I tried again to use my PayPal account while ordering an item using email, and AGAIN th...

GetHuman-elimesta's customer service issue with PayPal from April 2019

Help with my PayPal issue
The issue in GetHuman-elimesta's own words
I tried again to use my PayPal account while ordering an item using email, and AGAIN the notice came up that the ID and the password do not match. Last week I went through four attempts to reset a password to PayPal's liking and finally received that I was all set and task had been completed. That wasn't the case yesterday, AGAIN.**I truly wish this problem could be resolved as it has always been so easy to click PayPal and the order is successfully confirmed. What is the problem with my account. I have a new address but that has been successful in being changed as I see on the email screen as I check shipping address. I wish a real live person could read this and then that very same person please call me and we could work this out. My problem is not listed on the buttons as I've tried that.

GetHuman-elimesta did not yet indicate what PayPal should do to make this right.

How GetHuman-elimesta fixed the problem
A wonderful person helped me with my issue because I called the number on my bill, which I presume is in the credit department. It was then and only then that I learned the issue had been resolved but I surely had not been notified after waiting on the Robot for one hour and a half as the note kept saying I would be called in ** minutes. She told me I could use my account as the account showed that the password and the user ID coincided now. This was a bad experience and I don't know what I would have done had she not been nice enough to help because the tech way did not communicate with me.
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PayPal

Customer service issue
Reported by GetHuman-elimesta
Apr 11th, 2019 - 2 years ago
Fixed
GetHuman-elimesta shared how to fix
Seen by 12 customers so far
Similar issue to 36229 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in

Timeline

GetHuman-elimesta started working on this issue
Apr 11th, 2019 3:58pm
GetHuman-elimesta confirmed the issue is fixed. Hooray!
Apr 11th, 2019 11:47pm
GetHuman-elimesta confirmed the issue is fixed. Hooray!
Apr 11th, 2019 11:57pm
GetHuman-elimesta confirmed the issue is fixed. Hooray!
Apr 12th, 2019 12:07am