My claim for a refund was denied because you said I did not provide proof of shipment...

GetHuman-lleemill's Refund issue with PayPal from June 2019

Help with my PayPal issue
First: share to improve GetHuman-lleemill's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-lleemill may need:
Email, phone number, Name, last 4 digits of Social Security Number, ability to receive access code, and account log in
Top Tip from another customer
If you are business owner you will need to contact Yelp directly for a refund. If you are not a business owner the services may be free.
The issue in GetHuman-lleemill's own words
My claim for a refund was denied because you said I did not provide proof of shipment. I did. Since you requested that I send the items to China, instead of California which is where they were shipped from to me, USPS only provides shipment tracking while the package is in the US. Once it leaves US and is in China, the tracking ends. I talked to the post office today. If you look at the tracking you’ll see i sent it from Houston, TX and it went as far a Chicago, but the tracking details stop there because that is where it left on May ** and was intercepted outside of the US. The seller should have received it by now. Have you contacted the seller? They are not responsive to me. That has been the problem all along. Here is the info numbers for the claim you have. I have also requested that someone, a supervisor from your agency, call me. I have not yet received a call. I do not understand why my money has not been refunded and why my claim had been denied*closed. I have pictures to prove the merchandise received was grossly misdescribed, and I did send it to China exactly as you requested, and I did provide shipment proof. The seller is bad!!!!!!! Please call me to discuss this. *PP-D-**** *****March **, *****$***. Plus additional $** to ship it back to China*Trans ID. *DV***** P**** ****

GetHuman-lleemill did not yet indicate what PayPal should do to make this right.

How GetHuman-lleemill fixed the problem

We are waiting for GetHuman-lleemill to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common PayPal customer problems.
How Do I Restore My Paypal Account?Why Can't I Withdraw Paypal Money?How Do I Unsuspend My Paypal Account?Why Can't I Transfer Money from Paypal to My Bank Account?Why Can't I Accept Paypal Payments?
Do you have a customer issue as well?
We can help you get PayPal's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having PayPal issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

PayPal

Refund issue
Reported by GetHuman-lleemill
Jun 26th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 43078 others
0 customers following this

Timeline

GetHuman-lleemill started working on this issue
Jun 26th, 2019 11:47pm
GetHuman-lleemill indicated the issue is not fixed yet.
Jun 30th, 2019 1:04am

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers