PayPal Customer Service Issues

I talked to a customer service representative last weekend regarding my refund of $[redacted]. She said it would take up to five business days, but I haven't received it yet. This delay has caused an overdraft in my checking account. Additionally, she temporarily restricted my account access. I need this issue resolved promptly. I insist on the refund reflecting in my checking account by noon tomorrow.

I purchased an Xwatch smart watch from Hyperstech using PayPal. After hearing about potential fraudulent activity involving this company, I contacted Synchrony Bank to dispute the transaction. They recommended I request the payment cancellation through PayPal to ensure a refund. I am hoping PayPal will assist me in resolving this matter. How can I proceed to have PayPal cancel the payment to Hyperstech and refund my money?

Subject: Account Verification Issues Hello, I am experiencing a persistent problem with verifying my account, as the verification code is being sent to an old and invalid phone number. Despite multiple attempts to update my account settings, I am unable to input my current non-US phone number due to system restrictions. This is causing regular log-in issues that only sporadically get resolved with assistance from customer service. I am currently a US citizen residing in Germany. I kindly request that all verification codes be sent to my email address and that the reliance on the phone number be eliminated to prevent further access problems. Your prompt attention to this matter is greatly appreciated. Sincerely, Edith Haman

While I was traveling in the US in August, my credit card was compromised and subsequently canceled. I have since received a new card, but I do not have the answers to my security questions. I have been attempting to address this issue for the past week with no success. Could we please cancel my current account and then proceed to apply for a new one? I also sent a picture of my driver's license as requested on Sunday to reset my account. Despite my efforts to reach customer service, I have not been successful. Any guidance on how to resolve this matter would be greatly appreciated. Thank you. - Kevin

During my recent trip to the US, my credit card was compromised and subsequently canceled. Following this, a new card was issued, but my PayPal account was limited. Unfortunately, I am unable to reset my account as I don't have access to my old card number or remember the answers to my security questions. I have already submitted a copy of my driver's license for identity verification. The customer service process has been challenging and inconclusive despite my numerous attempts to rectify the situation. Considering the difficulties faced, I am contemplating whether it would be best to cancel my current account and start anew or seek help to reset my existing account. I can be reached at the same email address, [redacted] Your prompt assistance in resolving this matter would be greatly appreciated. Thank you for your attention to this issue. - Kevin

I sold a camera online and had a 14-day hold on my funds. After multiple calls, I was informed the restrictions were lifted. However, when I tried to access the money at Walmart, I encountered another 72-hour hold due to suspicious activity triggers. Despite only requesting my funds, I was informed it might happen again in 72 hours. Despite numerous calls, no one could provide an explanation for the repeated holds.

Hello, I'm Kevin Lassiniit and I encountered an issue with an order I placed on Ubisoft's website. Initially, I received an email confirming the order was complete; however, shortly after, I received another email stating, "oops something went wrong". I spoke with two Ubisoft support representatives who advised me to contact my bank. After doing so, I discovered that while the money was deducted from my account (appearing as pending), Ubisoft did not register the order due to a bank limit issue — my order total was [redacted].99 euros, exceeding my bank's [redacted] euro limit. My bank mentioned that canceling a pending transaction would take a minimum of 7 days and suggested I reach out to PayPal support for a quicker resolution to refund the money instantly. The transaction ID is 9SY28982F[redacted]F, and it occurred between 8th and 9th December around midnight, totaling [redacted].99 euros. I appreciate any assistance you could provide in resolving this matter. Thank you, Kevin

I purchased a £30 Art Deco ring from seller Anna Clayton, but I never received it. After contacting the seller, I have been receiving threatening and harassing emails. The seller claimed the ring was sent to the correct address, but when I received it, I discovered it was a fake with a China hallmark, not the white sapphire/blue sapphire Art Deco ring I paid for. The seller has made unfounded threats involving eBay, PayPal, and even the police. I am under a lot of stress due to this situation. eBay has instructed me to get the ring back for a refund, but I cannot do so until February as the person who has it is away. I am seeking assistance in resolving this issue and stopping the harassment.

On September 22nd, I hired a contractor to install tile in my mother's home. He requested a deposit sent to a PayPal account, but it turned out to be an old closed account. After canceling the transaction, I noticed a charge on my credit card. Despite contacting Mr. Ballard and opening a case with a case number [redacted]0, the issue persisted. Trying to reach a resolution, I contacted my bank for a charge dispute. However, there has been no cooperation between PayPal and Mr. Ballard. Even after Mr. Ballard claimed he spoke to PayPal, the charge remained. I need assistance to recover the $[redacted] as I paid him through wire transfer after the PayPal mishap. I am struggling to get a resolution after nearly three months of trying to address this situation.

I have a debt with PayPal and also owe money to someone. I need to prioritize paying this person first to avoid any consequences from them. However, this means I can only start repaying PayPal properly in a few weeks. I am wondering if there is a way to ensure that PayPal won't take severe actions until I have settled what I owe to this individual. Can I safely delay paying PayPal for the next three weeks until I can focus on repaying them?

