I've forgotten my password and I have a different phone number from the one registered...

GetHuman-jonaelle's customer service issue with PayPal from November 2019

Help with my PayPal issue
The issue in GetHuman-jonaelle's own words
I've forgotten my password and I have a different phone number from the one registered so I fail the *nd security check so I keep going around in a loop. I can't set up a new account because my email is already registered to the existing account that I can't access. So I need to be able to be able to register my new phone number and reset my password or please delete the account linked to *****@***.com so I can start from the beginning again.

GetHuman-jonaelle did not yet indicate what PayPal should do to make this right.

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PayPal

Customer service issue
Reported by GetHuman-jonaelle
Nov 5th, 2019 - a year ago
Fixed
Seen by 6 customers so far
Similar issue to 57202 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in

Timeline

GetHuman-jonaelle started working on this issue
Nov 5th, 2019 8:17pm
GetHuman-jonaelle indicated the issue is not fixed yet.
Nov 6th, 2019 1:33pm
GetHuman-jonaelle confirmed the issue is fixed. Hooray!
Nov 6th, 2019 8:31pm

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