *You received a new message from your online store's contact form.*Fname:*David*Lname:*Fairfax*Email:******@***.com*Subject:*Question About Product*Phone:************Body:*I've waited ** days and have not received my glasses. please call.**On Thu, Mar ** ****, at **:** PM, D F ******@***.com* *I still have not received my glasses, do I need to start a claim? *****On Sun, Mar ** ****, at **:** PM, D F ******@***.com* *Hello,**I did not receive my glasses. Do you have a tracking number?****On Mon, Feb ** ****, at **:** PM, Designer Optics Designer Optics ******@***.com* *Dear David,**In reference to your email, your order should be shipped by this week.**On Mon, Feb ** ****, at **:** PM, D F ******@***.com* *Hello,**I received the survey but no response to the email below, can you provide a status on my glasses? **On Thu, Feb ** ****, at **:** PM, Designer Optics Designer Optics ******@***.com* *You are very welcome!****On Thu, Feb ** ****, at **:** PM, D F ******@***.com* *Thank you!****On Thu, Feb ** ****, at **:** PM, Designer Optics Designer Optics ******@***.com* *Dear David,**In reference to your email, we do see that I will have to check this up with my warehouse manager.*We will get back to you as soon as possible.****On Thu, Feb ** ****, at **:** PM, D F ******@***.com* *Account * *********Here is the shipping details. - Dave****Label Details**Label Number: *************************Termsinfo icon*Acceptance Cutoff: ********** *:** PM*Acceptance Time: No Data*Expected Date: ********** **:** PM*Delivery Status: Delivered, Left with Individual*****-**-** **:**:**.**Label Actionsinfo icon*USPS Tracking*Ship Again*Need help info icon*File an insurance claimRequest A Service Refund**Return Address:*DAVID W FAIRFAX****** GILBERT LN*LA PLATA, MD *****-**********@***.com*Delivery Address:*DESIGNER OPTICS**** DEKALB AVE*BROOKLYN, NY *****-*****Package:*Ship Date: *********Value: $**.***Weight: * lbs * oz***On Thu, Feb ** ****, at **:** PM, Designer Optics Designer Optics ******@***.com* *Dear David,**Please advise, with your return tracking number.**Thank you****On Thu, Feb ** ****, at **:** PM, Designer Optics Designer Optics ******@***.com* *Hi DAVID,

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PayPal

Refund issue
Reported by GetHuman4512217
Mar 23rd, 2020 - a year ago
Not resolved
Seen by 17 customers so far
Similar issue to 16766 others
0 customers following this

Timeline

GetHuman4512217 started working on this issue
Mar 23rd, 2020 4:28pm

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