Please review my account now. I have been conducting transactions with my current PayPal account for nearly three months. I am shocked to see that my account is now limited for transactions. I urgently require access to these funds as a medical student with school fees to cover. The money received is from my family and friends. Why is PayPal imposing such restrictions on transferring funds? While they deduct fees, they restrict transactions without explanation. It's frustrating to face these limitations after placing trust in PayPal. I have already provided all necessary information. Please promptly review my account as I'm in urgent need of these funds. Thank you.

My PayPal account is currently temporarily limited. Why is this happening? I have had numerous transactions for months without any restrictions until now. PayPal suddenly restricted my account, citing reasons I believe are not valid. I have provided all the requested information. Please resolve this issue promptly. I am a medical student and falling behind on school payments. It is urgent that I pay my fees. PayPal, you need to be more reliable.

I am disappointed with the PayPal Service. When I tried to call, the automated system couldn't recognize my number properly, making it frustrating. I attempted to contact them at a different number, [redacted], but it was deemed incorrect. This experience has deterred me from using PayPal in the future. Regarding a recent purchase with receipt number 3[redacted]-6[redacted], I still have not received the product. Despite contacting the company multiple times, the item has not been shipped, as they could not provide me with a tracking number when requested. I am eager to receive the goods I paid for.

I am having trouble logging into my PayPal account because I forgot my password and no longer have access to the phone number associated with it. Yesterday, I went through a lot of verification questions with PayPal, such as my previous addresses and people I know. They mentioned they would send me an email within 10 minutes, but unfortunately, it never arrived. I have been on the phone or on hold with PayPal support the entire day trying to resolve this issue.

Hello, I'm David N. and I have raised a dispute with reference number KMM[redacted]95V15637LOKM. I have submitted the necessary information via fax concerning transaction 4YK35214KP[redacted] without contacting either my bank or credit card company. The notification I received provides the following details: Dispute Case ID: PP-D-[redacted]3 Transaction Amount: $[redacted].43 USD Dispute Amount: $[redacted].43 USD Transaction ID: 4YK35214KP[redacted] Transaction Date: November 24, [redacted] I am informed that PayPal cannot investigate or make decisions on this matter as the dispute was initiated with the financial institution or credit card company directly. To obtain further information or reach a resolution, I am advised to contact my financial institution or credit card company. PayPal is unable to provide updates as they do not have access to the bank's investigation. Should I wish to cancel the claim, I must contact my financial institution directly. Thank you, David N.

Funds were deducted from the bank account due to an outstanding balance on PayPal Credit. This caused the bank account to go into the negative. I am seeking assistance in getting the deducted money refunded and arranging a payment plan to settle the debt. This pertains to my fiance's account, who is legally incapable, and I am currently acting as his fiduciary. The financial setback has made it difficult for him to cover his rent, posing a risk of homelessness this month. Resolving this issue promptly to have the funds returned and establishing a payment plan is crucial to address the debt.

On November 6th, I made a purchase from Retro Gadgets using PayPal. Despite cancelling the order the same day and informing PayPal, I was told the payment had already gone through. On November 8th, Retro Gadgets told me the order couldn't be cancelled as it was already being shipped. They instructed me to wait for the delivery, send the package back with a tracking number, and provide proof of mailing. Once they received the package at their warehouse on December 2nd, they promised to refund my payment of $79.98. I followed their guidelines and sent back the package as requested. However, despite contacting them multiple times, I have yet to receive my refund.

I have restrictions on my account, and I tried to fix it by changing my password. The additional steps to clear my account are not working, and I am being directed to call for assistance. My reference ID is PP-L-[redacted]40. There is an old phone number (ending in [redacted]) linked to my account; could you please remove it?

On May 23, [redacted], I requested a printout of my bank account from the bank for various reasons. Upon reviewing it, I noticed unfamiliar charges spanning the last 4 years, revealing unauthorized access to my account, a distressing revelation at 76. I struggled to access my account details due to a 7-inch tablet issue, leading to negligence of keeping track. Despite seeking assistance, my busy children were unable to provide consistent support. I am unsure about any association with your organization, as the account ending in [redacted] repeatedly appears linked to strangers, leaving me perplexed. Consequently, I took steps to secure my accounts, reported the fraudulent activities to the police and regulatory bodies, seeking legal advice from various avenues without success. I suspect the breach originated from Gulf Coast Medicinal, my doctor's office, with whom I have shared personal details. The financial loss, particularly through PayPal, although modest, has left me hesitant to utilize another card. Communicating via my unreliable Yahoo email on a subpar phone presents challenges due to hearing impairments. Could you kindly assist me by outlining the documentation required for further action? Sincerely, Alice Ray, residing at [redacted] Wind Meadow Drive Apt 206B, Gulf Breeze, Florida [redacted]. Thank you for your anticipated assistance.

I encountered an issue with processing my online payment using PayPal. Despite having my PayPal account balance set as the preferred payment method for all online transactions, I received an error stating that PayPal was unable to complete the transaction. As I rely on PayPal for all my online purchases, I am unsure how to move forward with making payments. I would appreciate any assistance in resolving this matter.