PayPal Customer Service Issues

Archive 72

The following are issues that customers reported to GetHuman about PayPal customer service, archive #72. It includes a selection of 20 issue(s) reported December 27, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have already filed a complaint, but there are additional issues with the same person. I just want to discuss this with someone. The individual even reached out to my supervisor via Instagram asking to cancel the claim and promising to provide the service. In my opinion, this communication should have been done through PayPal, similar to how I have been contacting them through that platform. It appears that they are attempting to scam and manipulate the situation. I have screenshots of the interactions as evidence.
Reported by GetHuman4162181 on Friday, December 27, 2019 11:14 PM
I have experienced several fraudulent transactions on my PayPal account. While PayPal refunded some of them, I noticed they are planning to resend money to two of the transactions. I'm concerned and need to know how to prevent this transfer. Being a pensioner, I can't afford to lose money due to fraudulent activities. Additionally, my bank charged me three Dishonour Fees, which I believe are not my responsibility. I kindly request PayPal to reimburse me for these fees.
Reported by GetHuman-bevsing on Saturday, December 28, 2019 12:57 AM
I have an Indian PayPal account that I no longer use. I initially thought it could be useful, but now it's causing me frustration. I've been unable to log in and delete it on my own, as they require verification. Despite contacting them multiple times, being assured it would be deleted within 48 hours, it has now been three weeks. I even reached out to PayPal in Germany and was given the same information. All I want is to delete this account, but the process seems needlessly difficult. -Lea
Reported by GetHuman-leageige on Saturday, December 28, 2019 11:25 AM
I purchased an ironstone bowl and pitcher from Mercari on December 1st. Unfortunately, it arrived broken on December 11th. Despite my timely contact, Mercari claims they were not notified by December 14th. Their refusal to issue an $80.00 refund is frustrating. I've reached out to them twice to no avail. Can you confirm that Mercari received my email before the deadline to assist me in getting my money back? Thank you for your help in resolving this issue. Email me at [redacted]
Reported by GetHuman-karenmki on Saturday, December 28, 2019 4:40 PM
Hello, my PayPal account has been limited unexpectedly. I have not made any illegal payments or engaged in any other suspicious activities. I am being asked to provide a Bank Account listing, but I just opened my bank account 15 days ago and do not have that information yet. My funds are blocked for no apparent reason, as I have not made any unusual purchases or payments. I sold a subscription to software for 22 euros, and my credit card is new. Additionally, I am being prompted to confirm my identity, but when I try to do so, I receive an error page. I have never sent a purchase receipt from a supplier either. What steps should I take to resolve this issue?
Reported by GetHuman-domarack on Saturday, December 28, 2019 4:46 PM
I am struggling to transfer money using PayPal with my friend. It's been incredibly frustrating, and I regret getting involved with PayPal. I need assistance in receiving $[redacted] from my friend Greg Thomas. My name is Denae Salisbury. Can someone please guide us on how to resolve this issue? Thank you.
Reported by GetHuman4165280 on Saturday, December 28, 2019 5:35 PM
I bought Malwarebytes for Home through PayPal and unintentionally selected the option for 3 devices instead of 2, resulting in a higher price. I also forgot to complete the registration process, so I don't have a product key. The purchase was made by Linda R. of [redacted] Walnut Ave, Carmichael CA [redacted] on Saturday, 12/28 around 1:05 pm. I would like to modify the order to the 2-device option priced at $44.99 and receive guidance on how to complete the registration.
Reported by GetHuman-nrheidi on Saturday, December 28, 2019 9:15 PM
Today, I subscribed to a free month of sports with DAZN. I provided PayPal as my payment method for when the trial ends. Unfortunately, I am unable to access the app on my TV or iPad, as I keep receiving a message in Spanish. I am having difficulty contacting DAZN for assistance. I am concerned about being charged via PayPal once the trial period ends. Can someone assist me with this issue, please?
Reported by GetHuman4169055 on Sunday, December 29, 2019 4:19 PM
Around a month ago, I misplaced my linked prepaid debit card for my prepaid PayPal account and only reported it missing two days back. Even though I ordered a new card promptly, I forgot to activate it. Recently, I unknowingly transferred funds from PayPal to the lost card before realizing my mistake. After reporting the lost card, I activated the new one, but I'm unable to connect it to my PayPal. Upon speaking with a PayPal customer service representative, I learned that the old card must be completely removed before adding the new one ending in [redacted]. I requested to retrieve the funds back from the lost card to my PayPal account. The representative advised me that this could be done and transferred me to another department for assistance.
Reported by GetHuman4169201 on Sunday, December 29, 2019 6:04 PM
I lost my prepaid debit card linked to my prepaid Paypal account a month ago but only reported it missing two days ago. Although I ordered a replacement promptly, I haven't activated it. Recently, I transferred funds from PayPal to the lost card before realizing it was missing. I reported it lost and activated the new card, but I'm unable to register it on Paypal. After speaking to a Paypal representative, I learned I needed to remove the old card and add the new card. The representative transferred me to extract the funds from the lost card. I just need the $6.15 from the lost/stolen card (which I reported) returned to my Paypal account as I no longer have access to that card.
Reported by GetHuman4169201 on Sunday, December 29, 2019 11:10 PM
I recently made a purchase with Saks Fifth Avenue, but I believe I accidentally placed the same order twice due to a free shipping code mishap. I tried calling Saks but missed them as they closed at 5:00 MST. Is there any way to cancel one of the orders? The order I would like to cancel is transaction O-2XE58918DN613941F. The order I wish to keep is transaction O-2Y990308XB421564R. Thank you for your assistance. Best, Doug M.
