For two months in a row I have paid a company called Digital River GBP GMBH, the amoun...

GetHuman3605793's Dispute a Charge issue with PayPal from September 2019

Help with my PayPal issue
First: share to improve GetHuman3605793's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3605793 may need:
Email, phone number, Name, last 4 digits of Social Security Number, ability to receive access code, and account log in
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3605793's own words
For two months in a row I have paid a company called Digital River GBP GMBH, the amount of $*.** every month.*They were supposed to provide me internet services to pay avg (online company that sells antivirus programs).*I had called these guys and cancelled their services. They are still charging me for a service that I CANCELLED several months ago. Today I took a look to my paypal account and noticed the charges ($*.**) per month for the months of August and September of this year.*All I want now is to get my money back, and block this company from taking money of my paypal account.*There name again is Digital River GBP GMBH. *They ignored my call to cancel their services.*What they did not ignore was how to charge me for a service I had cancelled, and still get my money.*Please help me.*Regards,*Francisco A. Estrada ****.***.****

GetHuman3605793 did not yet indicate what PayPal should do to make this right.

How GetHuman3605793 fixed the problem

We are waiting for GetHuman3605793 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common PayPal customer problems.
How Do I Restore My Paypal Account?Why Can't I Withdraw Paypal Money?How Do I Unsuspend My Paypal Account?Why Can't I Transfer Money from Paypal to My Bank Account?Why Can't I Accept Paypal Payments?
Do you have a customer issue as well?
We can help you get PayPal's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having PayPal issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

PayPal

Dispute a Charge issue
Reported by GetHuman3605793
Sep 17th, 2019 - a year ago
Not resolved
Seen by 55 customers so far
Similar issue to 52092 others
0 customers following this

Timeline

GetHuman3605793 started working on this issue
Sep 17th, 2019 8:13pm

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians