I've forgotten my password and I have a different phone number from the one registered...

GetHuman-jonaelle's customer service issue with PayPal from November 2019

Help with my PayPal issue
The issue in GetHuman-jonaelle's own words
I've forgotten my password and I have a different phone number from the one registered so I fail the *nd security check so I keep going around in a loop. I can't set up a new account because my email is already registered to the existing account that I can't access. So I need to be able to be able to register my new phone number and reset my password or please delete the account linked to *****@***.com so I can start from the beginning again.

GetHuman-jonaelle did not yet indicate what PayPal should do to make this right.

How GetHuman-jonaelle fixed the problem

We are waiting for GetHuman-jonaelle to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common PayPal customer problems.
How Do I Restore My Paypal Account?Why Can't I Withdraw Paypal Money?How Do I Unsuspend My Paypal Account?Why Can't I Transfer Money from Paypal to My Bank Account?Why Can't I Accept Paypal Payments?
Do you have a customer issue as well?
We can help you get PayPal's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having PayPal issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-jonaelle
Nov 5th, 2019 - a year ago
Seen by 6 customers so far
Similar issue to 57202 others
0 customers following this
Items needed
phone number
last 4 digits of Social Security Number
ability to receive access code
account log in


GetHuman-jonaelle started working on this issue
Nov 5th, 2019 8:17pm
GetHuman-jonaelle indicated the issue is not fixed yet.
Nov 6th, 2019 1:33pm
GetHuman-jonaelle confirmed the issue is fixed. Hooray!
Nov 6th, 2019 8:31pm

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies