I am not able to login to my paypal**I have been a long time user. I just recently rece...

GetHuman-zero_cap's Account Access issue with PayPal from February 2020

Help with my PayPal issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-zero_cap's own words
I am not able to login to my paypal**I have been a long time user. I just recently received at my address, mail in another name not associated with me. One item I did order, the other I did NOT, but the name of the individual is not know to me. A total stranger. The package was NOT in my name, but the content of one was the item I ordered.**I think my account may have been compromised?

GetHuman-zero_cap did not yet indicate what PayPal should do to make this right.

How GetHuman-zero_cap fixed the problem
Yes, I have resolved my issue. I called customer service and they sent me a password reset. I don't know why my email was not being found by paypal, but the customer service rep who helped me, was able to remedy this, and my email is again usable for my account.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common PayPal customer problems.
How Do I Restore My Paypal Account?Why Can't I Withdraw Paypal Money?How Do I Unsuspend My Paypal Account?Why Can't I Transfer Money from Paypal to My Bank Account?Why Can't I Accept Paypal Payments?
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Account Access issue
Reported by GetHuman-zero_cap
Feb 17th, 2020 - 8 months ago
GetHuman-zero_cap shared how to fix
Seen by 4 customers so far
Similar issue to 17425 others
0 customers following this
Items needed
phone number
last 4 digits of Social Security Number
ability to receive access code
account log in


GetHuman-zero_cap started working on this issue
Feb 17th 11:13pm
GetHuman-zero_cap confirmed the issue is fixed. Hooray!
Feb 18th 8:39pm

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