I was locked out of my account and called customer service. The girl that answered sai...

I was locked out of my account and called customer service. The girl that answered said she had to verify who I was by asking me questions about my past. I was in a coma * years ago and one of the resulting effects was I lost my long term memory as well as have a hard time with my short term memory so of course I flunked it. Also, I couldn't understand her very well due to her accent. She said she'd have to close my account. I said okay then thought better of it and asked to speak with manager. She wouldn't put one in. I really need to speak with someone. I don't know if my account is closed. I don't think what she did or how she handled my problem was right and would like to get this resolved and keep my account if possible.**Thank you *Shannan