Issued invoice to customer via my PayPal business account. Customer paid invoice with A...

GetHuman2543885's customer service issue with PayPal from July 2019

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The issue in GetHuman2543885's own words
Issued invoice to customer via my PayPal business account. Customer paid invoice with AMEX card and provided documentation of the transaction. PayPal has received money and has been on Hold status for over * week. I contacted PayPal and they advised they have discretion to do this. According to the following article listed on the PayPal business site, money should be able to be accessed within *-* days. "How PayPal credit card processing works for your business."*May ** **** * PayPal editorial staff*As a small business owner, I can not afford to wait for ** days for payments to be available. I signed up for a PayPal business account to be able to send invoices for customers who wish to pay with a credit card. PayPal has represented themselves as a merchant account for businesses, but this is not the case. My PayPal business account is connected with my business bank checking account. I have received several PayPal credit card payments from other customers without any holds. I have never had any issues with any PayPal transactions.

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Customer service issue
Reported by GetHuman2543885
Jul 31st, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 46300 others
0 customers following this


GetHuman2543885 started working on this issue
Jul 31st, 2019 2:18am

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