Reported by GetHuman-rempet on Monday, December 30, 2019 12:16 AM
I am currently facing an issue with my recent order placed under phone number [redacted] and email [redacted] Despite repeatedly communicating my desire to cancel the order through approximately six emails to the company, I received confirmation today that the order has been shipped. I had originally paid for expedited 2-day delivery and was assured by one email response that it would arrive before Christmas. However, it is now past the holiday, and I have already made alternative arrangements for the gift. I want to make it clear that I do not wish to proceed with this order, as the dispute remains unresolved. The transaction reference number is 63Ro7876JJ322662H.
Reported by GetHuman4173924 on Monday, December 30, 2019 5:00 PM
I bought a bagpipe chanter from hotpipes.com on December 17, [redacted], for $[redacted]. After the purchase, I expected to receive a receipt by email, but it never arrived. I tried calling the company but the number was out of service. I also sent an email, but haven't received a response. It seems like the company is closed, but my account was still charged. I simply want a refund.
Reported by GetHuman-redingto on Monday, December 30, 2019 6:01 PM
I placed an order for a Cup Phone on December 18 from PopularBucket.com. After receiving a confirmation with the number [redacted] and a thank you message for the payment from Anmol Chourey via PayPal, which I did not authorize as I used a credit card, an email informed me that the order was shipped, with a promise of a tracking number soon. However, I have not received any further updates in the last two to three days and the product is still not delivered. The invoice ID provided is c[redacted][redacted].1. I do not have a PayPal account, and my contact information is: [redacted] and [redacted] Can anybody assist me with this issue? Thank you, Janet Schemanske.
Reported by GetHuman-jannogir on Tuesday, December 31, 2019 1:09 AM
Hello PayPal, I am reaching out regarding a payment I made to Melhor, an online shopping store, through your service. In the past, I have been pleased with using PayPal. However, my recent transaction in early December with Melhor has left me frustrated. Despite making a payment, I have yet to receive my order after 3 weeks. This situation has led me to believe that Melhor might not be a reputable company, and I am concerned about potential fraud. I am disappointed as this has resulted in a financial loss for me. I kindly request your assistance in looking into this matter to address the issue promptly.
Reported by GetHuman4178212 on Tuesday, December 31, 2019 10:03 AM
I bought an electric car for $[redacted] during a flash sale over two weeks ago. I paid via PayPal. Since then, I have not been able to access the website, and my numerous inquiries have gone unanswered. The phone number provided is also not working. As PayPal processed the payment, I believe reaching out here is the best course of action to either receive the product or begin the refund process. Kindly contact me via text at 1-[redacted] as I do not have an email. Thank you.
Reported by GetHuman4178552 on Tuesday, December 31, 2019 12:30 PM
On December 12th, I purchased an item from your garden for £18.99. However, I noticed that I was charged twice for the same item. Despite the item being delivered, I haven't received a refund for the duplicate payment. I have contacted customer service, but they keep insisting that the item was delivered, overlooking the double charge. I would appreciate it if you could refund one of the payments. I have checked my PayPal account, and it clearly shows the duplicate charges. If you are unable to resolve this matter, kindly provide me with a contact number for your manager. Thank you.
Reported by GetHuman-h_bowrin on Tuesday, December 31, 2019 3:59 PM
I recently received an email from PayPal informing me about currency received in my account and restrictions placed on sending or withdrawing money until I provide necessary information. Since my PayPal account is crucial for my income as a seller on EBay and Depop, I proceeded to fulfill the requirement. However, I hit a roadblock in the final step where I need to submit a form of identification like a driver's license, passport, or government ID, which I don't possess. This poses a significant issue for me, and I need to overcome this hurdle to continue using my account. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-lilolilb on Wednesday, January 1, 2020 11:43 AM
I received an email confirming an order from a PayPal account, but I do not have a PayPal account. When I called the number provided, they tried to direct me to a website to resolve charges for an account I don't have. My computer firewall blocked the site, making me suspect that my email has been compromised. I want this fake order confirmation removed from the system as I have never had an account with PayPal and do not recognize the supposed charge of [redacted].99. The person I spoke to mentioned refunds to an account I don't possess. I am concerned about potential hacking and ask for an investigation into this matter. I am unfamiliar with GEEK COMPUTER SOLUTIONS and seek your prompt attention to this issue.
Reported by GetHuman-lhaston on Wednesday, January 1, 2020 7:51 PM
I hope this message reaches the U.S. PayPal team so they can address the issues I've experienced with the UK-based disputes/resolution center. I'm uncertain of their location but suspect it's not within the U.S. Every time I contact customer service, a different agent responds with the same information as before. The concerns raised in my emails need to reach higher authorities in the U.S., not just the line manager. I am puzzled by the decision made and disappointed that the issues raised were not addressed. It's troubling that PayPal isn't taking action against the company selling illegal products. I urge you to review my previous emails and investigate the disputes team's handling of this matter. Your prompt feedback and insight are greatly appreciated. Warm regards, S.A. I would also appreciate if you could review all previous emails sent by the team.
Reported by GetHuman-srallnut on Wednesday, January 1, 2020 11:47 PM

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