I ordered an item from Chester and Luna for £**.** on ***********On ********** I emaile...

GetHuman-trio's Refund issue with PayPal from October 2019

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The issue in GetHuman-trio's own words
I ordered an item from Chester and Luna for £**.** on ***********On ********** I emailed to ask when they would be delivered and received this reply*Hello**Unfortunately they are out of stock at the moment and I'm unsure when they are coming back as the supplier hasn't let us know. **We did email all customers about this - it may be in others? **We have been offering any of these as a replacement if you like any? **Apologies about this.**Kind regards *Savannah*I checked my junk and trash mail I never received the email mentioned*I asked for a refund on * occasions over the next months and had this reply on the ***********Hello,**sorry we missed your email, a refund will be with you within ** days.**Thank you*I again have emailed * times with no reply*I found the company on Facebook and contacted them to be told it is not them and they have had other customers trying to chase up orders not received

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PayPal

Refund issue
Reported by GetHuman-trio
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 56371 others
0 customers following this

Timeline

GetHuman-trio started working on this issue
Oct 27th, 2019 8:13pm

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